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New Participant
April 14, 2023

P: Generative Fill Button greyed out (age)

  • April 14, 2023
  • 385 replies
  • 238475 views

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

385 replies

New Participant
May 26, 2023

Hey guys, seems I found a weird bug. I installed Photoshop beta today, and when i want to use "Generativ Fill" i get an error message:

Surprise, i am 29 years old.. I also checked my account but i am not able to write down my birthday anywhere?
Any idea how to fix this?

 

 

jane-e
Community Expert
May 26, 2023

 

@Hanna241299598kx4 

 

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

Jane

 

 

New Participant
May 26, 2023

Hey Jane,
"Log into Behance with your Adobe ID and enter your Date of Birth." worked for me, thank you.

But that's a bit complicated, isn't it? 😄

Kevin Stohlmeyer
Community Expert
May 26, 2023

Hi @Tarja P. at WSOY in order to install beta 24.6 uninstall the previous beta first. Then restart your Mac. The new beta should show in your Beta Apps tab. For Enterprise customers, your Adobe account is managed via the Admin console not sure if that still requires you to go to Behance to add your DOB.

Tarja P. at WSOY
Participating Frequently
May 26, 2023

Yes, but I can only get the earlier version lacking Generative Fill. I've tried all the tricks and jumped all the hoops I can find.

New Participant
May 26, 2023

"Generative fill" button inactive. I googled that I have to add my birth date, but didn't find where to do it in adobe portal.

Kevin Stohlmeyer
Community Expert
May 26, 2023

@Tarja P. at WSOY were you able to download the Beta app at all?

New Participant
May 26, 2023
I have an age limit on the generative filter Photoshop tells me I'm under 18 how do you change that?

 Adobe Photoshop Version: 24.6.0 20230524.m.2185 0e7139d x64 windows11

Brainiac
May 26, 2023

You can't fake your age to get the beta. You have to be old enough to enter a legally binding agreement. 

Tarja P. at WSOY
Participating Frequently
May 26, 2023

There is absolutely nowhere to fill in my birthday on Adobe services including Behance old an d new accounts and that way try to fix update issue with Photoshop Beta. I have an enterprise account. I have latest operating system update on my Mac. I am located in Europe. I have logged in and out and searched updates manually. I guess I just need to go back to Midjourney and traditional layering and masking.

New Participant
May 26, 2023

when I want to use generative AI on a selection, the box is grayed out and cannot be used. can you help me

davescm
Community Expert
May 26, 2023

Is your image mode anything other than RGB? For example, if CMYK it will be grayed out.

Dave

New Participant
May 26, 2023

Will this age restriction be permanent or will it be removed once the feature leaves beta?

New Participant
May 26, 2023

Imagine my surprise with seeing all of these new YouTube Videos extolling the wonders of Generative Fill? I was drooling and thought, like all others, "Ohh I'll have some of that"! Not so fast matey. 

I'm all up to date on my CC Subs so I went ahead and downloaded the latest Photoshop Beta with GFill. I was welcomed to the screen, "Ooohhh getting closer"... only then to experience a message when I tried to use the feature Generative Fill is not available at this time. 

Hmmm, OK. After searching around it seems that the PlugIn can only be used by those aged 18 and over. Now like most folks I wsn't asked for Age Verification when I signed up for my Creative Cloud account. So how do I go about sorting this out? It seems I am now supposed to create an account with a resource that I have never wanted, used, or needed. Behance? 

So I created an account there. Very easy to do, but I was never asked to verify my age. GFill still not working. OK so I contacted Behance support via their chat feature. Waited in line and then asked where I can find the Age Verification feature so I could unlock GFill. I was met with silence. I was placed on hold and then on her return the support entity suggested they did not have any record of my Adobe Account????

I screenshot my Adobe Account profile page to her showing my 6yrs of subs. She then told me to go to my Adobe Account to verify my age. And thus the circle is closed. There is no place on the Adobe Account settings for me to enter that, not that I can see. I've been going in circles for two hours. Neither Behance nor Adobe make this clear where the age verification setting is so I'll ask that here. 

Where do I enter my Age Verification in either Adobe or Behance for me to get this feature to work? It better be worth it for sure....

Cheers,
Mark.

New Participant
May 26, 2023

This is my problem as well. On top of all this, I've been searching for more than an hour now, where I can ask the support directly, but I can't find it. About half a year ago, I was still able to chat with them. This is getting worse...