P: Generative Fill with Nano Banana / Flux fails / “We have encountered an issue” error

[ChrisMack32]

Hello,

I’ve been testing the new Nano Banana (Gemini 2.5 Flash Image) and Flux models in Photoshop Beta, but unfortunately, they aren’t working for me. Every time I try to generate with them, Photoshop gives the error “We have encountered an issue and cannot complete your request at this time. Please try again.” Other models seem to work fine, but the two new ones consistently fail.

I’m on a MacBook Air M2 running macOS 26 (latest public release), and using the latest Photoshop Beta build. I’ve attached screenshots showing the issue.

1. Version & environment

• Photoshop Beta version: 27.0.0 (latest beta release)

• Machine: MacBook Air M2

• macOS version: macOS 26.0 (latest public release)

2. Steps to reproduce

1. Open Photoshop Beta
2. Import or open an image
3. Make a selection (e.g. using the selection brush)
4. Invoke Generative Fill
5. Choose the model “Nano Banana / Gemini 2.5 Flash Image” or “Flux”
6. Enter prompt (e.g. “replace blue stripes with red stripes”)
7. Click Generate
8. Observe error: “We have encountered an issue and cannot complete your request at this time. Please try again.”

3. Expected vs Actual result

• Expected: The Generative Fill tool uses the selected model (Nano Banana or Flux) and returns image edits per prompt

• Actual: Shows the generating progress bar but, then shows error message (“We have encountered an issue…”) and fails to generate anything

4. Additional notes

• This happens every time

• Firefly models work perfectly fine as they did before

6. Workarounds tried

• Tried re-launching the app (does not help)

• Tried on a different images & PSDs

• Making sure I'm on the latest Photoshop Beta

• Tried other selection types (lasso, brush, etc.)

[karim_0352]

Guys I had the same issue and this video helped me resolve the issue:

https://www.youtube.com/watch?v=4zGfKYvOR-8

[marianne_4944]

Found the Solution. Also, @karim_0352 posted it just a few minutes ago.

This issue happens to enterprise users who are part of a team. 

Just turn on the option to use non-adobe Ai tools from Admin console, Assets and it's gets fixed.
Tutorial- https://www.youtube.com/watch?v=4zGfKYvOR-8

[françois_5745]

I got the same issue. I tried on picture and also on a new file with the same error each time I use Gemini 2.5. Firefly work, but I want to make Gemini work. I don't have issue with my network.

[vinicius_3895]

I'm having a similar problem. This also happened to me, but now the problem is:

Your system administrator isn't allowing access to this feature right now. Contact them for more information.

But I already contacted them, and it should have been available for use, and I still get the same error.

[Akash_Aksah8359]

Yes,But still This problem facing Many peoples.

[William27538761aogr]

These two models result in the message in the attached screen shot. There is no option to adjust the early access features.

[Pete.Green]

Hi folks, 

Thanks for reporting the issues you're seeing with this error and sorry for the trouble!

We're investigating what might be going on. Stay tuned. 

Regards,

PG

[retromedia_7003]

Dear Pete,

I contacted our admin, he says that the Non-Adobe Generative AI Models option is not available on our Enterprise plan to be enabled. is this possible? 

[Edward Caruso Photography]

I have updated to the latest beta (not Enterprise customer) and I see the optoin to use Gemini or Flux but after trying on a pixel layer, one a blank layer etc nothing happens. I do not get an error message like others here. Same issue with Remove tool, I do not get a result or an error. Firefly works fine.

[david_6704]

This prompt worked fine a day or 2 ago but today it no longer works.  "Change color scheme to yellow"  I am on the latest beta and also tried uninstalling and reinstalling.  Same results.

[Pete.Green]

Google has let us know that they've made some changes/fixes on the server side that should hopefully help with this. 

1. Can folks please try again with Nano Banana and let us know if things are better on your end?
2. For those running into this with Flux, can you also let us know if you're still seeing these issues?

Regards,

Pete

[Pete.Green]

Looks like the specific models aren't called out in the Admin console:

Check with your admin to see if it's available here:

Admin Console under Settings> Asset Settings > Non-Adobe Generative AI Models > Toggle the switch on/off

[retromedia_7003]

@Pete.Green what makes that option not be available in some models. what should be done in that case (our case) ?

[vincentllora]

Worked for me

[DrumAddict]

Hi, can you tell me why I can no longer generate in PS Beta using Flux? I started getting this message yesterday and still today. I have a Teams account for PS through my company and I'm using a Mac M1. I thought we could use up to 100 generations per day?

[Pete.Green]

Hi @DrumAddict ,

According to Amy's post on this, it sounds like you may have used the 100 alotted uses for these models. 

"From 9/25 - to MAX (10/28) users will have:

• CC Pro: 500 free uses per day total (doesn't matter the model)
• CC Standard, Single App, and Photography paid plan users: will have free 100 uses for EACH model."

Looks like, between now and end of October, to continue use for these models, the available options are upgrade to CC Pro or add the Firefly Pro plan.

[retouche2342589700s5z]

Same ....

[GoodyM]

Any update on how to fix this? 

[Whispering_EuphoriaB82B]

Hi, same issue - 

Generative fill with flux/gemini still not working/not resulting in anything.

Used same prompt + same selection area for flux, gemini and firefly. 

First two models stop after around 15%, without a message or error. Firefly works normal.

Working on Windows/Photoshop Beta 27.0.0/ "Adobe for Enterprise Plan"/Adobe account with 4000 credits left.

Process:

1. draw selection

2. write prompt: "add christmas hat"
3. choose model [flux/gemini/firefly]

4. generate.

Thanks,
T.

[shailender_2374]

I am getting this error when accessing google gemini on photoshop beta.

Your system administrator isn't allowing access to this feature right now. please contact them for more information.

[Jens320741159fgf]

Same here, even with 27.0.1 

[CShubert]

Hi all, please check your Adobe account to see if you have Standard features or Premium.. this could be your issue.

Thanks,

Cory - Photoshop Product Manager