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Crashes during Gaussian Blur Preview on Selection

Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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There is a new bug since PS 25.1.0

It happens, when I have multiple layers, having an selected area, and having the Gaussian blur dialog open, with preview on. 
PS shuts down, no further message. Application silently closes, file not saved of course... Happens not every time, but once per hour to me...

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correct answers 1 Correct answer

Adobe Employee , Oct 17, 2023 Oct 17, 2023

Hi @Rhintl 

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way

...

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi @Rhintl 

 

Try resetting Prefs for the Beta:

/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)

/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)

Launch BETA Photoshop While Pressing The Keyboard Shortcut

With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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I'm sorry about your Gaussian Blur crashing issue, but much more so by you apparently losing your work.  Can you check Preferences and make sure Recovery Info is enabled with a sensible time period?  So long as you allow Photoshop some time after a crash, it almost never fails to load  'recovered'  files for all documents that were open when Photoshop crashed IME.

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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Thanks everyone for the good advises. Very helpful and much appreciated!
Fortunatelly, I didn't suffer any crashes during the last few days.
As there were lots of updates lately (PS, but also Win+NVidia), I couldn't track it down, sorry. However, I think the problem is resolved. Fingers crossed 🙂

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