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clicking to start install photoshop beta and nothing is happening.

New Here ,
Aug 31, 2023 Aug 31, 2023

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I bought a new Windows 11 computer solely for the use of the new photoshop beta. I can go to apps in CC, I see the Beta apps tab, though when i click either "try" or "buy" nothing happens. My mouse just hovers over it. Any suggestions?

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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Hi @Kenley320150277i1p have you been able to download ANY apps, is it just Ps beta that is not working to download?

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

You could try to wipe and again install to make sure you don't have a corrupt file preventing the installation.

 

If you do have Ps release version, please share your sysinfo.

Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

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