Participant

P: Generative Fill with Nano Banana / Flux fails / “We have encountered an issue” error

Forum|Forum|4 months ago
September 25, 2025
返信数 29.
8212 ビュー

Hello,

I’ve been testing the new Nano Banana (Gemini 2.5 Flash Image) and Flux models in Photoshop Beta, but unfortunately, they aren’t working for me. Every time I try to generate with them, Photoshop gives the error “We have encountered an issue and cannot complete your request at this time. Please try again.” Other models seem to work fine, but the two new ones consistently fail.

I’m on a MacBook Air M2 running macOS 26 (latest public release), and using the latest Photoshop Beta build. I’ve attached screenshots showing the issue.

1. Version & environment

Photoshop Beta version: 27.0.0 (latest beta release)
Machine: MacBook Air M2
macOS version: macOS 26.0 (latest public release)

2. Steps to reproduce

Open Photoshop Beta
Import or open an image
Make a selection (e.g. using the selection brush)
Invoke Generative Fill
Choose the model “Nano Banana / Gemini 2.5 Flash Image” or “Flux”
Enter prompt (e.g. “replace blue stripes with red stripes”)
Click Generate
Observe error: “We have encountered an issue and cannot complete your request at this time. Please try again.”

3. Expected vs Actual result

Expected: The Generative Fill tool uses the selected model (Nano Banana or Flux) and returns image edits per prompt
Actual: Shows the generating progress bar but, then shows error message (“We have encountered an issue…”) and fails to generate anything

4. Additional notes

This happens every time
Firefly models work perfectly fine as they did before

6. Workarounds tried

Tried re-launching the app (does not help)
Tried on a different images & PSDs
Making sure I'm on the latest Photoshop Beta
Tried other selection types (lasso, brush, etc.)

N

nick_6446

Participant

I have premium features and it is not working for me. Features is not the problem.

E

ED35255324xcfe

Participant

mine problem is if i choose flux or banana, the loading bar will disappear after few seconds. but if i choose firefly it is all good

D

DrexelJustin

Participant

The option to enable third-party AI models is missing from the Adobe admin console, as multiple users have reported here over the past week: https://community.adobe.com/t5/photoshop-beta-bugs/p-administrator-is-not-allowing-access-to-nanobanana/idi-p/15525778

A

Attila37535319c2v8

Participant

I have the same issue 😞

CShubert

Community Manager

@Whispering_EuphoriaB82B please contact your IT Admin, they are able to turn on or allow third party model through a dashboard. If you are having issue with the results, please share with me directly your machine specs, your workflow and the prompts used and results and we can get them to the team to look into. shubert@adobe.com

To get sysinfo: on the top of the menu bar, Help/System info and copy and paste all the text.

Thanks,

Cory - Photoshop Product Manager