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P: 25.1 Crash Issues - MacOS

Explorer ,
Aug 24, 2023 Aug 24, 2023

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Hello, 

I updated PS Beta yesterday and it now crashes every time I open it. I have unstilled and reinstalled the app (using the Creative Suite app), but it makes no difference. 

I am working on OSX, 13.5.1 Mac Studio M1 Ultra, 64 Gb Ram.

I'll include the top of the error report. Let me know if you need more.

for the moment I have switched back to 24.7.0. That works. However, I now have to endure the extremely long time it takes to open a RAW image from Lightroom again.

You attention would be appreciated!

Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Photoshop 2024 [1561]
Path: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2024
Identifier: com.adobe.Photoshop
Version: 25.0.0 (25.0.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-08-25 07:34:44.0671 +0200
OS Version: macOS 13.5.1 (22G90)
Report Version: 12
Anonymous UUID: 50D6E810-1DA8-4D1B-CB75-4627DC1747B4

Sleep/Wake UUID: 835769B4-2D9F-4813-AFD8-B9522504B77C

Time Awake Since Boot: 630 seconds
Time Since Wake: 42 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread 25.0.0 20230820.m.2296 c61c3a5 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x83b8bc8125fe0039 -> 0xffffbc8125fe0039 (possible pointer authentication failure)
Exception Codes: 0x0000000000000001, 0x83b8bc8125fe0039

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1561]

VM Region Info: 0xffffbc8125fe0039 is not in any region. Bytes after previous region: 18446599512395481146
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
Memory Tag 255 3ffb73c00000-3ffb73c40000 [ 256K] rw-/rwx SM=PRV
--->
UNUSED SPACE AT END

 

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correct answers 1 Correct answer

Adobe Employee , Apr 16, 2024 Apr 16, 2024

This issue is fixed.

Thanks,

Cory - Photoshop Product Manager

Status Fixed

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20 Comments
Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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happens to me too...MacOs Ventura 

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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Hi and thank you for reporting. Before I dig in, could you please update to today's latest release (25.1) and let me know if the issue is resolved or crashes again?

 

Thank you,

Caity

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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Yesterday I updated from 25.0 to 25.1. and now it crashes everytime its starting. short before it opened and crashes in the moment I was opening a file.

I deinstalled and went back to 25.0. 

MacOs Ventura latest / M1 Powerbook

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Explorer ,
Aug 29, 2023 Aug 29, 2023

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25.1 crashed everytime I opened in Rosetta mode - opened native version and then the Rosetta version - and it started.

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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I forgot to mention, that I work with MacOs Ventura, latest Version on a Mac with M1 processor

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Explorer ,
Aug 29, 2023 Aug 29, 2023

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Dear Caity, 
I have just updated from 25.0 to 25.1 and opened a RAW image from Lightroom, as well as one from the OSX Finder. In neither case did PS crash. This update seems to have solved the problem for me.

Thanks for your help!

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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@Sammy Hart , is your workflow including Lightroom, or just opening any file?

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New Here ,
Aug 30, 2023 Aug 30, 2023

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I am using windows and when Beta Photoshop updated to 25.1, every time I open the program I get the same error and it closes. Tried restarting the program, my laptop, and finally installed an older version but could not use the generative fill until I updated. So updated again and same error when launching beta photshop. report sent....

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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Either way . Now I deinstalled 25.1. and went back to 25.0. Now I wait for a solution. I will wait for a few days and try again. Always a drag because I am loosing the presets

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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Heard from another user who said:

 

"Ps (beta) works fine now. It may be that I unclicked the "Rosetta" box in the "Get Info" box."

 

Would anyone be willing to test this? Also there was an update today, please download the latest as and report back if still an issue,

 

Thank you!

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Community Beginner ,
Sep 02, 2023 Sep 02, 2023

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@Caity.psd Yes, unchecking "Open using Rosetta" solved the issue for me. But now, I'm unable to use any of my 3rd party plugins!

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New Here ,
Sep 05, 2023 Sep 05, 2023

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Try turning off "Open using Rosetta" - then open PS, use for a few mins, then quit. Then turn on "Open Using Rosetta" again. Worked for me and I can still use my old plugins, which I have no intention of paying huge upgrade fees for!

Running PS 25.1 beta on an M1 Macbook Pro and os Sonoma 14.0 beta.

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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@Sammy Hart is this still an issue for you? If so can we connect to gather more info from you? Thanks so much,

Caity

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Community Beginner ,
Sep 14, 2023 Sep 14, 2023

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Hey Cathy,

 

Since I am following the malfunction messages, I am still not updating to 25.1. anymore. Even on 25.0. generative fill is not working properly, but I have my ways around it. So in the moment I am still waiting for positive reports on 25.1. before I update PS Beta.

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Community Beginner ,
Sep 25, 2023 Sep 25, 2023

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I'm running an M1 Max in my 16" MacBook Pro, OS 13.6 and Photoshop Beta 25.1.  It crashes every time I start it, whether or not "Open Using Rosetta" is checked in the info tab.

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Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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Everytime I try to use mask in CR in Photoshop 25.1 it crashes. 

MacBook Pro M1 Max, OS Ventura 13.6 

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Community Beginner ,
Sep 27, 2023 Sep 27, 2023

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Unchecked open with Rosetta fixed it in Get Info.

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Adobe Employee ,
Nov 28, 2023 Nov 28, 2023

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Hi all, curious if you are still seeing issues as the OP stated, using the latest Ps Beta, Adobe Photoshop Version: 25.3.0 20231127.m.2415 28b0a5c arm64

 

And, if you use the latest Ps release, do you also have the same issue? Adobe Photoshop Version: 25.2.0 20231121.r.196 12a6c2a arm64

 

Status Acknowledged

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Community Beginner ,
Nov 28, 2023 Nov 28, 2023

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I'm on 25.3.0, and it seems stable.

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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LATEST

This issue is fixed.

Thanks,

Cory - Photoshop Product Manager

Status Fixed

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