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Known Participant
January 9, 2024
Question

Can no longer drag files into photoshop from windows explorer

  • January 9, 2024
  • 13 replies
  • 3705 views

This only recently started happening after the last beta update. I tried updating windows and restarting but now help. I can manually open images still by double clicking or using the file menu.

This topic has been closed for replies.

13 replies

Participant
August 2, 2024

I'm having the same issue. I have Photoshop open, I select a jpeg in Windows and drag it onto my Photoshop screen and nothing happens. I've always done it that way. It was quick and easy. Please, please fix this Adobe!

Known Participant
August 3, 2024

You have to log into adobe with your account in another app. Or try logging out then back in with another app or other version of photoshop. Then open photoshop and try it.

Participant
August 26, 2024

Can I ask what you mean with 'another app'? I have Photoshop on my Windows computer, nowhere else. So what is meant by another app please? Also, how do you downgrade to a previous version of Photoshop as I'd like to give that a go too. Not being able to drag photos in anymore is a huge inconvenience. Thanks.

Participant
July 12, 2024

For what it's worth, I found it affects all Drag and Drop operations in Windows and other Apps as well, one application gives me an error: “A drag operation is already in progress” and closes down. As soon as I shut down Photoshop (Beta), it comes back.

Participant
July 11, 2024

Having the same problem with my Photoshop (Beta) 25.11.0 

Romaine2
Participant
July 10, 2024

Also having the same issue after updating to the latest version of Ps.

danrbrill
Participant
July 9, 2024

I'm having the same issue as well ... Ps is open, I go to drag a photo from a folder on HD, right into my working file, like I always have, and I no longer can

CShubert
Community Manager
Community Manager
February 27, 2024

Hi all, the team has been able to get this flow to work so we can't dial in why you both are seeing this.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager

Known Participant
April 25, 2024

I decided to try the new beta to use firefly 3.0. I didn't have any issues for the first day. Now I can't drag photos into photoshop once again. Here's my pasted info:

Adobe Photoshop Version: 25.9.0 20240417.m.2590 45fa5ee x64
Number of Launches: 1217
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.3447
System architecture: Intel CPU Family:6, Model:7, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:8), HyperThreading
Physical processor count: 16
Logical processor count: 24
Processor speed: 3187 MHz
Built-in memory: 65349 MB
Free memory: 59874 MB
Memory available to Photoshop: 51255 MB
Memory used by Photoshop: 100 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Unknown
- Core Sync Running: Unavailable
- Min Core Sync Required: 4.3.4.2
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
Content Credentials is not available
NGL Version: 1.37.0.8
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3080 Ti
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3080 Ti UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 12,100 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3840, 2160)
Display scale: 1.25
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe" -baseTimeMS=2125072 -comment=Photoshop Version: Adobe Photoshop 25.9.0 20240417.m.2590 45fa5ee x64

[1 ms]
Start GetSnifferResult

[370 ms]
Start sniffer 2024-04-25 17:56:56
# Photoshop Version: Adobe Photoshop 25.9.0 20240417.m.2590 45fa5ee x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=2125072 -comment=Photoshop Version: Adobe Photoshop 25.9.0 20240417.m.2590 45fa5ee x64

{22 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,840, 2,160)
Dimensions: (3,840 2,160)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3080 Ti index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3080 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 12,100 MB
VRAM: 12,100 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,261 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-12-06 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.4633
Supports UMA: UNSUPPORTED
D3D-ID: 8712
End platform native
{127 ms}

{127 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,840, 2,160)
Dimensions: (3,840 2,160)
Display scale: 1.25
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3080 Ti/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3080 Ti/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 12,687 MB
VRAM: 12,687 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,261 MB
API version: 2.1 (2.1.2 NVIDIA 546.33)
Device version: 2.1 (2.1.2 NVIDIA 546.33)
Vendor name: NVIDIA
Driver date: 2023-12-06 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.4633
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{247 ms}

{247 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3080 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 12,884 MB
VRAM: 12,884 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 723 GB / s
Compute score: 15,024
Device name string: NVIDIA GeForce RTX 3080 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{347 ms}

Exit code kExitNormal
End sniffer 2024-04-25 17:56:56
[kStatusNormal, kExitNormal]

[370 ms]
Finish RunAllAPIs

[371 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Unknown
Serial number: XXXX-XXXX-XXXX-XXXX-XXXX
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\jbeat\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.82T, 259.4G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

Installed components:
ACE.dll ACE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/01/20-13:45:37 79.fafc444 79.fafc444
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.3ef291b 79.3ef291b
AdobeXMP.dll Adobe XMP Core 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPFiles.dll Adobe XMP Files 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AdobeXMPScript.dll Adobe XMP Script 2023/12/13-05:06:49 79.dba3da3 79.dba3da3
AGM.dll AGM 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/01/15-13:56:09 79.dc35314 79.dc35314
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
AXE8SharedExpat.dll AXE8SharedExpat 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
AXEDOMCore.dll AXEDOMCore 2023/12/05-19:10:14 79.c9ba055 79.c9ba055
BIB.dll BIB 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
BIBUtils.dll BIBUtils 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2024/01/20-13:45:37 79.f53cec6 79.f53cec6
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/01/12-09:47:24 79.9bc0193 79.9bc0193
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/12/11-10:35:54 79.91918d2 79.91918d2
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.9
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.9
PSViews.dll Adobe Photoshop 2024 25.9
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.73849cc 79.73849cc
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0


Required plugins:

Accented Edges 25.9 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.9 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.9 - from the file “Filter Gallery.8bf”
Average 25.9 - from the file “Average.8bf”
Bas Relief 25.9 - from the file “Filter Gallery.8bf”
BMP 25.9 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.2.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.2.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.9 - from the file “Filter Gallery.8bf”
Charcoal 25.9 - from the file “Filter Gallery.8bf”
Chrome 25.9 - from the file “Filter Gallery.8bf”
Cineon 25.9 - from the file “Cineon.8bi”
Clouds 25.9 - from the file “Clouds.8bf”
Color Halftone 25.9 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.9 - from the file “Filter Gallery.8bf”
Conté Crayon 25.9 - from the file “Filter Gallery.8bf”
Craquelure 25.9 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.9 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.9 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.9 - from the file “Filter Gallery.8bf”
Crystallize 25.9 - from the file “Standard MultiPlugin.8bf”
Cutout 25.9 - from the file “Filter Gallery.8bf”
Dark Strokes 25.9 - from the file “Filter Gallery.8bf”
De-Interlace 25.9 - from the file “Standard MultiPlugin.8bf”
Dicom 25.9 - from the file “Dicom.8bi”
Difference Clouds 25.9 - from the file “Clouds.8bf”
Diffuse Glow 25.9 - from the file “Filter Gallery.8bf”
Displace 25.9 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.9 - from the file “Filter Gallery.8bf”
Entropy 25.9 - from the file “statistics.8ba”
Export Color Lookup Tables 25.9 - from the file “Export3DLUT.8be”
Extrude 25.9 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.9 - from the file “FastCore.8bx”
Fibers 25.9 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.9 - from the file “Filter Gallery.8bf”
Filter Gallery 25.9 - from the file “Filter Gallery.8bf”
Fresco 25.9 - from the file “Filter Gallery.8bf”
Glass 25.9 - from the file “Filter Gallery.8bf”
Glowing Edges 25.9 - from the file “Filter Gallery.8bf”
Grain 25.9 - from the file “Filter Gallery.8bf”
Graphic Pen 25.9 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.9 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.9 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.9 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.9 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.9 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.9 - from the file “Filter Gallery.8bf”
JPEG 2000 25.9 - from the file “JPEG2000.8bi”
Kurtosis 25.9 - from the file “statistics.8ba”
Lens Blur 25.9 - from the file “Lens Blur.8bf”
Lens Correction 25.9 - from the file “Lens Correction.8bf”
Lens Flare 25.9 - from the file “Standard MultiPlugin.8bf”
Liquify 25.9 - from the file “Liquify.8bf”
Matlab Operation 25.9 - from the file “ChannelPort.8bf”
Maximum 25.9 - from the file “statistics.8ba”
Mean 25.9 - from the file “statistics.8ba”
Measurement Core 25.9 - from the file “MeasurementCore.8me”
Median 25.9 - from the file “statistics.8ba”
Mezzotint 25.9 - from the file “Standard MultiPlugin.8bf”
Minimum 25.9 - from the file “statistics.8ba”
MMXCore Routines 25.9 - from the file “MMXCore.8bx”
Mosaic Tiles 25.9 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.9 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.9 - from the file “Filter Gallery.8bf”
Note Paper 25.9 - from the file “Filter Gallery.8bf”
NTSC Colors 25.9 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.9 - from the file “Filter Gallery.8bf”
OpenEXR 25.9 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.9 - from the file “Filter Gallery.8bf”
Palette Knife 25.9 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.9 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.9 - from the file “Standard MultiPlugin.8bf”
PCX 25.9 - from the file “PCX.8bi”
Photocopy 25.9 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.9 - from the file “ChannelPort.8bf”
Pinch 25.9 - from the file “Standard MultiPlugin.8bf”
Pixar 25.9 - from the file “Pixar.8bi”
Plaster 25.9 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.9 - from the file “Filter Gallery.8bf”
Pointillize 25.9 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.9 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.9 - from the file “PBM.8bi”
Poster Edges 25.9 - from the file “Filter Gallery.8bf”
Radial Blur 25.9 - from the file “Standard MultiPlugin.8bf”
Radiance 25.9 - from the file “Radiance.8bi”
Range 25.9 - from the file “statistics.8ba”
Render Color Lookup Grid 25.9 - from the file “Export3DLUT.8be”
Reticulation 25.9 - from the file “Filter Gallery.8bf”
Ripple 25.9 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.9 - from the file “Filter Gallery.8bf”
Save for Web 25.9 - from the file “Save for Web.8be”
ScriptingSupport 25.9 - from the file “ScriptingSupport.8li”
Shear 25.9 - from the file “Standard MultiPlugin.8bf”
Skewness 25.9 - from the file “statistics.8ba”
Smart Blur 25.9 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.9 - from the file “Filter Gallery.8bf”
Solarize 25.9 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.9 - from the file “Filter Gallery.8bf”
Spherize 25.9 - from the file “Standard MultiPlugin.8bf”
Sponge 25.9 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.9 - from the file “Filter Gallery.8bf”
Stained Glass 25.9 - from the file “Filter Gallery.8bf”
Stamp 25.9 - from the file “Filter Gallery.8bf”
Standard Deviation 25.9 - from the file “statistics.8ba”
Sumi-e 25.9 - from the file “Filter Gallery.8bf”
Summation 25.9 - from the file “statistics.8ba”
Targa 25.9 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.9 - from the file “Filter Gallery.8bf”
Tiles 25.9 - from the file “Standard MultiPlugin.8bf”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Torn Edges 25.9 - from the file “Filter Gallery.8bf”
Twirl 25.9 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.9 - from the file “Filter Gallery.8bf”
Vanishing Point 25.9 - from the file “VanishingPoint.8bf”
Variance 25.9 - from the file “statistics.8ba”
Water Paper 25.9 - from the file “Filter Gallery.8bf”
Watercolor 25.9 - from the file “Filter Gallery.8bf”
Wave 25.9 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.9 - from the file “WIASupport.8li”
Wind 25.9 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.9 - from the file “WBMP.8bi”
ZigZag 25.9 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

Eye Candy 7 7.2.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\Alien Skin\Eye Candy 7\Alien Skin Eye Candy 7 Photoshop x64.8bf”
Eye Candy 7 Autolayer 7.2.3 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\Alien Skin\Eye Candy 7\Alien Skin Eye Candy 7 Autolayer x64.8li”

Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.4.0.15 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.4.0\"
CmdN: 1.19.26
UAB: 2.18.0-4
Loaded at: 69 ms - launch time impact: 42 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 1385 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 30.8.1.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.11.0 - from the file "Required Folder"
Loaded at: 72 ms - launch time impact: 0 ms
Content Credentials (Prepared) 0.42.17.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 4.4.461.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\"
CAPTURE: 2.0.41 STOCK: 4.2.2
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 1386 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 2.2.3.0 - from the file "Required Folder"
Loaded at: 1386 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.37.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.4.4.0 - from the file "Required Folder"
Loaded at: 1386 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 1168 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 1168 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2403.95.0.11 - from the file "Required Folder"
Loaded at: 1387 ms - launch time impact: 10 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 29

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Lumenzia 9.2.3 - from the file “C:\Users\jbeat\AppData\Roaming\Adobe\CEP\extensions\com.lumenzia.ext\index.html”
Configurator Reloaded 1.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\configuratorReloaded\index.html”
configuratorReloadedPanel2LayoutSettings 1.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\configuratorReloaded\layoutSettings\index2.html”
configuratorReloadedPanel3LayoutSettings 1.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\configuratorReloaded\layoutSettings\index3.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\extensions\stock-panel-licensing\index.html”
configuratorReloadedPanel2 1.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\configuratorReloaded\index2.html”
configuratorReloadedLayoutSettings 1.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\configuratorReloaded\layoutSettings\index.html”
configuratorReloadedPanel3 1.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\configuratorReloaded\index3.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_4_461\manager.html”
Basics 9.2.3 - from the file “C:\Users\jbeat\AppData\Roaming\Adobe\CEP\extensions\com.lumenziabasics.ext\index.html”

Installed TWAIN devices: NONE

CShubert
Community Manager
Community Manager
February 27, 2024

Hey all, could you share your workflow, steps, that you both are doing when you have this issue, ie is Ps open or not, are you dragging from windows explorer to the Ps home screen or to..?  We want to make sure we can reproduce the issue so any updates will help us.

 

Thanks,

Cory - Photoshop Product Manager

Participant
February 27, 2024

Downgrading to an earlier version does work.  This appears to be a photoshop bug.

Participant
February 27, 2024

I'm having the same problem.  Resetting preferences doesn't fix it.

CShubert
Community Manager
Community Manager
February 21, 2024

Hi @WabbyTwax76 this sounds like a corrupt prefs file, so we would suggest:

 

Update to the lastest Ps beta: Adobe Photoshop Version: 25.6.0 20240217.m.2506 d5ee5e5 arm64

 

Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)
Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

 

Thanks,

Cory - Photoshop Product Manager

nai s.
Inspiring
July 10, 2024

Hi Cory,
Recently updated Photoshoop Beta to 25.11 and now my drag and drop function seems to have stopped working. I've attached a screenrecording. I've tried resetting the preference, uninstalled and re-installed PS Beta and still not working. Please help and THANK YOU! 🙌