Adobe Media Encoder Fails Every Time

[sabrinah68284144]

I have tried exporting an Adobe Premiere file through media encoder 8 times, using both QuickTime and H.264, but each time it fails due to a "GPU rendering error" and not being able to "process frame." My only work around has been to export without media encoder, instead choosing to export through Premiere at 1080pi60 (which is significantly less quality than my footage, but I've been given failure messages for over an hour now). Both Premiere and Media Encoder are the newest 2019 update. How do I fix this so my files export?

[sabrinah68284144]

The only one that worked was a ten second video file just to see whether it was premiere or media encoder. The video is the only one that worked.

When I hover over the error message, it shows this:

It says it's a rendering issue on the text graphic at 2:40:25 to 2:40:39, but I've rendered that entire clip and both segments before and after it. I'm not sure if this gives more information.

[Shivangi_Gupta]

Hi sabrinah,

Sorry for the issue. I understand Adobe Media Encoder fails every time you to export your .prproj file.

• Have you tried exporting via Premiere Pro? Does that work?
• Check out this article: How to fix issues that cause errors when rendering or exporting It shares different reasons causing the export failure.

Let me know what happens when you've pulled these little tricks on AME.

Thanks,

Shivangi

[sabrinah68284144]

"My only work around has been to export without media encoder, instead choosing to export through Premiere at 1080pi60 (which is significantly less quality than my footage, but I've been given failure messages for over an hour now)." I have exported through Premiere, which works, but at a significantly lower quality. None of the error codes on your list are what show in my photo; however, it does say GPU render error. How do I fix a GPU render error? I can't find the setting to turn it on/off.

[Shivangi_Gupta]

I see. Ideally, switching the export from Premiere Pro to AME or vice versa should not affect the quality if the export settings are the same.

• Could you share a screenshot of the export settings that you are choosing?
• Have you applied color correction or lumetri to your project?

How do I fix a GPU render error? I can't find the setting to turn it on/off.

You may refer to this link: FAQ: How to change the Video Renderer in Premiere Pro?

[sabrinah68284144 · Accepted solution]

I found that updating to Premiere Pro 2019, as well as Media Encoder 2019, requires MacOS to be 10.13.6 (not the newest version, 10.14.5), and that NVIDIA and CUDA must then be downloaded if you do not already have them, or if they are not up to date. This fixed my issue.

(This is the NVIDIA link NVIDIA DRIVERS Quadro & GeForce macOS Driver Release 387.10.10.10.40.105 Everything worked after this finished installing, and my computer restarted. If you have Windows, be sure to change which version you download.)

[Shivangi_Gupta]

Glad to know you got it fixed.

Give us a shout if you need anything else.