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Participant
August 1, 2023

P: Photoshop beta 25 critical error

  • August 1, 2023
  • 287 replies
  • 72385 views

1. Photoshop (beta) 25.0

2. Windows 11 x64

3. After update to 25.0 version a message appears about a critical error when starting the application and it closes

287 replies

Participant
August 20, 2023

After updating to beta 25.0, it says "an unrecoverable error has occurred photoshop will exit" on startup. If you install an older version, the program opens, but the generative fill does not work, it requires updating to the latest version. Also in creative cloud the error "You may have restricted access to Adobe applications and services". I click on "more" follow the instructions on the site, but the error is not corrected.

kglad
Community Expert
Community Expert
August 20, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community bugs ">
Inspiring
August 20, 2023

Here is the failure from my Phoroshop Beta v 25 when I try to open a file from the updated Lightroom:

 

Process: Adobe Photoshop 2024 [1879]
Path: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2024
Identifier: com.adobe.Photoshop
Version: 25.0.0 (25.0.0)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-08-20 13:44:25.4898 -0600
OS Version: macOS 13.5.1 (22G90)
Report Version: 12
Anonymous UUID: 9F201BA7-FCBF-9A84-0270-0906E500B624


Time Awake Since Boot: 440 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread 25.0.0 20230817.m.2290 15dfc21 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x349fd901c6a20093 -> 0xffffd901c6a20093 (possible pointer authentication failure)
Exception Codes: 0x0000000000000001, 0x349fd901c6a20093

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [1879]

VM Region Info: 0xffffd901c6a20093 is not in any region. Bytes after previous region: 18446595646193533076
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
MALLOC_NANO (reserved) 600038000000-600040000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)
--->

Participating Frequently
August 20, 2023

* My previous post was replying to someone who tried the pinned "Documents" workaround on a Mac and mentioned that the workaround did not work for them.

Participating Frequently
August 20, 2023

Thanks for trying this out as it saves me from trying. M1 Max user here as well. Was able to open RAW files through Camera RAW in Photoshop beta (and edit it), but once I click open to finalize working on the image and saving in Photoshop Beta, that's when it crashes for me as well. Tried opening the photo through the non-beta version then saved it as a PSD file to try and open in Beta, but found PS Beta to crash even when trying to open the image that way without having to go through Camera RAW. Was able to downgrade to Beta 24.7 but Generative Fill does not work there, unfortunately.

Participating Frequently
August 20, 2023

what about officials, responsible, engineers, should I teach you the job? You couldn't solve this problem for 3 days. You don't need to think too much. The process is very simple. You will install the latest problem-free version to the system and turn off the update available warning, that's all. it shouldn't be hard to do.

hüseyin31758864v686
Participating Frequently
August 20, 2023

merhaba belgeler klosörü derken hangi belgeler klosörü ve  ne yaptınız onu detaylı açıklar mısınız 

 

Participant
August 20, 2023

Checkmarking the Documents folder fixed the issue, thank you!

Participant
August 20, 2023

After its recent update, I can't longer access Photoshop Beta and this message appears

Participant
August 20, 2023

The same, Can anyone help me?

Participant
August 20, 2023


i need help

Participant
August 20, 2023

Version: 25.0 [Latest] 
OS: Windows 10

Participating Frequently
August 20, 2023

HI did you get the solution?