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7

could not complete your request because of a program error

Community Beginner ,
Aug 06, 2023 Aug 06, 2023

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hi there! i really need help! i tried the BETA FOR PHOTOSHOP 2023 and encountered this issue often, where i can't

  1. make a new document
  2. open a document
  3. save anything

which is effectively leaving me unable to use the program unless i disable my graphics card in the settings. 

 

however, this issue has translated over to my photoshop 2023 NON-BETA copy as well. can i get some assistance? ive uninstalled/reinstalled multiple times.

 

 

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.5.0 20230512.r.500 3fc8e4c - x86
0 address: 0x00007FF6F1446431 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF6EF9D3A66 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF6EF9D2DE9 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF6EEEC09D4 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF6EEEBFF89 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF6EEEBFDE9 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF6EEED20ED base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF6EF9CE1B5 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF6EF9D10B7 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF6EF9D0A4A base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF6EFA4DF86 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF6F19E40F8 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
12 address: 0x00007FF6F19E418D base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
13 address: 0x00007FF6F198C050 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
14 address: 0x00007FF6F19ABFB1 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
15 address: 0x00007FF6EE3E3CEA base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6F198EA6B base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
17 address: 0x00007FF6F1A5BD72 base: 0x00007FF6ECE70000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
18 address: 0x00007FFA50C526AD base: 0x00007FFA50C40000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFA51AAA9F8 base: 0x00007FFA51A50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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correct answers 1 Correct answer

Community Expert , Aug 07, 2023 Aug 07, 2023

Hi @Jasmine30757491y51g You have two GPUs one underpowered (Intel UHD) and your main one. Follow the steps on this page to disable the Intel and see if that helps: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-photoshop-quick-tip/td-p/13504734

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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Hi @Jasmine30757491y51g Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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hi, of course. here we go

 

Adobe Photoshop Version: 24.5.0 20230512.r.500 3fc8e4c x64
Number of Launches: 211
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1848
System architecture: Intel CPU Family:6, Model:7, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading
Physical processor count: 12
Logical processor count: 20
Processor speed: 3610 MHz
Built-in memory: 32509 MB
Free memory: 20839 MB
Memory available to Photoshop: 24984 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.5
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.3.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: False
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3070 Ti
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,421 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=57, left=1920, bottom=1137, right=3840
Display: 3
Display Bounds: top=-160, left=3840, bottom=1760, right=4920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=40729393 -comment=Photoshop Version: Adobe Photoshop 24.5.0 20230512.r.500 3fc8e4c x64

[1035 ms]
Start sniffer 2023-08-07 13:10:31
# Photoshop Version: Adobe Photoshop 24.5.0 20230512.r.500 3fc8e4c x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=40729393 -comment=Photoshop Version: Adobe Photoshop 24.5.0 20230512.r.500 3fc8e4c x64

{113 ms}
Start platform native
# displays: 3
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 Ti index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,840, -160) -> (4,920, 1,760)
Dimensions: (1,080 1,920)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 Ti index=0)

Display 2
Display: \\.\DISPLAY5
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 57) -> (3,840, 1,137)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 770 index=1)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3070 Ti
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,421 MB
VRAM: 8,421 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,044 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-07-12 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.3667
Supports UMA: UNSUPPORTED
D3D-ID: 9346

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY5
GPU accessible RAM: 17,178 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,044 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-02-03 000000.000000-000
Driver age: 18 months
Driver version: 30.0.101.1371
Supports UMA: SUPPORTED
D3D-ID: 18048
End platform native
{292 ms}

{292 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 Ti/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (3,840, -160) -> (4,920, 1,760)
Dimensions: (1,080 1,920)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 Ti/PCIe/SSE2 index=0)

Display 2
Display: \\.\DISPLAY5
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (1,920, 57) -> (3,840, 1,137)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 Ti/PCIe/SSE2 index=1)

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3070 Ti/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 8,421 MB
VRAM: 8,421 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,044 MB
API version: 2.1 (2.1.2 NVIDIA 536.67)
Device version: 2.1 (2.1.2 NVIDIA 536.67)
Vendor name: NVIDIA
Driver date: 2023-07-12 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.3667
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)

Device 1
Name: NVIDIA GeForce RTX 3070 Ti/PCIe/SSE2
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY5
GPU accessible RAM: 17,178 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,044 MB
API version: 2.1 (2.1.2 NVIDIA 536.67)
Device version: 2.1 (2.1.2 NVIDIA 536.67)
Vendor name: NVIDIA
Driver date: 2022-02-03 000000.000000-000
Driver age: 18 months
Driver version: 30.0.101.1371
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{455 ms}

{455 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce RTX 3070 Ti
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 497 GB / s
Compute score: 10,067.7
Device name string: NVIDIA GeForce RTX 3070 Ti
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,635 MB
VRAM: 13,635 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 80 GB / s
Compute score: 329.924
Device name string: Intel(R) UHD Graphics 770
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{958 ms}

Exit code kExitNormal
End sniffer 2023-08-07 13:10:31
[kStatusNormal, kExitNormal]

[1035 ms]
Finish RunAllAPIs

[5104 ms]
Start GetSnifferResult

[5104 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970563479043941267
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\
Temporary file path: C:\Users\stern\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 953.1G, 234.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

Installed components:
ACE.dll ACE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/01/28-17:08:16 79.4c0bb7e 79.4c0bb7e
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.b4ac713 79.b4ac713
AdobeXMP.dll Adobe XMP Core 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPFiles.dll Adobe XMP Files 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPScript.dll Adobe XMP Script 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AGM.dll AGM 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/02/18-12:18:34 79.78f7814 79.78f7814
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
BIBUtils.dll BIBUtils 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6
DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.0.1-1-5a1d941
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/02/06-19:10:37 79.02b25b1 79.02b25b1
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/02/16-16:16:44 79.52a7d42 79.52a7d42
onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.5
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.5
PSViews.dll Adobe Photoshop 2023 24.5
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.099073f 79.099073f
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
Unified Extensibility Platform uxp-7.0.1-1-5a1d941
UPIC 2.6.0


Required plugins:

Accented Edges 24.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.5 - from the file “Filter Gallery.8bf”
Average 24.5 - from the file “Average.8bf”
Bas Relief 24.5 - from the file “Filter Gallery.8bf”
BMP 24.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.4.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.4.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.5 - from the file “Filter Gallery.8bf”
Charcoal 24.5 - from the file “Filter Gallery.8bf”
Chrome 24.5 - from the file “Filter Gallery.8bf”
Cineon 24.5 - from the file “Cineon.8bi”
Clouds 24.5 - from the file “Clouds.8bf”
Color Halftone 24.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.5 - from the file “Filter Gallery.8bf”
Conté Crayon 24.5 - from the file “Filter Gallery.8bf”
Craquelure 24.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.5 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.5 - from the file “Filter Gallery.8bf”
Crystallize 24.5 - from the file “Standard MultiPlugin.8bf”
Cutout 24.5 - from the file “Filter Gallery.8bf”
Dark Strokes 24.5 - from the file “Filter Gallery.8bf”
De-Interlace 24.5 - from the file “Standard MultiPlugin.8bf”
Dicom 24.5 - from the file “Dicom.8bi”
Difference Clouds 24.5 - from the file “Clouds.8bf”
Diffuse Glow 24.5 - from the file “Filter Gallery.8bf”
Displace 24.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.5 - from the file “Filter Gallery.8bf”
Entropy 24.5 - from the file “statistics.8ba”
Export Color Lookup Tables 24.5 - from the file “Export3DLUT.8be”
Extrude 24.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.5 - from the file “FastCore.8bx”
Fibers 24.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.5 - from the file “Filter Gallery.8bf”
Filter Gallery 24.5 - from the file “Filter Gallery.8bf”
Fresco 24.5 - from the file “Filter Gallery.8bf”
Glass 24.5 - from the file “Filter Gallery.8bf”
Glowing Edges 24.5 - from the file “Filter Gallery.8bf”
Grain 24.5 - from the file “Filter Gallery.8bf”
Graphic Pen 24.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.5 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.5 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 24.5 - from the file “Filter Gallery.8bf”
JPEG 2000 24.5 - from the file “JPEG2000.8bi”
Kurtosis 24.5 - from the file “statistics.8ba”
Lens Blur 24.5 - from the file “Lens Blur.8bf”
Lens Correction 24.5 - from the file “Lens Correction.8bf”
Lens Flare 24.5 - from the file “Standard MultiPlugin.8bf”
Liquify 24.5 - from the file “Liquify.8bf”
Matlab Operation 24.5 - from the file “ChannelPort.8bf”
Maximum 24.5 - from the file “statistics.8ba”
Mean 24.5 - from the file “statistics.8ba”
Measurement Core 24.5 - from the file “MeasurementCore.8me”
Median 24.5 - from the file “statistics.8ba”
Mezzotint 24.5 - from the file “Standard MultiPlugin.8bf”
Minimum 24.5 - from the file “statistics.8ba”
MMXCore Routines 24.5 - from the file “MMXCore.8bx”
Mosaic Tiles 24.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.5 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.5 - from the file “Filter Gallery.8bf”
Note Paper 24.5 - from the file “Filter Gallery.8bf”
NTSC Colors 24.5 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.5 - from the file “Filter Gallery.8bf”
OpenEXR 24.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.5 - from the file “Filter Gallery.8bf”
Palette Knife 24.5 - from the file “Filter Gallery.8bf”
Patchwork 24.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.5 - from the file “Standard MultiPlugin.8bf”
PCX 24.5 - from the file “PCX.8bi”
Photocopy 24.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.5 - from the file “ChannelPort.8bf”
Pinch 24.5 - from the file “Standard MultiPlugin.8bf”
Pixar 24.5 - from the file “Pixar.8bi”
Plaster 24.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.5 - from the file “Filter Gallery.8bf”
Pointillize 24.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.5 - from the file “PBM.8bi”
Poster Edges 24.5 - from the file “Filter Gallery.8bf”
Radial Blur 24.5 - from the file “Standard MultiPlugin.8bf”
Radiance 24.5 - from the file “Radiance.8bi”
Range 24.5 - from the file “statistics.8ba”
Render Color Lookup Grid 24.5 - from the file “Export3DLUT.8be”
Reticulation 24.5 - from the file “Filter Gallery.8bf”
Ripple 24.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.5 - from the file “Filter Gallery.8bf”
Save for Web 24.5 - from the file “Save for Web.8be”
ScriptingSupport 24.5 - from the file “ScriptingSupport.8li”
Shear 24.5 - from the file “Standard MultiPlugin.8bf”
Skewness 24.5 - from the file “statistics.8ba”
Smart Blur 24.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.5 - from the file “Filter Gallery.8bf”
Solarize 24.5 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.5 - from the file “Filter Gallery.8bf”
Spherize 24.5 - from the file “Standard MultiPlugin.8bf”
Sponge 24.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.5 - from the file “Filter Gallery.8bf”
Stained Glass 24.5 - from the file “Filter Gallery.8bf”
Stamp 24.5 - from the file “Filter Gallery.8bf”
Standard Deviation 24.5 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.5 - from the file “Filter Gallery.8bf”
Summation 24.5 - from the file “statistics.8ba”
Targa 24.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.5 - from the file “Filter Gallery.8bf”
Tiles 24.5 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.5 - from the file “Filter Gallery.8bf”
Twirl 24.5 - from the file “Standard MultiPlugin.8bf”
Underpainting 24.5 - from the file “Filter Gallery.8bf”
Vanishing Point 24.5 - from the file “VanishingPoint.8bf”
Variance 24.5 - from the file “statistics.8ba”
Water Paper 24.5 - from the file “Filter Gallery.8bf”
Watercolor 24.5 - from the file “Filter Gallery.8bf”
Wave 24.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.5 - from the file “WIASupport.8li”
Wind 24.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.5 - from the file “WBMP.8bi”
ZigZag 24.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.7.0.42 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.7.0\"
CDO: 1.141.0
CmdN: 1.18.8
CDP: 1.165.0
Projects: 1.7.0
Loaded at: 215 ms - launch time impact: 40 ms
ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 7070 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 218 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 220 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
Loaded at: 4214 ms - launch time impact: 7 ms
CC Libraries Panel (Prepared) 3.24.22.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.6.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.12.33.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
Loaded at: 7072 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 3.11.8.0 - from the file "Required Folder"
Loaded at: 7073 ms - launch time impact: 1 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop User Diagnostics (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\user-diagnostics/"
Loaded at: 4116 ms - launch time impact: 1 ms
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5228 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 5229 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.5.0.71 - from the file "Required Folder"
Loaded at: 7085 ms - launch time impact: 13 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 33

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_24_22\manager.html”

Installed TWAIN devices: NONE

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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Hi @Jasmine30757491y51g You have two GPUs one underpowered (Intel UHD) and your main one. Follow the steps on this page to disable the Intel and see if that helps: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-ph...

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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@Jasmine30757491y51g please use the CCD wipe tool to make sure you are not having issues with holdover files:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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thank you so much, that seems to have fixed the issue! 

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Community Expert ,
Aug 07, 2023 Aug 07, 2023

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@Jasmine30757491y51g which answer fixed your issue?

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Community Beginner ,
Aug 07, 2023 Aug 07, 2023

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hi kevin, it was the one that you provided! i was able to assing photoshop to my nvidia and it fixed the issue. not sure how the issue STARTED, but i have no further errors on the photoshop 2023 latest edition. 

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