P: Generative workspace doesn't work

Report · Nov 15, 2024

I have the latest update of Photoshop beta installed. I have checked if my firewall was blocking the application and it is not. I have uninstalled and reinstalled Photoshop beta 2 times. I have checked my computer for viruses and it is not. After all these attempts Generative workspace, which was working perfectly at first, is still not working.

Report · Nov 29, 2024

Adobe Photoshop Version: 26.2.0 20241124.m.2874 331e014 x64
Number of Launches: 3
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22635.4515
System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2592 MHz
Built-in memory: 16171 MB
Free memory: 14793 MB
Memory available to Photoshop: 11913 MB
Memory used by Photoshop: 100 %
Crash Handler: Adobe
DCX Version: 7.24.8
SAM SDK Version: 9.1.0.1-fio
ACP.local Status:
- SDK Version: 4.0.0.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.2.0.58
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.6
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.0
C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
NGL Version: 1.39.0.9
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1024K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce GTX 1650 Ti
GPUVendor: NVIDIA
NVIDIA GeForce GTX 1650 Ti UNKNOWN, NVIDIA
Intel(R) UHD Graphics UNKNOWN, INTEL
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 3,962 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1.25
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=10242958 -comment=Photoshop Version: Adobe Photoshop 26.2.0 20241124.m.2874 331e014 x64

[0 ms]
Start GetSnifferResult

[1654 ms]
Start sniffer 2024-11-29 14:00:58
# Photoshop Version: Adobe Photoshop 26.2.0 20241124.m.2874 331e014 x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=10242958 -comment=Photoshop Version: Adobe Photoshop 26.2.0 20241124.m.2874 331e014 x64

{71 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1650 Ti index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1650 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 3,962 MB
VRAM: 3,962 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,478 MB
API version: 12.1 (12.1)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2022-05-05 000000.000000-000
Driver age: 30 months
Driver version: 30.0.15.1278
Supports UMA: UNSUPPORTED
D3D-ID: 8085

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,606 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,478 MB
API version: 12.1 (12.1)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2020-03-16 000000.000000-000
Driver age: 56 months
Driver version: 26.20.100.7985
Supports UMA: SUPPORTED
D3D-ID: 39876
End platform native
{907 ms}

{907 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1650 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 175 GB / s
Compute score: 1,271.63
Device name string: NVIDIA GeForce GTX 1650 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,782 MB
VRAM: 6,782 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 27 GB / s
Compute score: 193.494
Device name string: Intel(R) UHD Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1578 ms}

Exit code kExitNormal
End sniffer 2024-11-29 14:00:59
[kStatusNormal, kExitNormal]

[1655 ms]
Finish RunAllAPIs

[1658 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970531720414207567
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\91812\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 475.8G, 187.4G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

Installed components:
ACE.dll ACE 2024/10/14-10:21:58 79.94f5d81 79.94f5d81
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguistic Library 1d87f11
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/09/11-14:00:20 79.d8f3991 79.d8f3991
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.6336193 79.6336193
AdobeXMP.dll Adobe XMP Core 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AdobeXMPFiles.dll Adobe XMP Files 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AdobeXMPScript.dll Adobe XMP Script 2024/07/16-07:59:40 79.b7c64cc 79.b7c64cc
AGM.dll AGM 2024/10/14-10:21:58 79.94f5d81 79.94f5d81
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/09/12-09:41:26 79.fc43029 79.fc43029
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 29.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/10/14-10:21:58 79.94f5d81 79.94f5d81
AXE8SharedExpat.dll AXE8SharedExpat 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
AXEDOMCore.dll AXEDOMCore 2024/05/17-16:39:40 79.c6ae425 79.c6ae425
BIB.dll BIB 2024/10/14-10:21:58 79.94f5d81 79.94f5d81
BIBUtils.dll BIBUtils 2024/10/14-10:21:58 79.94f5d81 79.94f5d81
CoolType.dll CoolType 2024/10/14-10:21:58 79.94f5d81 79.94f5d81
CRClient.dll Adobe Crash Reporter Client DLL 16.7.0.202408221003_c7c60a5
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2025 25.1.0
dvaadameve.dll Adobe DVA 2025 25.1.0
dvaappsupport.dll Adobe DVA 2025 25.1.0
dvaaudiodevice.dll Adobe DVA 2025 25.1.0
dvaaudiotoolkit.dll Adobe DVA 2025 25.1.0
dvacore.dll Adobe DVA 2025 25.1.0
dvacrashhandler.dll Adobe DVA 2025 25.1.0
dvaeve.dll Adobe DVA 2025 25.1.0
dvaevefactory.dll Adobe DVA 2025 25.1.0
dvamarshal.dll Adobe DVA 2025 25.1.0
dvamediatypes.dll Adobe DVA 2025 25.1.0
dvametadata.dll Adobe DVA 2025 25.1.0
dvametadataapi.dll Adobe DVA 2025 25.1.0
dvametadataUI.dll Adobe DVA 2025 25.1.0
dvanet.dll Adobe DVA 2025 25.1.0
dvaplayer.dll Adobe DVA 2025 25.1.0
dvascripting.dll Adobe DVA 2025 25.1.0
dvastorage.dll Adobe DVA 2025 25.1.0
dvatemporalxmp.dll Adobe DVA 2025 25.1.0
dvatransport.dll Adobe DVA 2025 25.1.0
dvaui.dll Adobe DVA 2025 25.1.0
dvavulcansupport.dll Adobe DVA 2025 25.1.0
dvaworkspace.dll Adobe DVA 2025 25.1.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-8.1.0-1-bcbb734
dynamiclink.dll Adobe DVA 2025 25.1.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc74.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/07/15-15:19:39 79.f218fde 79.f218fde
libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.14
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libssl-3-x64.dll The OpenSSL Toolkit 3.0.14
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2025 25.1.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2024/10/16-19:06:50 79.07b6875 79.07b6875
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2025 26.2
PSViews.dll Adobe Photoshop 2025 26.2
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
SVGRE.dll SVGRE 79.1cd8f38 79.1cd8f38
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
Unified Extensibility Platform uxp-8.1.0-1-bcbb734
UPIC 2.6.0

Required plugins:

Accented Edges 26.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.2 - from the file “Filter Gallery.8bf”
Average 26.2 - from the file “Average.8bf”
Bas Relief 26.2 - from the file “Filter Gallery.8bf”
BMP 26.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.0.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.0.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.2 - from the file “Filter Gallery.8bf”
Charcoal 26.2 - from the file “Filter Gallery.8bf”
Chrome 26.2 - from the file “Filter Gallery.8bf”
Cineon 26.2 - from the file “Cineon.8bi”
Clouds 26.2 - from the file “Clouds.8bf”
Color Halftone 26.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 26.2 - from the file “Filter Gallery.8bf”
Conté Crayon 26.2 - from the file “Filter Gallery.8bf”
Craquelure 26.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 26.2 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 26.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 26.2 - from the file “Filter Gallery.8bf”
Crystallize 26.2 - from the file “Standard MultiPlugin.8bf”
Cutout 26.2 - from the file “Filter Gallery.8bf”
Dark Strokes 26.2 - from the file “Filter Gallery.8bf”
De-Interlace 26.2 - from the file “Standard MultiPlugin.8bf”
Dicom 26.2 - from the file “Dicom.8bi”
Difference Clouds 26.2 - from the file “Clouds.8bf”
Diffuse Glow 26.2 - from the file “Filter Gallery.8bf”
Displace 26.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 26.2 - from the file “Filter Gallery.8bf”
Entropy 26.2 - from the file “statistics.8ba”
Export Color Lookup Tables 26.2 - from the file “Export3DLUT.8be”
Extrude 26.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 26.2 - from the file “FastCore.8bx”
Fibers 26.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 26.2 - from the file “Filter Gallery.8bf”
Filter Gallery 26.2 - from the file “Filter Gallery.8bf”
Fresco 26.2 - from the file “Filter Gallery.8bf”
Glass 26.2 - from the file “Filter Gallery.8bf”
Glowing Edges 26.2 - from the file “Filter Gallery.8bf”
Grain 26.2 - from the file “Filter Gallery.8bf”
Graphic Pen 26.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 26.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 26.2 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 26.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 26.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 26.2 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 26.2 - from the file “Filter Gallery.8bf”
JPEG 2000 26.2 - from the file “JPEG2000.8bi”
Kurtosis 26.2 - from the file “statistics.8ba”
Lens Blur 26.2 - from the file “Lens Blur.8bf”
Lens Correction 26.2 - from the file “Lens Correction.8bf”
Lens Flare 26.2 - from the file “Standard MultiPlugin.8bf”
Liquify 26.2 - from the file “Liquify.8bf”
Matlab Operation 26.2 - from the file “ChannelPort.8bf”
Maximum 26.2 - from the file “statistics.8ba”
Mean 26.2 - from the file “statistics.8ba”
Measurement Core 26.2 - from the file “MeasurementCore.8me”
Median 26.2 - from the file “statistics.8ba”
Mezzotint 26.2 - from the file “Standard MultiPlugin.8bf”
Minimum 26.2 - from the file “statistics.8ba”
MMXCore Routines 26.2 - from the file “MMXCore.8bx”
Mosaic Tiles 26.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 26.2 - from the file “MultiProcessor Support.8bx”
Neon Glow 26.2 - from the file “Filter Gallery.8bf”
Note Paper 26.2 - from the file “Filter Gallery.8bf”
NTSC Colors 26.2 - from the file “NTSC Colors.8bf”
Ocean Ripple 26.2 - from the file “Filter Gallery.8bf”
OpenEXR 26.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 26.2 - from the file “Filter Gallery.8bf”
Palette Knife 26.2 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 26.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 26.2 - from the file “Standard MultiPlugin.8bf”
PCX 26.2 - from the file “PCX.8bi”
Photocopy 26.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 26.2 - from the file “ChannelPort.8bf”
Pinch 26.2 - from the file “Standard MultiPlugin.8bf”
Pixar 26.2 - from the file “Pixar.8bi”
Plaster 26.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 26.2 - from the file “Filter Gallery.8bf”
Pointillize 26.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 26.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 26.2 - from the file “PBM.8bi”
Poster Edges 26.2 - from the file “Filter Gallery.8bf”
Radial Blur 26.2 - from the file “Standard MultiPlugin.8bf”
Radiance 26.2 - from the file “Radiance.8bi”
Range 26.2 - from the file “statistics.8ba”
Render Color Lookup Grid 26.2 - from the file “Export3DLUT.8be”
Reticulation 26.2 - from the file “Filter Gallery.8bf”
Ripple 26.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 26.2 - from the file “Filter Gallery.8bf”
Save for Web 26.2 - from the file “Save for Web.8be”
ScriptingSupport 26.2 - from the file “ScriptingSupport.8li”
Shear 26.2 - from the file “Standard MultiPlugin.8bf”
Skewness 26.2 - from the file “statistics.8ba”
Smart Blur 26.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 26.2 - from the file “Filter Gallery.8bf”
Solarize 26.2 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 26.2 - from the file “Filter Gallery.8bf”
Spherize 26.2 - from the file “Standard MultiPlugin.8bf”
Sponge 26.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 26.2 - from the file “Filter Gallery.8bf”
Stained Glass 26.2 - from the file “Filter Gallery.8bf”
Stamp 26.2 - from the file “Filter Gallery.8bf”
Standard Deviation 26.2 - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e 26.2 - from the file “Filter Gallery.8bf”
Summation 26.2 - from the file “statistics.8ba”
Targa 26.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 26.2 - from the file “Filter Gallery.8bf”
Tiles 26.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 26.2 - from the file “Filter Gallery.8bf”
Twirl 26.2 - from the file “Standard MultiPlugin.8bf”
Underpainting 26.2 - from the file “Filter Gallery.8bf”
Vanishing Point 26.2 - from the file “VanishingPoint.8bf”
Variance 26.2 - from the file “statistics.8ba”
Water Paper 26.2 - from the file “Filter Gallery.8bf”
Watercolor 26.2 - from the file “Filter Gallery.8bf”
Wave 26.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 26.2 - from the file “WIASupport.8li”
Wind 26.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.2 - from the file “WBMP.8bi”
ZigZag 26.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.9.1.2 - from the file "Required Folder"
CmdN: 1.21.3
UAB: 2.18.0-8
Loaded at: 171 ms - launch time impact: 24 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 360096 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 30.20.1.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 174 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder"
Loaded at: 359707 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.8.172.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_172\"
CAPTURE: 2.0.41 STOCK: 4.2.6
Generative Workspace (Loaded) 0.0.20.0 - from the file "Required Folder"
Loaded at: 392936 ms - launch time impact: 0 ms
Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder"
Loaded at: 360097 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.11.2.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.5.0.0 - from the file "Required Folder"
Loaded at: 360097 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Share Panel (Prepared) 1.0.7.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Loaded) 1.0.0.0
Loaded at: 359750 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 359750 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2409.109.1.2 - from the file "Required Folder"
Loaded at: 360100 ms - launch time impact: 15 ms
Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"
Scan time: 0 ms - entries: 39

Extensions:

Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_172\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_172\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_172\extensions\stock-panel-licensing\index.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_8_172\manager.html”

Installed TWAIN devices: NONE

Report · Nov 30, 2024

Dear Adobe Team,

After attempting to upload a reference image, the generative workspace stopped functioning and displayed a persistent spinning cogwheel, as described by other users experiencing similar issues.

Following this, I upgraded to the latest version (26.2), but now the generative workspace won’t open at all.

----
Adobe Photoshop Version: 26.2.0 20241127.m.2885 1797431 arm64 Number of Launches: 43 Operating System: Mac OS 14.6.1 System architecture: Apple M1 Pro, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 16384 MB Free memory: 7883 MB Memory available to Photoshop: 13459 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.24.8 SAM SDK Version: 9.1.0.1-fio ACP.local Status: - SDK Version: 4.0.0.5 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.2.0.58 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.6 Adobe Firefly: Please use any generative AI feature to view the latest version. OpenColorIO version: 2.4.0 C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5 NGL Version: 1.39.0.9 Sophia Info: - Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:91851 variationID:285010
Chalkboard: Disabled. Chalkboard Doc Create: Disabled. Precise Color Management for HDR Display: Disabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 7.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Apple M1 Pro
GPUVendor: APPLE
Apple M1 Pro UNKNOWN, APPLE
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,453 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: (0, 0) -> (3456, 2234) Display scale: 2 High DPI Monitor Main Display Display Type: HDR ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start GetSnifferResult

[0 ms]
Start RunAllAPIs

[0 ms]
/Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/sniffer -baseTimeMS=616751 -comment=Photoshop Version: Adobe Photoshop 26.2.0 20241127.m.2885 1797431 arm64

[248 ms]
Start sniffer 2024-11-30 11:29:32
# Photoshop Version: Adobe Photoshop 26.2.0 20241127.m.2885 1797431 arm64
sniffer -baseTimeMS=616751 -comment=Photoshop Version: Adobe Photoshop 26.2.0 20241127.m.2885 1797431 arm64

{98 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (3,456, 2,234)
Dimensions: (3,456 2,234)
Display scale: 2
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 16)
Attached Device: (DeviceID name=Apple M1 Pro index=0)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 11,453 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 11,453 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{200 ms}

{200 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,453 MB
VRAM: 11,453 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Jun 28 2024 22:57:48))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 6,320 GB / s
Compute score: 14,848.7
Device name string: Apple M1 Pro
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{247 ms}

Exit code kExitNormal
End sniffer 2024-11-30 11:29:32
[kStatusNormal, kExitNormal]

[248 ms]
Finish RunAllAPIs

[249 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90970389799551544588 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (CompositingDocumentTabUI): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Application folder: /Applications/Adobe Photoshop (Beta)/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 926,4G, 521,7G free Required Plugins folder: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop (Beta)/Plug-ins/ Installed components: dvametadata.framework dvametadata 25.1.0.1 AdobeXMPScript.framework AdobeXMPScript 79.b7c64ccf9 79.b7c64ccf9 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.2.2.6bc0507 ICUConverter.framework ICUConverter 14.2.2.6bc0507 AdobeCrashReporter.framework AdobeCrashReporter 16.6.0.202408200234_79b4529 boost_system.framework boost_system 1 AdobeACE.framework AdobeACE 6.0.1 79.94f5d81c14. dvanet.framework dvanet 25.1.0.1 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 25.1.0.1 dvascripting.framework dvascripting 25.1.0.1 dvatemporalxmp.framework dvatemporalxmp 25.1.0.1 dvaappsupport.framework dvaappsupport 25.1.0.1 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.0 79.c6ae425. AIDE.framework AIDE 6.3.1 79.fc430298 dynamiclink.framework dynamiclink 25.1.0.1 dvaaccelerate.framework dvaaccelerate 25.1.0.1 dvametadataui.framework dvametadataui 25.1.0.1 AdobeARE.framework AdobeARE AdobePDFPort.framework AdobePDFPort dvaevefactory.framework dvaevefactory 25.1.0.1 dvastorage.framework dvastorage 25.1.0.1 ICUInternationalization.framework ICUInternationalization 14.2.1.6317df5 boost_filesystem.framework boost_filesystem 1 dvaworkspace.framework dvaworkspace 25.1.0.1 AdobeBIB.framework AdobeBIB 4.0.0 79.94f5d81c14. AdobeXMPFiles.framework AdobeXMPFiles 79.b7c64ccf9 79.b7c64ccf9 AdobeLinguistic.framework 16.0.0.1d87f11 dvaplayer.framework dvaplayer 25.1.0.1 filterport.framework filterport 29.0.0.2 PlugPlugOwl.framework PlugPlugOwl 12.0.0.14 dvaaudiotoolkit.framework dvaaudiotoolkit 25.1.0.1 AdobeAGM.framework AdobeAGM 7.1.0 79.94f5d81c14. dvaadameve.framework dvaadameve 25.1.0.1 dvaeve.framework dvaeve 25.1.0.1 AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.1cd8f382." AdobePDFL.framework AdobePDFL 17.0.0 79 . d8f399196 dvavulcansupport.framework dvavulcansupport 25.1.0.1 dvacore.framework dvacore 25.1.0.1 aiport.framework aiport 29.0.0.2 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.0 79.c6ae425. dvatransport.framework dvatransport 25.1.0.1 xerces.framework xerces 3.2.3.1 exo.framework exo 25.1.0.1 AdobeXMP.framework AdobeXMPCore 79.b7c64ccf9 79.b7c64ccf9 AdobeJP2K.framework AdobeJP2K 4.0.2 79.f218fde dvaaudiodevice.framework dvaaudiodevice 25.1.0.1 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 12.0.0.14 utest.framework utest 1 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.6336193. dvametadataapi.framework dvametadataapi 25.1.0.1 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.94f5d81c14. CloudAILib.framework CloudAILib 29.0.0.2 SPBasic.framework SPBasic 29.0.0.2 dvacaptioning.framework dvacaptioning 25.1.0.1 AdobeCoolType.framework AdobeCoolType 9.1.0 79.94f5d81c14. boost_regex.framework boost_regex 1 boost_program_options.framework boost_program_options 1 dvamediatypes.framework dvamediatypes 25.1.0.1 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 1 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.55789 79.07b68755 dvaui.framework dvaui 25.1.0.1 MacMemory.framework MacMemory 29.0.0.2 boost_thread.framework boost_thread 1 AILib.framework AILib 29.0.0.2 ICUData.framework ICUData 14.2.2.6bc0507 dvamarshal.framework dvamarshal 25.1.0.1 aifm.framework aifm 29.0.0.2 Unified Extensibility Platform uxp-8.1.0-1-bcbb734 UPIC 2.6.0 Required plugins: Accented Edges 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 26.2.0, © 2014-2025 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 26.2 © 1993-2025 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 17.0.1 (2048), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 17.0.1 (2048), Copyright © 2024 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 26.2 © 2002-2025 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 26.2 © 1993-2025 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 26.2 © 2003-2025 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 26.2 © 2003-2025 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 26.2 © 1993-2025 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 26.2 © 2012-2025 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 26.2 © 1990-2025 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 26.2 © 2024-2025 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 26.2, Copyright © 2002-2025 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 26.2 © 2001-2025 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 26.2.0, © 2002-2025 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 26.2.0, © 2002-2025 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 26.2.0, © 2001-2025 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 26.2 © 1993-2025 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 26.2 © 1993-2025 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 26.2 © 1990-2025 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 26.2 © 1990-2025 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 26.2 © 1993-2025 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Parametric Filter 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Patchwork 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 26.2 © 1989-2025 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 26.2 © 1993-2025 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 26.2 © 1989-2025 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 26.2 © 1989-2025 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 26.2 © 2003-2025 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 26.2 © 2012-2025 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 26.2.0, © 1999-2025 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 26.2, © 2002-2025 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 26.2 © 1993-2025 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 3D Viewer 0.19.1 © 2024 Adobe. All rights reserved. - from the file “Substance3DViewerForPs.plugin” Sumi-e 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 26.2 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 26.2.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 26.2 © 1989-2025 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 26.2.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 7.9.1.2 - from the file "Required Folder" CmdN: 1.21.3
UAB: 2.18.0-8 Loaded at: 94 ms - launch time impact: 117 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 3305 ms - launch time impact: 0 ms Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder" CCX Sharesheet UXP (Prepared) 30.20.1.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 4.8.170.0 - from the file "Required Folder" CAPTURE: 2.0.41 STOCK: 4.2.6 In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder" Loaded at: 96 ms - launch time impact: 0 ms Stability (Loaded) 0.9.4.0 - from the file "Plugin Marketplace" Loaded at: 6321 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder" Loaded at: 2135 ms - launch time impact: 0 ms Generative Workspace (Loaded) 0.0.20.0 - from the file "Required Folder" Loaded at: 5278 ms - launch time impact: 0 ms Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder" Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder" Loaded at: 3306 ms - launch time impact: 1 ms Photoshop UXP Export-As (Prepared) 5.11.2.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 4.5.0.0 - from the file "Required Folder" Loaded at: 3306 ms - launch time impact: 0 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Share Panel (Prepared) 1.0.7.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder" Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.substance-3d.viewer.ps/" IC popup message (Loaded) 1.0.0.0 Loaded at: 2136 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 2136 ms - launch time impact: 0 ms Discover Panel (Loaded) 2409.109.1.2 - from the file "Required Folder" Loaded at: 3306 ms - launch time impact: 23 ms Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder" Scan time: 1 ms - entries: 48 Installed TWAIN devices: NONE

Report · Nov 30, 2024

hello the problem persists nothing is done! still no solution from adobe?

Report · Nov 30, 2024

generative workspace not opening, spinner spins

Report · Nov 30, 2024

tried uninstalling and reinstalling. tried older versions of the Beta. it was working and about a week ago it stopped. haven't been able to access it since then

Report · Nov 30, 2024

can't access settings while wheel is spinning

Report · Dec 01, 2024

Same issue for me.

Report · Dec 01, 2024

I have same problem. GW is really an absolute disaster.

Report · Dec 02, 2024

any updates on this issue? I have the same problem 10 days ago, still want to use the workspace but cant access

Report · Dec 03, 2024

Thanks everyone for continguing to share more details about this issue. The team is still trying to reproduce it on our side, and in the meantime we've pushed an update that will hopefully restore your access to Generative Workspace after you follow these steps.

Please:

Make sure you have the latest Photoshop Beta (update via the Creative Cloud app if needed)
Restart Photoshop Beta and open Generative Workspace
After you see the loading spinner appear, wait at least 30 seconds.
After 30 seconds, you'll see a notification appear at the bottom of the window, as follows:

Click "Reset cache" to reset the cache and preferences for Generative Workspace.
The window should refresh, and you should now be able to use Generative Workspace again.

After following these steps, please let us know if you were able to use Generative Workspace again, or if you encountered any other issues. And let us know if you'd be willing to do a video call with our engineers, to help us reproduce the issue so that we can fully resolve the issue. Thank you!

--Tom

Report · Dec 03, 2024

I have reseted caché but GW don´t works

Report · Dec 03, 2024

just installed 26.2 update. Generative Workspace still stuck in spinning blue wheel mode. It's ashame. It was working and great for about a week before it got stuck. It's now been over a week since the issue started. I've tried everything suggested in these discussions, but no luck.

Report · Dec 03, 2024

tried that, but the "clear cache" option never came up. it's still spinning.

Report · Dec 03, 2024

Tried “Reset cache", but Generative Workspace doesnt work.

Report · Dec 03, 2024

Report · Dec 04, 2024

Thanks Tom, but the 'cleared cache' text box doesn't appear - been spinning for over 5 minutes now 😞

Report · Dec 05, 2024

I’ve reset the cache three times, but the spinning wheel persists.

Report · Dec 05, 2024

Hello last update 26.3 m 2893 it still doesn't work

Report · Dec 05, 2024

Hello everyone, I have updated this morning and Ps show me the option to remove cache memory, now, it's working good, thanks for you support

Report · Dec 05, 2024

Still not working. What's the next step?

Report · Dec 05, 2024

good evening persistent problem

Report · Dec 05, 2024

Just updated to new version and left Generative Workspace spinning - I don't get any option to reset cache

Report · Dec 09, 2024

hello last update 26.3 the problem persists

Report · Dec 09, 2024

Windows 11. PS Beta 26.3 is installed. It's now been 3 weeks since the Generative Workspace last worked. What can be done?

Report · Dec 09, 2024

Windows 11. PS Beta 26.3 is installed. It's now been 3 weeks since the Generative Workspace last worked. What can be done?

P: Generative workspace doesn't work

1 Pinned Reply