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Error message: unable to create folder or file when Photo Processing from Bridge (PS b 25.12 m2735)

Explorer ,
Aug 17, 2024 Aug 17, 2024

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I select multiple photos in Bridge then select Photo Processor.
With the latest photoshop beta (25.12 m2735), I sometimes get error : "unable to create the folder / or file" when it is writing the file on disk.
With regular PHotoshop and previous photoshop beta versions, I never get that kind of error.

PS : it is quite random, not reproducible everytime ... but It occurend quite often ...

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Adobe Employee ,
Aug 19, 2024 Aug 19, 2024

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Hi @Tianaina33054193fn95 curious what your scratch disk is set to, how much available HD space do you have?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager

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Explorer ,
Aug 19, 2024 Aug 19, 2024

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When I wrote the report, my scratch disk was set on an alternative disk "S" (NVME,  1To, that had more than free 300Go space).

But now, my scratch disk is set to C, the system drive, (also NVME, 1To, with also 300Go free space).

 

Note : At one point, I had to reinstall Windows 11, after which point, the drive S was not avalaible as option for scratch disk anymore (but it appears agains when I launch Photoshop as administrator). Now I am stuch with drive C unless I use as administrator. 

 

Adobe Photoshop Version: 25.12.0 20240812.m.2735 b2dc374 x64
Number of Launches: 283
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.4037
System architecture: Intel CPU Family:6, Model:7, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading
Physical processor count: 12
Logical processor count: 20
Processor speed: 2112 MHz
Built-in memory: 65346 MB
Free memory: 41909 MB
Memory available to Photoshop: 51253 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.24.8
SAM SDK Version: 9.1.0.1-fio
ACP.local Status:
- SDK Version: 4.0.0.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.2.0.58
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
OpenColorIO version: 2.3.2
C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
NGL Version: 1.38.0.10
Sophia Info:
- Ps_Feature_Flag, Feature Flag URL (AEM) campaignID:85410 variationID:264426
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1028K
Image cache levels: 6
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3090
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3090 UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 24,326 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (3840, 2160)
Display scale: 1,5
Main Display
Display Type: SDR
Display Profile: HKC T3252U-3
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\\Program Files\\Adobe\\Adobe Photoshop (Beta)\\sniffer.exe" -baseTimeMS=4808035 -comment=Photoshop Version: Adobe Photoshop 25.12.0 20240812.m.2735 b2dc374 x64

[1 ms]
Start GetSnifferResult

[312 ms]
Start sniffer 2024-08-19 20:06:35
# Photoshop Version: Adobe Photoshop 25.12.0 20240812.m.2735 b2dc374 x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=4808035 -comment=Photoshop Version: Adobe Photoshop 25.12.0 20240812.m.2735 b2dc374 x64

{28 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (3,840, 2,160)
Dimensions: (3,840 2,160)
Display scale: 1.5
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3090 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3090
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 24,326 MB
VRAM: 24,326 MB
Dedicated System RAM: 0 MB
Shared System RAM: 34,259 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-07-30 000000.000000-000
Driver age: 1 month
Driver version: 32.0.15.6081
Supports UMA: UNSUPPORTED
D3D-ID: 8708
End platform native
{135 ms}

{135 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3090
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 25,769 MB
VRAM: 25,769 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 725 GB / s
Compute score: 15,409.3
Device name string: NVIDIA GeForce RTX 3090
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{237 ms}

Exit code kExitNormal
End sniffer 2024-08-19 20:06:35
[kStatusNormal, kExitNormal]

[312 ms]
Finish RunAllAPIs

[314 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970919508820911962
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\tiana\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
R:\, 926,3G, 360,6G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\

Installed components:
ACE.dll ACE 2024/07/12-05:08:26 159.c09acae 159.c09acae
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/07/12-05:08:26 159.7fc59be 159.7fc59be
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.bccf366 79.bccf366
AdobeXMP.dll Adobe XMP Core 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AdobeXMPFiles.dll Adobe XMP Files 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AdobeXMPScript.dll Adobe XMP Script 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AGM.dll AGM 2024/07/12-05:08:26 159.c09acae 159.c09acae
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/06/12-14:44:23 159.642f8af 159.642f8af
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/07/12-05:08:26 159.c09acae 159.c09acae
AXE8SharedExpat.dll AXE8SharedExpat 2024/03/14-06:02:47 79.0691bd1 79.0691bd1
AXEDOMCore.dll AXEDOMCore 2024/03/14-06:02:47 79.0691bd1 79.0691bd1
BIB.dll BIB 2024/07/12-05:08:26 159.c09acae 159.c09acae
BIBUtils.dll BIBUtils 2024/07/12-05:08:26 159.c09acae 159.c09acae
CoolType.dll CoolType 2024/07/12-05:08:26 159.c09acae 159.c09acae
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2024 24.2.0
dvaadameve.dll Adobe DVA 2024 24.2.0
dvaappsupport.dll Adobe DVA 2024 24.2.0
dvaaudiodevice.dll Adobe DVA 2024 24.2.0
dvaaudiodsp.dll Adobe DVA 2024 24.2.0
dvacore.dll Adobe DVA 2024 24.2.0
dvacrashhandler.dll Adobe DVA 2024 24.2.0
dvaeve.dll Adobe DVA 2024 24.2.0
dvaevefactory.dll Adobe DVA 2024 24.2.0
dvamarshal.dll Adobe DVA 2024 24.2.0
dvamediatypes.dll Adobe DVA 2024 24.2.0
dvametadata.dll Adobe DVA 2024 24.2.0
dvametadataapi.dll Adobe DVA 2024 24.2.0
dvametadataUI.dll Adobe DVA 2024 24.2.0
dvanet.dll Adobe DVA 2024 24.2.0
dvaplayer.dll Adobe DVA 2024 24.2.0
dvascripting.dll Adobe DVA 2024 24.2.0
dvatemporalxmp.dll Adobe DVA 2024 24.2.0
dvatexteditor.dll Adobe DVA 2024 24.2.0
dvatransport.dll Adobe DVA 2024 24.2.0
dvaui.dll Adobe DVA 2024 24.2.0
dvavulcansupport.dll Adobe DVA 2024 24.2.0
dvaworkspace.dll Adobe DVA 2024 24.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-8.0.1-release
dynamiclink.dll Adobe DVA 2024 24.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/07/12-05:08:26 159.1bcdfcc 159.1bcdfcc
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2024 24.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2024/04/04-23:54:54 79.ff77362 79.ff77362
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.12
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.12
PSViews.dll Adobe Photoshop 2024 25.12
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 159.c1e92a7 159.c1e92a7
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.1.610b254 18.0.1.610b254
Unified Extensibility Platform uxp-8.0.1-release
UPIC 2.6.0


Required plugins:

Accented Edges 25.12 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.12 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.12 - from the file “Filter Gallery.8bf”
Average 25.12 - from the file “Average.8bf”
BMP 25.12 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.5 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.5 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.12 - from the file “Filter Gallery.8bf”
Charcoal 25.12 - from the file “Filter Gallery.8bf”
Chrome 25.12 - from the file “Filter Gallery.8bf”
Cineon 25.12 - from the file “Cineon.8bi”
Clouds 25.12 - from the file “Clouds.8bf”
Color Halftone 25.12 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.12 - from the file “Filter Gallery.8bf”
Conté Crayon 25.12 - from the file “Filter Gallery.8bf”
Craquelure 25.12 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.12 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.12 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.12 - from the file “Filter Gallery.8bf”
Crystallize 25.12 - from the file “Standard MultiPlugin.8bf”
Cutout 25.12 - from the file “Filter Gallery.8bf”
Dark Strokes 25.12 - from the file “Filter Gallery.8bf”
De-Interlace 25.12 - from the file “Standard MultiPlugin.8bf”
Dicom 25.12 - from the file “Dicom.8bi”
Difference Clouds 25.12 - from the file “Clouds.8bf”
Diffuse Glow 25.12 - from the file “Filter Gallery.8bf”
Displace 25.12 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.12 - from the file “Filter Gallery.8bf”
Entropy 25.12 - from the file “statistics.8ba”
Export Color Lookup Tables 25.12 - from the file “Export3DLUT.8be”
Extrude 25.12 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.12 - from the file “FastCore.8bx”
Fibers 25.12 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.12 - from the file “Filter Gallery.8bf”
Filter Gallery 25.12 - from the file “Filter Gallery.8bf”
Fresco 25.12 - from the file “Filter Gallery.8bf”
Glass 25.12 - from the file “Filter Gallery.8bf”
Glowing Edges 25.12 - from the file “Filter Gallery.8bf”
Grain 25.12 - from the file “Filter Gallery.8bf”
Graphic Pen 25.12 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.12 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.12 - from the file “HalideBottlenecks.8bx”
HDR Efex Pro 2 5.0.5 - from the file “HDR Efex Pro 2.8bf”
HDRMergeUI 25.12 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.12 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.12 - from the file “Standard MultiPlugin.8bf”
Imagenomic Plug-in Console 2 2.5.0.0 - from the file “ImagenomicPluginConsole2.8li”
Ink Outlines 25.12 - from the file “Filter Gallery.8bf”
JPEG 2000 25.12 - from the file “JPEG2000.8bi”
Kurtosis 25.12 - from the file “statistics.8ba”
Lens Blur 25.12 - from the file “Lens Blur.8bf”
Lens Correction 25.12 - from the file “Lens Correction.8bf”
Lens Flare 25.12 - from the file “Standard MultiPlugin.8bf”
Liquify 25.12 - from the file “Liquify.8bf”
Luminar Neo 17.0 - from the file “LuminarNeo.8bf”
Matlab Operation 25.12 - from the file “ChannelPort.8bf”
Maximum 25.12 - from the file “statistics.8ba”
Mean 25.12 - from the file “statistics.8ba”
Measurement Core 25.12 - from the file “MeasurementCore.8me”
Median 25.12 - from the file “statistics.8ba”
Merge to HDR Efex Pro 2 5.0.5 - from the file “HDR Efex Pro 2.8bf”
Mezzotint 25.12 - from the file “Standard MultiPlugin.8bf”
Minimum 25.12 - from the file “statistics.8ba”
MMXCore Routines 25.12 - from the file “MMXCore.8bx”
Mosaic Tiles 25.12 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.12 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.12 - from the file “Filter Gallery.8bf”
Noiseware 6 6.0.4.1 - from the file “Noiseware6.8bf”
Note Paper 25.12 - from the file “Filter Gallery.8bf”
NTSC Colors 25.12 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.12 - from the file “Filter Gallery.8bf”
OpenEXR 25.12 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.12 - from the file “Filter Gallery.8bf”
Palette Knife 25.12 - from the file “Filter Gallery.8bf”
Patchwork 25.12 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.12 - from the file “Standard MultiPlugin.8bf”
PCX 25.12 - from the file “PCX.8bi”
Photocopy 25.12 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.12 - from the file “ChannelPort.8bf”
Pinch 25.12 - from the file “Standard MultiPlugin.8bf”
Pixar 25.12 - from the file “Pixar.8bi”
Plaster 25.12 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.12 - from the file “Filter Gallery.8bf”
Pointillize 25.12 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.12 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.12 - from the file “PBM.8bi”
Portraiture 4 4.1.2.7 - from the file “Portraiture4.8bf”
Poster Edges 25.12 - from the file “Filter Gallery.8bf”
Radial Blur 25.12 - from the file “Standard MultiPlugin.8bf”
Radiance 25.12 - from the file “Radiance.8bi”
Radiant Photo 1.0.0.1 - from the file “RadiantPS.8bf”
Range 25.12 - from the file “statistics.8ba”
Render Color Lookup Grid 25.12 - from the file “Export3DLUT.8be”
Reticulation 25.12 - from the file “Filter Gallery.8bf”
Retouch4me Clean Backdrop 1.0 - from the file “Retouch4me Clean Backdrop.8bf”
Retouch4me Color Match 1.0 - from the file “Retouch4me Color Match.8bf”
Retouch4me Dodge&Burn 1.0 - from the file “Retouch4me Dodge Burn.8bf”
Retouch4me Dust 1.0 - from the file “Retouch4me Dust.8bf”
Retouch4me Eye Brilliance 1.0 - from the file “Retouch4me Eye Brilliance.8bf”
Retouch4me Mattifier 1.0 - from the file “Retouch4me Mattifier.8bf”
Ripple 25.12 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.12 - from the file “Filter Gallery.8bf”
Save for Web 25.12 - from the file “Save for Web.8be”
ScriptingSupport 25.12 - from the file “ScriptingSupport.8li”
Sharpener Pro 3: (1) RAW Presharpener 5.0.5 - from the file “SHP3RPS.8bf”

Shear 25.12 - from the file “Standard MultiPlugin.8bf”
Skewness 25.12 - from the file “statistics.8ba”
Smart Blur 25.12 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.12 - from the file “Filter Gallery.8bf”
Solarize 25.12 - from the file “Solarize.8bf”
Spatter 25.12 - from the file “Filter Gallery.8bf”
Spherize 25.12 - from the file “Standard MultiPlugin.8bf”
Sponge 25.12 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.12 - from the file “Filter Gallery.8bf”
Stained Glass 25.12 - from the file “Filter Gallery.8bf”
Stamp 25.12 - from the file “Filter Gallery.8bf”
Standard Deviation 25.12 - from the file “statistics.8ba”
Sumi-e 25.12 - from the file “Filter Gallery.8bf”
Summation 25.12 - from the file “statistics.8ba”
Targa 25.12 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.12 - from the file “Filter Gallery.8bf”
Tiles 25.12 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.12 - from the file “Filter Gallery.8bf”
Twirl 25.12 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.12 - from the file “Filter Gallery.8bf”
Vanishing Point 25.12 - from the file “VanishingPoint.8bf”
Variance 25.12 - from the file “statistics.8ba”
Water Paper 25.12 - from the file “Filter Gallery.8bf”
Watercolor 25.12 - from the file “Filter Gallery.8bf”
Wave 25.12 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.12 - from the file “WIASupport.8li”
Wind 25.12 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.12 - from the file “WBMP.8bi”
ZigZag 25.12 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

PortraitPro 1, 9, 1, 0 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\PSFilterPPLauncher64.8bf”

Duplicate and Disabled plugins:

PortraitPro 1, 9, 1, 0 - from the file “PSFilterPPLauncher64.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.8.0.20 - from the file "Required Folder"
CmdN: 1.20.13
UAB: 2.18.0-7
Loaded at: 100 ms - launch time impact: 31 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 2842 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.5.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 30.15.0.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.24.0 - from the file "Required Folder"
Loaded at: 103 ms - launch time impact: 0 ms
Infinite Unify (Prepared) 2.0.1.0 - from the file "Plugin Marketplace"
Infinite Retouch (Prepared) 1.0.1.0 - from the file "Plugin Marketplace"
Auto Photoshop Stable Diffusion Plugin (Prepared) 1.3.3.0 - from the file "Plugin Marketplace"
Toggl Track (Prepared) 0.7.0.0 - from the file "Plugin Marketplace"
PiXimperfect Compositing (Prepared) 1.3.6.0 - from the file "Plugin Marketplace"
AlkaidVision (Prepared) 1.1.0.0 - from the file "Plugin Marketplace"
ComfyUI for adobe Photoshop (Prepared) 1.6.5.0 - from the file "Plugin Marketplace"
Content Credentials (Loaded) 0.46.0.0 - from the file "Required Folder"
Loaded at: 2444 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.6.76.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_76\"
CAPTURE: 2.0.41 STOCK: 4.2.4
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 2843 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 2.2.6.0 - from the file "Required Folder"
Loaded at: 2466 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.9.2.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.4.20.0 - from the file "Required Folder"
Loaded at: 2843 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 2444 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 2445 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2406.101.0.20 - from the file "Required Folder"
Loaded at: 2844 ms - launch time impact: 16 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 3 ms - entries: 45

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_76\index.html”
Imagemotion v.1.3.1 1.3.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.imagemotion\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_76\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_76\extensions\stock-panel-licensing\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Basics 8.0.0 - from the file “C:\Users\tiana\AppData\Roaming\Adobe\CEP\extensions\com.lumenziabasics.ext\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_6_76\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Aug 19, 2024 Aug 19, 2024

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Thank you @Tianaina33054193fn95 could you share some screenshots of what your workflow is, what steps you are doing when this happens?  We know it happens radomly, but we need to find a way to repeat the issue so we can see what might be happening.

 

Thanks,

Cory - Photoshop Product Manager

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Explorer ,
Aug 19, 2024 Aug 19, 2024

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I just select 20 pictures from Bridge. Then choose Image Processor. For example, as output format JPEG, resize to 1024x1024, then RUN.
Then the error message appear.

Tianaina33054193fn95_0-1724103137132.png

Among the 20 files, it says 5 could not be processed 

Tianaina33054193fn95_1-1724103239587.png

 

I uninstalled the 25.12 beta version. Then I installed former 25.11 beta version, same problem !

However,  when I use regular Photoshop (non beta), there is no problem ... 
May be some script / windows permission problems ...

 

 

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Explorer ,
Aug 20, 2024 Aug 20, 2024

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I would like also to mention that the results of the image processing with the beta versions are different from the images produced by the non Beta version ! Very strange. 
Unfortunately, this thread doesn't allow me to join the action or a zip containing it.

 

This is the content of the action 

 

Tianaina33054193fn95_0-1724155020045.png

resuslts from the non beta are fine, below : 

Tianaina33054193fn95_1-1724155238857.png


While the results from the beta 25.12 are not ok :

Tianaina33054193fn95_2-1724155278055.png
And If I am right, the result from beta 25.11 (not ok also) were : 

Tianaina33054193fn95_3-1724155351644.png


Really strange. Using the same action.

Note : at the end of the processing, the beta version says also that it couldn't write the document preset ...

 

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Adobe Employee ,
Aug 20, 2024 Aug 20, 2024

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Thank you @Tianaina33054193fn95 feel free to send me the action so we can test it here: shubert@adobe.com

 

Thanks,

Cory - Photoshop Product Manager

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Adobe Employee ,
Aug 20, 2024 Aug 20, 2024

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I don't see a similar error on my end when testing this workflow. The message you see indicates an access rights (permissions) issue. This could be caused by something going on with the specific files themselves, something about the drive they are on, or some form of interference.

 

Assuming that the error does not come up for the same files every time, then the files are probably not the issue.

 

What can you tell us about the F: drive? Internal/External? How is it connected? There could be issues with continuous communication.

 

What I think is more likely though, if this behavior seems somewhat random, is that there is external interference. This would come from some other application running on the system, perhaps hidden in the background. For example, it could be something like anti-virus locking files as it scans them. There are a lot of posibilities, so it would be helpful to test in a simplified startup, such as following the directions here: https://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html

 

As for the results, I tested the action you provided in the beta version (25.12) as well as release (25.11) and see the same results in each. Looking at the details in the action, those results are what I would expect. The two things of note in the action's crop settings: "Left: -504" and "Bottom: 4032".

 

Having a negative number here means that it will move the left edge of the canvas to the left and (when using default settings) fill it with white (or whatever your Background swatch is set to). This would create a white bar on the left of most images unless it was a multi-layer document and one or more of thoese layers has content which is to the left of the current canvas edge. 

 

With Bottom being set to 4032 (and Top is at 0), it means your canvas size will be changed to 4032. If the images you are processing are taller than this, they will get cropped to this value. If they are shorter than this, you will get a similar white bar as described above, at the bottom of the image. 

 

When I run the action, that's what I get: white bars on the bottom and left (which seems to match the results you are seeing in your screen shot from 25.12). 

 

Since you are seeing different results between versions, one of two things are happening: 1. you are working with differently sized files 2. the settings for the crop step in the action are different. If you created the action from scratch in each version, it is quite possible that there are different settings in each version. Have you tried loading the copy of the action you sent us in each version of Photoshop and tried running it? My guess is if you did so, you would see the same results from each version. Also, if you check the crop step in the action of each version, you will likely see different numbers. 

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Explorer ,
Aug 21, 2024 Aug 21, 2024

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Hello

Thanks for the feedback.

It was an action I have created long time ago. No, I don't create an action everytime. 
I think it's OK for the action, indeed, with the latest test, it seems to produce the same result. 


But the problem with the inability to write to the folder is not limited to this particular action. Even if I don't select any action while processing, the error appears randomly. Mostly on the 5th file, there is an error. If I lauch Beta as admin, sometimes it's not the 5th but a little bit later, but in most case, still the 5th. Error still occurs later, but it begins at the 5th.

And the number of failling fails are different everytime.

 

The F Drive is an internal SSD Sata Disk. connected internaly with a SATA cable .

The previous capture showed F drive, but even on my working drive K (internal NVME 512Go), the problem still occurs.

My current scratch disk is an internal drive, S Drive NVMe CT1000P3PSSD8 (6479_A77F_2000_0093.) [931 GB], connected on M2 port PCIE Gen4x4.

The system C drive is exactly the same as the S Drive. 

What is curious (very) is that when I use regular Photoshop, there is no problem, while they have the same parameters (same scratch disk).

I think I have already sorted the permission problem as I have deactivated the UAC on my computer. May be there are some folder I can delete ? (I have alredy tried to do so when uninstalling the Beta, and reinstall it again - 3 times as I have tried to downgrade it at one time).

I will try the suggestion with disabling services ....

 

Thanks again

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