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77

Eye dropper error: Could not use the eye dropper tool because of a program error

New Here ,
Dec 22, 2023 Dec 22, 2023

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Hi.

 

Does anyone know how to fix this error? I can't pick colors from with the eye dropper. I have the most recent versión of Photoshop Beta: 25.4.0

 

I tried reseting preferences, erase them, hidding layers, etc.

 

Here is a capture of the problem:

 

 

Captura de pantalla 2023-12-22 a la(s) 11.12.56 a.m..png

 

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replies 140 Replies 140
New Here ,
Jan 27, 2024 Jan 27, 2024

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I love how Adobe can mess with old features when they add some new in a updates. PS.jpg

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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LOL

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New Here ,
Jan 28, 2024 Jan 28, 2024

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Same issue. Maybe ya know... Fix this?

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New Here ,
Jan 28, 2024 Jan 28, 2024

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Since I noticed nobody posted the obvious solution. Roll back to the previous version. Fixed it for me.
25.4 was having SERIOUS memory leaks for me. 13mb file causing 12GB ram usage.
The memory dropper is the just one of the issues with this new build.

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Participant ,
Feb 09, 2024 Feb 09, 2024

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Yeah.  25 seemed decent for a while, but it's been chugging lately after this latest release with its "performance improvements".  I'm back on 24 for now.

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New Here ,
Feb 14, 2024 Feb 14, 2024

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Just go to Mac Settings and Give Full Disk Access - close and reopen photoshop, its going to Work 🙂

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New Here ,
Feb 15, 2024 Feb 15, 2024

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Sorry, Full disk access worked well initially, but the issue seems to remain, so Rolling back to the previous version helped me!

 

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New Here ,
Feb 14, 2024 Feb 14, 2024

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I tried every other recommendations but this one is the only one that seemed to work!! Thanks

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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Same problem here, and one more problem is missing working tab in full screenmode ver 25.4. Terrible update.

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Participant ,
Jan 29, 2024 Jan 29, 2024

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Also just started experiencing this issue in the 24.5 release, not beta. Not consistently an issue, usually only if another window is open, like the colour window. Seems like this has been an issue for over a month, how many people need to flag this for it to be fixed?

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Explorer ,
Jan 29, 2024 Jan 29, 2024

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I am also having this eyedropper issue. I love how we are paying to beta test Adobe's software for them.

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New Here ,
Jan 29, 2024 Jan 29, 2024

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Well, I'm not in beta anymore, this is the released "Stable" version and this problem is occurring. 

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Explorer ,
Jan 29, 2024 Jan 29, 2024

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Yes, ALL the current versions-Beta, released, and Intel versions. Eye
dropper tool problem, liquify problem, and now I can't load any textures
without jacking up my ram use to 36 gb.

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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Yes me too, its realy frustating,, why this happen?!!

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Community Beginner ,
Jan 29, 2024 Jan 29, 2024

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up, what wrong with adobe? 

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New Here ,
Jan 30, 2024 Jan 30, 2024

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windows 11. Same problem. Up.

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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Have reinstalled 2023 version 25.1 to make the eye dropper work.
Come on Adobe stop breaking things we all need when updating
the software. If it's not broken and all that...

Please can you also fix the snap to point in Illustrator and Photoshop,
these are vital for precision graphic and web design projects and
what we all pay you annual subscriptions for.

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Explorer ,
Jan 30, 2024 Jan 30, 2024

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SS 16.png

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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milangudaba_0-1706683346237.png

 

Photoshop 25.4

 

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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This happened to me running the latest PS 25.4 (OS 13.6.3), so I reinstalled the previous version 25.3.1 (OS 13.6.3) and it is working again.

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Same.

 

Just amazing that we're paying so much for this. Apparently our subscription pays for totally unnecessary bolt-ons like the AI nonsense, but the breakage of basic functionality like this. Desperate to move away from Adobe.

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Chiming in, same issue. Mac, OS 14.2.1 (23C71), PS 25.4.0, has full permissions in OS settings, getting the eyedropper error everyone else is mentioining. 

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Same issue, 25.4.0 "stable" version. Using Mac Sonoma 14.2.1

 

 

Captura de pantalla 2024-01-31 a las 12.19.35 p.m..png

 

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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for replication:  select any shape, then try to use dropper tool to select color from screen. The error popup appears and it close the color selection window when click "ok"

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Participant ,
Jan 31, 2024 Jan 31, 2024

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VERY flipping annoying! Please address this as a matter of urgency Adobe, this is a super basic function that has been working fine for years....

Sonoma 14.2.1 (23C71) + PS 25.4Halite-screenshot 2024-01-31 at 22.09.40-2024-01-31.pngHalite-screenshot 2024-01-31 at 22.10.01-2024-01-31.png

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