Copy link to clipboard
Copied
I've been unable to use the A.I generation tool for days, I've already done all the necessary procedures with no results. I logged into Behance, did cloud sync and no results
Copy link to clipboard
Copied
Can you see the Generative Fill prompt? I am talking about the Contextual Task Bar that shows Gen Fill when you have an active selection, and a pixel layer selected.
Can you see it but it is greyed out?
Are you able to click on it but get error messages, and if so, what are those messages?
You mentioned Behance and your usewr name is Junior, so are you 18 years old or older?
Have you been able to add your age in Behance?
Whaty operating system and version? What Photoshop version?
Copy link to clipboard
Copied
Yes, I can see the bar, but it is grayed out, yes my account is linked to Behance, I entered my age (I'm of legal age) and no positive results. I tried to downgrade and was unsuccessful.
It was working normally two days ago, I use Windows 10 64bits, the version I use is the latest available through Creative Cloud.
Copy link to clipboard
Copied
Yes, I can see the bar, but it is grayed out, yes my account is linked to Behance, I entered my age
(I'm of legal age) and no positive results. I tried to downgrade and was unsuccessful. It was working normally two days ago, I use Windows 10 64bits, the version I use is the
latest available through Creative Cloud.
By @Morais JR
OK, so greyed out so unavailable so you wouldn't get any error messages.
You need to confirm that you had a raster (pixel) layer selected, and that you had an active selection — as in you could see the martching ants? If all of the above is true then it is most likely an issue with the Adobe servers being overloaded. What sort of account do you have? (i.e. single app, Photography, all apps?) That's going to make a difference in the near future with preference going to all app users if I am understanding things right. It might make a difference according to the country you are in.
Check out the FAQ to see if there any clues there. If not, you might have to be patient I am afraid. It ocurrs to me that Firefly was overloading the servers when first available causing patchy connections. We have just had MAX that will have stired things up again.
https://helpx.adobe.com/nz/photoshop/using/generative-fill.html
Copy link to clipboard
Copied
Hi @Morais JR looking at your account and you should be able to work with GenAI just fine... do you have any issues using Ps release version?
It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Copy link to clipboard
Copied
Adobe Photoshop Version: 25.2.0 20231014.m.2363 a76db7f x64
Number of Launches: 30
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3570
System architecture: Intel CPU Family:6, Model:7, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2592 MHz
Built-in memory: 16185 MB
Free memory: 13326 MB
Memory available to Photoshop: 11924 MB
Memory used by Photoshop: 90 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 6.9.6
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.6.4.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
Chalkboard: Disabled.
D3D12Warp renderer: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1050
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 1,976 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread
[0 ms]
Start RunAllAPIs
[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe" -baseTimeMS=9643343 -comment=Photoshop Version: Adobe Photoshop 25.2.0 20231014.m.2363 a76db7f x64
[345 ms]
Start sniffer 2023-10-19 15:23:44
# Photoshop Version: Adobe Photoshop 25.2.0 20231014.m.2363 a76db7f x64
C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=9643343 -comment=Photoshop Version: Adobe Photoshop 25.2.0 20231014.m.2363 a76db7f x64
{33 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1050 index=0)
# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 1,976 MB
VRAM: 1,976 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,485 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-06-08 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.3623
Supports UMA: UNSUPPORTED
D3D-ID: 7297
End platform native
{155 ms}
{155 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1050/PCIe/SSE2 index=0)
# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 2,072 MB
VRAM: 2,072 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,485 MB
API version: 2.1 (2.1.2 NVIDIA 536.23)
Device version: 2.1 (2.1.2 NVIDIA 536.23)
Vendor name: NVIDIA
Driver date: 2023-06-08 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.3623
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{207 ms}
{207 ms}
Start platform OpenCL
# displays: 0
# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1050
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 90 GB / s
Compute score: 801.036
Device name string: NVIDIA GeForce GTX 1050
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{318 ms}
Exit code kExitNormal
End sniffer 2023-10-19 15:23:44
[kStatusNormal, kExitNormal]
[345 ms]
Finish RunAllAPIs
[1145 ms]
Start GetSnifferResult
[1145 ms]
Finish GetSnifferResult
------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970131414279467307
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\
Temporary file path: C:\Users\jrmor\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 107,4G, 105,6G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop (Beta)\Plug-ins\
Installed components:
ACE.dll ACE 2023/07/11-03:51:57 79.4142c44 79.4142c44
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/07/07-12:59:17 79.62ab650 79.62ab650
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.1887391 79.1887391
AdobeXMP.dll Adobe XMP Core 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPFiles.dll Adobe XMP Files 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPScript.dll Adobe XMP Script 2023/06/25-20:01:55 79.1462899 79.1462899
AGM.dll AGM 2023/07/11-03:51:57 79.4142c44 79.4142c44
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/07/11-13:54:27 79.43e3035 79.43e3035
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/07/11-03:51:57 79.4142c44 79.4142c44
AXE8SharedExpat.dll AXE8SharedExpat 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
AXEDOMCore.dll AXEDOMCore 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
BIB.dll BIB 2023/07/11-03:51:57 79.4142c44 79.4142c44
BIBUtils.dll BIBUtils 2023/07/11-03:51:57 79.4142c44 79.4142c44
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/07/11-03:51:57 79.4142c44 79.4142c44
CRClient.dll Adobe Crash Reporter Client DLL 13.2.0.202308091502_65b8636
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.3.0-6
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/06/25-23:50:00 79.15070c2 79.15070c2
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/06/27-19:07:31 79.51aea8a 79.51aea8a
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.2
PSViews.dll Adobe Photoshop 2024 25.2
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.e4a3cd5 79.e4a3cd5
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.3.0-6
UPIC 2.6.0
Required plugins:
Accented Edges 25.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.2 - from the file “Filter Gallery.8bf”
Average 25.2 - from the file “Average.8bf”
Bas Relief 25.2 - from the file “Filter Gallery.8bf”
BMP 25.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.0 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.0 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.2 - from the file “Filter Gallery.8bf”
Charcoal 25.2 - from the file “Filter Gallery.8bf”
Chrome 25.2 - from the file “Filter Gallery.8bf”
Cineon 25.2 - from the file “Cineon.8bi”
Clouds 25.2 - from the file “Clouds.8bf”
Color Halftone 25.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.2 - from the file “Filter Gallery.8bf”
Conté Crayon 25.2 - from the file “Filter Gallery.8bf”
Craquelure 25.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.2 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.2 - from the file “Filter Gallery.8bf”
Crystallize 25.2 - from the file “Standard MultiPlugin.8bf”
Cutout 25.2 - from the file “Filter Gallery.8bf”
Dark Strokes 25.2 - from the file “Filter Gallery.8bf”
De-Interlace 25.2 - from the file “Standard MultiPlugin.8bf”
Dicom 25.2 - from the file “Dicom.8bi”
Difference Clouds 25.2 - from the file “Clouds.8bf”
Diffuse Glow 25.2 - from the file “Filter Gallery.8bf”
Displace 25.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.2 - from the file “Filter Gallery.8bf”
Entropy 25.2 - from the file “statistics.8ba”
Export Color Lookup Tables 25.2 - from the file “Export3DLUT.8be”
Extrude 25.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.2 - from the file “FastCore.8bx”
Fibers 25.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.2 - from the file “Filter Gallery.8bf”
Filter Gallery 25.2 - from the file “Filter Gallery.8bf”
Fresco 25.2 - from the file “Filter Gallery.8bf”
Glass 25.2 - from the file “Filter Gallery.8bf”
Glowing Edges 25.2 - from the file “Filter Gallery.8bf”
Grain 25.2 - from the file “Filter Gallery.8bf”
Graphic Pen 25.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.2 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.2 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.2 - from the file “Filter Gallery.8bf”
JPEG 2000 25.2 - from the file “JPEG2000.8bi”
Kurtosis 25.2 - from the file “statistics.8ba”
Lens Blur 25.2 - from the file “Lens Blur.8bf”
Lens Correction 25.2 - from the file “Lens Correction.8bf”
Lens Flare 25.2 - from the file “Standard MultiPlugin.8bf”
Liquify 25.2 - from the file “Liquify.8bf”
Matlab Operation 25.2 - from the file “ChannelPort.8bf”
Maximum 25.2 - from the file “statistics.8ba”
Mean 25.2 - from the file “statistics.8ba”
Measurement Core 25.2 - from the file “MeasurementCore.8me”
Median 25.2 - from the file “statistics.8ba”
Mezzotint 25.2 - from the file “Standard MultiPlugin.8bf”
Minimum 25.2 - from the file “statistics.8ba”
MMXCore Routines 25.2 - from the file “MMXCore.8bx”
Mosaic Tiles 25.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.2 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.2 - from the file “Filter Gallery.8bf”
Note Paper 25.2 - from the file “Filter Gallery.8bf”
NTSC Colors 25.2 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.2 - from the file “Filter Gallery.8bf”
OpenEXR 25.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.2 - from the file “Filter Gallery.8bf”
Palette Knife 25.2 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.2 - from the file “Standard MultiPlugin.8bf”
PCX 25.2 - from the file “PCX.8bi”
Photocopy 25.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.2 - from the file “ChannelPort.8bf”
Pinch 25.2 - from the file “Standard MultiPlugin.8bf”
Pixar 25.2 - from the file “Pixar.8bi”
Plaster 25.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.2 - from the file “Filter Gallery.8bf”
Pointillize 25.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.2 - from the file “PBM.8bi”
Poster Edges 25.2 - from the file “Filter Gallery.8bf”
Radial Blur 25.2 - from the file “Standard MultiPlugin.8bf”
Radiance 25.2 - from the file “Radiance.8bi”
Range 25.2 - from the file “statistics.8ba”
Render Color Lookup Grid 25.2 - from the file “Export3DLUT.8be”
Reticulation 25.2 - from the file “Filter Gallery.8bf”
Ripple 25.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.2 - from the file “Filter Gallery.8bf”
Save for Web 25.2 - from the file “Save for Web.8be”
ScriptingSupport 25.2 - from the file “ScriptingSupport.8li”
Shear 25.2 - from the file “Standard MultiPlugin.8bf”
Skewness 25.2 - from the file “statistics.8ba”
Smart Blur 25.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.2 - from the file “Filter Gallery.8bf”
Solarize 25.2 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.2 - from the file “Filter Gallery.8bf”
Spherize 25.2 - from the file “Standard MultiPlugin.8bf”
Sponge 25.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.2 - from the file “Filter Gallery.8bf”
Stained Glass 25.2 - from the file “Filter Gallery.8bf”
Stamp 25.2 - from the file “Filter Gallery.8bf”
Standard Deviation 25.2 - from the file “statistics.8ba”
Sumi-e 25.2 - from the file “Filter Gallery.8bf”
Summation 25.2 - from the file “statistics.8ba”
Targa 25.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.2 - from the file “Filter Gallery.8bf”
Tiles 25.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.2 - from the file “Filter Gallery.8bf”
Twirl 25.2 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.2 - from the file “Filter Gallery.8bf”
Vanishing Point 25.2 - from the file “VanishingPoint.8bf”
Variance 25.2 - from the file “statistics.8ba”
Water Paper 25.2 - from the file “Filter Gallery.8bf”
Watercolor 25.2 - from the file “Filter Gallery.8bf”
Wave 25.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.2 - from the file “WIASupport.8li”
Wind 25.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.2 - from the file “WBMP.8bi”
ZigZag 25.2 - from the file “Standard MultiPlugin.8bf”
Optional and third party plugins: NONE
Duplicate and Disabled plugins: NONE
Plugins that failed to load: NONE
Unified Extensibility Platform - Extensions:
Home Screen (Loaded) 7.1.0.7 - from the file "Required Folder"
CDO: 1.143.0
CmdN: 1.18.32
CDP: 1.167.0
Loaded at: 77 ms - launch time impact: 25 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 2034 ms - launch time impact: 0 ms
Beta Feedback (Prepared) 1.15.1.0 - from the file "Required Folder"
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.40.3.0 - from the file "Required Folder"
Loaded at: 91866 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"
CAPTURE: 2.0.41 STOCK: 4.1.0
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 2035 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 1.29.26.0 - from the file "Required Folder"
Loaded at: 2036 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.32.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.3.0.0 - from the file "Required Folder"
Loaded at: 2038 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.3.7.0 - from the file "Required Folder"
Loaded at: 2039 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 1387 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 1388 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2307.79.1.8 - from the file "Required Folder"
Loaded at: 2041 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 22
Extensions:
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop (Beta)\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”
Installed TWAIN devices: NONE
Copy link to clipboard
Copied
Thank you for your sysinfo @Morais JR a few things we see:
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3570 - is your system 22H2, if not update and restart and let us know.
Memory used by Photoshop: 90 % - this should be set to 70%
Driver date: 2023-06-08 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.3623 - if there is an update please do so and see if this helps.
It might also be helpful to do the manual reset of prefs to see if something else is corrupt.
Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)
C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings )Win)
Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually