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R
RogierBos
Known Participant
August 25, 2023

P: 25.1 Crash Issues - MacOS

  • August 25, 2023
  • 返信数 20.
  • 3105 ビュー

Hello, 

I updated PS Beta yesterday and it now crashes every time I open it. I have unstilled and reinstalled the app (using the Creative Suite app), but it makes no difference. 

I am working on OSX, 13.5.1 Mac Studio M1 Ultra, 64 Gb Ram.

I'll include the top of the error report. Let me know if you need more.

for the moment I have switched back to 24.7.0. That works. However, I now have to endure the extremely long time it takes to open a RAW image from Lightroom again.

You attention would be appreciated!

Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Photoshop 2024 [1561]
Path: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2024
Identifier: com.adobe.Photoshop
Version: 25.0.0 (25.0.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-08-25 07:34:44.0671 +0200
OS Version: macOS 13.5.1 (22G90)
Report Version: 12
Anonymous UUID: 50D6E810-1DA8-4D1B-CB75-4627DC1747B4

Sleep/Wake UUID: 835769B4-2D9F-4813-AFD8-B9522504B77C

Time Awake Since Boot: 630 seconds
Time Since Wake: 42 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread 25.0.0 20230820.m.2296 c61c3a5 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x83b8bc8125fe0039 -> 0xffffbc8125fe0039 (possible pointer authentication failure)
Exception Codes: 0x0000000000000001, 0x83b8bc8125fe0039

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1561]

VM Region Info: 0xffffbc8125fe0039 is not in any region. Bytes after previous region: 18446599512395481146
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
Memory Tag 255 3ffb73c00000-3ffb73c40000 [ 256K] rw-/rwx SM=PRV
--->
UNUSED SPACE AT END

 

    このトピックへの返信は締め切られました。

    返信数 20

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    April 16, 2024

    This issue is fixed.

    Thanks,

    Cory - Photoshop Product Manager

    B
    BrokerNinja
    Participant
    November 28, 2023

    I'm on 25.3.0, and it seems stable.

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      November 28, 2023

      Hi all, curious if you are still seeing issues as the OP stated, using the latest Ps Beta, Adobe Photoshop Version: 25.3.0 20231127.m.2415 28b0a5c arm64

       

      And, if you use the latest Ps release, do you also have the same issue? Adobe Photoshop Version: 25.2.0 20231121.r.196 12a6c2a arm64

       

        R
        rjw11
        Participant
        September 27, 2023

        Unchecked open with Rosetta fixed it in Get Info.

          R
          rjw11
          Participant
          September 27, 2023

          Everytime I try to use mask in CR in Photoshop 25.1 it crashes. 

          MacBook Pro M1 Max, OS Ventura 13.6 

            B
            BrokerNinja
            Participant
            September 26, 2023

            I'm running an M1 Max in my 16" MacBook Pro, OS 13.6 and Photoshop Beta 25.1.  It crashes every time I start it, whether or not "Open Using Rosetta" is checked in the info tab.

              S
              Sammy Hart
              Participating Frequently
              September 14, 2023

              Hey Cathy,

               

              Since I am following the malfunction messages, I am still not updating to 25.1. anymore. Even on 25.0. generative fill is not working properly, but I have my ways around it. So in the moment I am still waiting for positive reports on 25.1. before I update PS Beta.

                Caity.psd
                Community Manager
                Caity.psdCommunity Manager
                Community Manager
                September 14, 2023

                @Sammy Hart is this still an issue for you? If so can we connect to gather more info from you? Thanks so much,

                Caity

                MikeLong
                MikeLong
                Participant
                September 6, 2023

                Try turning off "Open using Rosetta" - then open PS, use for a few mins, then quit. Then turn on "Open Using Rosetta" again. Worked for me and I can still use my old plugins, which I have no intention of paying huge upgrade fees for!

                Running PS 25.1 beta on an M1 Macbook Pro and os Sonoma 14.0 beta.

                U
                unique_outfit15A8
                Participating Frequently
                September 3, 2023

                @Caity.psd Yes, unchecking "Open using Rosetta" solved the issue for me. But now, I'm unable to use any of my 3rd party plugins!

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