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DeanSaulsCA
Participating Frequently
May 24, 2023
Answered

Beta apps missing from Creative Cloud

  • May 24, 2023
  • 2 replies
  • 2586 views

The Beta option in Creative is missing. Itr was there and now it is completely gone. Please help if anyone knows anything.

 

Thank you in advance

This topic has been closed for replies.
Correct answer CShubert

@DeanSaulsCA you have already asked this and are in the main thread where the answers and suggestions will be.

 

We are closing this thread.  Please review:

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157

 

2 replies

CShubert
Community Manager
CShubertCommunity ManagerCorrect answer
Community Manager
May 25, 2023

@DeanSaulsCA you have already asked this and are in the main thread where the answers and suggestions will be.

 

We are closing this thread.  Please review:

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157

 

kglad
Community Expert
Community Expert
May 24, 2023

if you have an individual subscription and are using your personal account:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.