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P: Continuous Crash Reports in Photoshop Beta - Update Issue

Community Beginner ,
Sep 04, 2023 Sep 04, 2023

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I am writing to report an issue with the Photoshop Beta version that I have been experiencing recently. Unfortunately, I have encountered continuous crash reports when using the latest update of Photoshop Beta.

To provide some context, I had been using the previous version of Photoshop Beta without any problems. 

I have made several attempts to troubleshoot the issue on my end, including:

  1. Reinstalling Photoshop Beta: I uninstalled the application and then reinstalled it to ensure that the installation was not corrupted.

  2. Updating Graphics Drivers: I verified that my graphics drivers were up to date to eliminate any potential conflicts.

  3. Checking System Requirements: I confirmed that my computer meets the system requirements for the latest version of Photoshop Beta.     

                                                                                                     

Despite these efforts, the problem persists, and I am unable to use the updated version effectively. As a temporary solution, I have reverted to using the previous version of Photoshop Beta, which is functioning without any issues.

 

Please let me know if there is any additional information or logs you require to investigate this matter further. Your prompt attention to this matter would be highly appreciated, as I rely on Photoshop Beta for my work, and the constant crashes are hindering my productivity.

 

Thank you for your assistance and support in resolving this issue.

 

Sincerely,

Barbara Arsin

 
 
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correct answers 1 Pinned Reply

Adobe Employee , Sep 05, 2023 Sep 05, 2023

The team is looking into this issue.

 

Status Acknowledged

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New Here ,
Sep 04, 2023 Sep 04, 2023

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I am facing the same issue too, I just realised that the previous version was removed from my desktop , and I was forced to update to a newer version . However, the newer version failed to install...

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New Here ,
Sep 04, 2023 Sep 04, 2023

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So after a several try and properly read into the log files, I realised the process was disturbed because the update has failed to remove the Adobe Crash Handler program, because it is in used. I turned off all the Adobe Programs are in use and retry updating the Adobe Photoshop Beta apps and finally it went through. 

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Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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@Barbara Arsin and @lima67689755 please share your sysinfo:

 

It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

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Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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Adobe Photoshop Version: 25.0.0 20230820.m.2296 c61c3a5 x64
Number of Launches: 2
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3324
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3504 MHz
Built-in memory: 16349 MB
Free memory: 10469 MB
Memory available to Photoshop: 12055 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
- SDK Version: 3.2.0.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.3.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: HarfBuzz Not Initialized
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1650
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 3,949 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display Type: SDR
Display: 2
Display Bounds: top=0, left=2560, bottom=1080, right=4480
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe" -baseTimeMS=103639328 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230820.m.2296 c61c3a5 x64

[1308 ms]
Start sniffer 2023-09-05 16:33:13
# Photoshop Version: Adobe Photoshop 25.0.0 20230820.m.2296 c61c3a5 x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=103639328 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230820.m.2296 c61c3a5 x64

{140 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,768, 995)
Dimensions: (1,768 995)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1650 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,768, 0) -> (3,094, 746)
Dimensions: (1,326 746)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1650 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1650
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 3,949 MB
VRAM: 3,949 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,571 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-08-04 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.3699
Supports UMA: UNSUPPORTED
D3D-ID: 8066
End platform native
{527 ms}

{527 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,768, 995)
Dimensions: (1,768 995)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1650/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,768, 0) -> (3,094, 746)
Dimensions: (1,326 746)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1650/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1650/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 4,140 MB
VRAM: 4,140 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,571 MB
API version: 2.1 (2.1.2 NVIDIA 536.99)
Device version: 2.1 (2.1.2 NVIDIA 536.99)
Vendor name: NVIDIA
Driver date: 2023-08-04 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.3699
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{754 ms}

{755 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1650
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 107 GB / s
Compute score: 1,237.72
Device name string: NVIDIA GeForce GTX 1650
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{1220 ms}

Exit code kExitNormal
End sniffer 2023-09-05 16:33:14
[kStatusNormal, kExitNormal]

[1309 ms]
Finish RunAllAPIs

[4171 ms]
Start GetSnifferResult

[4171 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040191829528048387
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\PC\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 222,3G, 70,1G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

Installed components:
ACE.dll ACE 2023/07/11-03:51:57 79.4142c44 79.4142c44
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/06/13-10:02:10 79.69c1538 79.69c1538
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.1887391 79.1887391
AdobeXMP.dll Adobe XMP Core 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPFiles.dll Adobe XMP Files 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPScript.dll Adobe XMP Script 2023/06/25-20:01:55 79.1462899 79.1462899
AGM.dll AGM 2023/07/11-03:51:57 79.4142c44 79.4142c44
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/07/11-13:54:27 79.43e3035 79.43e3035
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/07/11-03:51:57 79.4142c44 79.4142c44
AXE8SharedExpat.dll AXE8SharedExpat 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
AXEDOMCore.dll AXEDOMCore 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
BIB.dll BIB 2023/07/11-03:51:57 79.4142c44 79.4142c44
BIBUtils.dll BIBUtils 2023/07/11-03:51:57 79.4142c44 79.4142c44
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/07/11-03:51:57 79.4142c44 79.4142c44
CRClient.dll Adobe Crash Reporter Client DLL 13.1.0.202307201714_d2ce82a
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.2.0-14-d57c465
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/06/25-23:50:00 79.15070c2 79.15070c2
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/06/27-19:07:31 79.51aea8a 79.51aea8a
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.0
PSViews.dll Adobe Photoshop 2024 25.0
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.e4a3cd5 79.e4a3cd5
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.2.ef7d45b 17.5.2.ef7d45b
Unified Extensibility Platform uxp-7.2.0-14-d57c465
UPIC 2.6.0


Required plugins:

Accented Edges 25.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.0 - from the file “Filter Gallery.8bf”
Average 25.0 - from the file “Average.8bf”
Bas Relief 25.0 - from the file “Filter Gallery.8bf”
BMP 25.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.5.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.5.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.0 - from the file “Filter Gallery.8bf”
Charcoal 25.0 - from the file “Filter Gallery.8bf”
Chrome 25.0 - from the file “Filter Gallery.8bf”
Cineon 25.0 - from the file “Cineon.8bi”
Clouds 25.0 - from the file “Clouds.8bf”
Color Halftone 25.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.0 - from the file “Filter Gallery.8bf”
Conté Crayon 25.0 - from the file “Filter Gallery.8bf”
Craquelure 25.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.0 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.0 - from the file “Filter Gallery.8bf”
Crystallize 25.0 - from the file “Standard MultiPlugin.8bf”
Cutout 25.0 - from the file “Filter Gallery.8bf”
Dark Strokes 25.0 - from the file “Filter Gallery.8bf”
De-Interlace 25.0 - from the file “Standard MultiPlugin.8bf”
Dicom 25.0 - from the file “Dicom.8bi”
Difference Clouds 25.0 - from the file “Clouds.8bf”
Diffuse Glow 25.0 - from the file “Filter Gallery.8bf”
Displace 25.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.0 - from the file “Filter Gallery.8bf”
Entropy 25.0 - from the file “statistics.8ba”
Export Color Lookup Tables 25.0 - from the file “Export3DLUT.8be”
Extrude 25.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.0 - from the file “FastCore.8bx”
Fibers 25.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.0 - from the file “Filter Gallery.8bf”
Filter Gallery 25.0 - from the file “Filter Gallery.8bf”
Fresco 25.0 - from the file “Filter Gallery.8bf”
Glass 25.0 - from the file “Filter Gallery.8bf”
Glowing Edges 25.0 - from the file “Filter Gallery.8bf”
Grain 25.0 - from the file “Filter Gallery.8bf”
Graphic Pen 25.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.0 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.0 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.0 - from the file “Filter Gallery.8bf”
JPEG 2000 25.0 - from the file “JPEG2000.8bi”
Kurtosis 25.0 - from the file “statistics.8ba”
Lens Blur 25.0 - from the file “Lens Blur.8bf”
Lens Correction 25.0 - from the file “Lens Correction.8bf”
Lens Flare 25.0 - from the file “Standard MultiPlugin.8bf”
Liquify 25.0 - from the file “Liquify.8bf”
Matlab Operation 25.0 - from the file “ChannelPort.8bf”
Maximum 25.0 - from the file “statistics.8ba”
Mean 25.0 - from the file “statistics.8ba”
Measurement Core 25.0 - from the file “MeasurementCore.8me”
Median 25.0 - from the file “statistics.8ba”
Mezzotint 25.0 - from the file “Standard MultiPlugin.8bf”
Minimum 25.0 - from the file “statistics.8ba”
MMXCore Routines 25.0 - from the file “MMXCore.8bx”
Mosaic Tiles 25.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.0 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.0 - from the file “Filter Gallery.8bf”
Note Paper 25.0 - from the file “Filter Gallery.8bf”
NTSC Colors 25.0 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.0 - from the file “Filter Gallery.8bf”
OpenEXR 25.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.0 - from the file “Filter Gallery.8bf”
Palette Knife 25.0 - from the file “Filter Gallery.8bf”
Patchwork 25.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.0 - from the file “Standard MultiPlugin.8bf”
PCX 25.0 - from the file “PCX.8bi”
Photocopy 25.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.0 - from the file “ChannelPort.8bf”
Pinch 25.0 - from the file “Standard MultiPlugin.8bf”
Pixar 25.0 - from the file “Pixar.8bi”
Plaster 25.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.0 - from the file “Filter Gallery.8bf”
Pointillize 25.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.0 - from the file “PBM.8bi”
Poster Edges 25.0 - from the file “Filter Gallery.8bf”
Radial Blur 25.0 - from the file “Standard MultiPlugin.8bf”
Radiance 25.0 - from the file “Radiance.8bi”
Range 25.0 - from the file “statistics.8ba”
Render Color Lookup Grid 25.0 - from the file “Export3DLUT.8be”
Reticulation 25.0 - from the file “Filter Gallery.8bf”
Ripple 25.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.0 - from the file “Filter Gallery.8bf”
Save for Web 25.0 - from the file “Save for Web.8be”
ScriptingSupport 25.0 - from the file “ScriptingSupport.8li”
Shear 25.0 - from the file “Standard MultiPlugin.8bf”
Skewness 25.0 - from the file “statistics.8ba”
Smart Blur 25.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.0 - from the file “Filter Gallery.8bf”
Solarize 25.0 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.0 - from the file “Filter Gallery.8bf”
Spherize 25.0 - from the file “Standard MultiPlugin.8bf”
Sponge 25.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.0 - from the file “Filter Gallery.8bf”
Stained Glass 25.0 - from the file “Filter Gallery.8bf”
Stamp 25.0 - from the file “Filter Gallery.8bf”
Standard Deviation 25.0 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 25.0 - from the file “Filter Gallery.8bf”
Summation 25.0 - from the file “statistics.8ba”
Targa 25.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.0 - from the file “Filter Gallery.8bf”
Tiles 25.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.0 - from the file “Filter Gallery.8bf”
Twirl 25.0 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.0 - from the file “Filter Gallery.8bf”
Vanishing Point 25.0 - from the file “VanishingPoint.8bf”
Variance 25.0 - from the file “statistics.8ba”
Water Paper 25.0 - from the file “Filter Gallery.8bf”
Watercolor 25.0 - from the file “Filter Gallery.8bf”
Wave 25.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.0 - from the file “WIASupport.8li”
Wind 25.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.0 - from the file “WBMP.8bi”
ZigZag 25.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.8.0.77 - from the file "Required Folder"
CDO: 1.143.0
CmdN: 1.18.19
CDP: 1.167.0
Loaded at: 226 ms - launch time impact: 37 ms
ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 8411 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.1.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 230 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 233 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.39.7.0 - from the file "Required Folder"
Loaded at: 6705 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.24.22.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"
Loaded at: 8413 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 1.29.25.0 - from the file "Required Folder"
Loaded at: 8415 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.29.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
Loaded at: 8417 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.2.3.0 - from the file "Required Folder"
Loaded at: 8419 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 6716 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 6722 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2306.76.1.2 - from the file "Required Folder"
Loaded at: 8423 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 30

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
LogiOptions version 9.70.3.0 7.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\LogiOptionsAdobe\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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Thank you @Barbara Arsin for the sysinfo. You do not have the latest Ps beta: Adobe Photoshop Version: 25.1.0 20230830.m.2308 f86a029 x64, try installing this version to see if you still have the issues.

 

We also notice that one of your drives is under 100gb, depending on what you use for scratch drive we suggest at least 100gb due to the volume that GenFill layers can add to a file.

 

Startup, 222,3G, 70,1G free

 

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Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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Dear [Ime Osobe],

Thank you for your prompt response. I have successfully cleared the hard drive. However, I am encountering an issue with Photoshop beta version 25.1. Whenever I attempt to launch it, I immediately receive an Error Report stating: "Adobe has found a solution or workaround for the recent error in Adobe Photoshop," and I am sending you the Crash Report from last week as attacment. Interestingly, the older version 25.0 is functioning without any problems.

Your assistance in resolving this matter would be greatly appreciated.

Best regards,

Barbara Arsin

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Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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Thank you for supplying the crash reports, am passing all of this on to the team.

 

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Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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The team is looking into this issue.

 

Status Acknowledged

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New Here ,
Sep 07, 2023 Sep 07, 2023

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I am facing the same issue too, 

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New Here ,
Sep 07, 2023 Sep 07, 2023

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please resolve this issue 

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New Here ,
Sep 08, 2023 Sep 08, 2023

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As temporary solution you can try this, it works for me:
After you launch Photoshop, (assuming it crashes on start), immidiately click on File --> Open (open from PC). Meanwhile Photoshop crashes. Open any image/document from file explorer. Photoshop will bring a dialogue window asking if you want to report a crash. Click Yes (send a report), then a second dialogue window pops up. Do not click nothing on it, just move it somewhere to the border of a screen. Now you can continue working on your image, everything will work as usual.
Hope it might help.

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Community Beginner ,
Sep 09, 2023 Sep 09, 2023

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LATEST
Thank you for this karate move. It works! 😂

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