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GPU feature level 11.0 available; feature level 12.0 required

Community Beginner ,
May 18, 2023 May 18, 2023

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I am using the latest version of Photoshop beta on my computer. Every time I open the programme, I get the warning "feature level 11.0 available; feature level 12.0 required". All updates of my graphics card and computer are complete. I still can't understand why I'm getting this warning. I would like you to help.

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correct answers 3 Correct answers

Adobe Employee , May 22, 2023 May 22, 2023

Another good resource for you @KaanAksoy 

 

Verify if GPU is causing Photoshop issues

Unsure if your graphics processor or driver is the cause of the issue you're facing with Photoshop? Disabling the GPU acceleration will help you narrow down the cause of the issue.

To do so, navigate to Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS) and uncheck Use Graphics Processor. Then, restart Photoshop. To learn more about photoshop preferences, see Adjust preferences in Photoshop

...

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Explorer , May 24, 2023 May 24, 2023

I am getting the same issue and tried to off/on GPU but it exist 

Adobe Photoshop Version: 24.5.0 20230512.r.500 3fc8e4c x64
Number of Launches: 53
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1702
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1800 MHz
Built-in memory: 20346 MB
Free memory: 13035 MB
Memory avai

...

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New Here , May 30, 2023 May 30, 2023

Hi, First open the windows start menu and search for "graphics settings" then follow the instruction in below:

0f67cb28-82ef-4e43-a744-eed5a5775a0c.jpg

2.jpg3.jpg4.jpg

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Contributor ,
May 29, 2023 May 29, 2023

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@Kharamangut  Hi. Could you please elaborate? Thanks.

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Community Beginner ,
May 29, 2023 May 29, 2023

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If the graphics settings are set to: system default or high performance, preference is given to a discrete graphics card: NVIDIA GeForce 940MX.

 

When starting Photoshop — error, screenshot Figure 2.

 

In the graphics settings, we set: power saving (!), the integrated Intel(R) HD Graphics 620 graphics card works. There is no error, Figure 3.

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Contributor ,
May 29, 2023 May 29, 2023

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@Kharamangut Thanks for your reply ... but I cannot understand the language of the images 😞 . I would like to try your suggestion. Where can I find the 'graphics settings' you refer to?

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Community Beginner ,
May 29, 2023 May 29, 2023

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Screen Settings - > Display - > Graphics Settings5.png

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Community Beginner ,
May 29, 2023 May 29, 2023

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Opening GeForce Experience. Photoshop 2023 is missing from the list of compatible programs. NVIDIA may have a flaw.

Driver version 31.0.15.3203 from 05.19.2023

4.png

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Contributor ,
May 29, 2023 May 29, 2023

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@Kharamangut

My NVIDIA GEFORCE EXPERIENCE (Home) does not show any apps, like yours.

nvidia-home-screen.jpg

The link 'VIEW SUPPORTED GAMES & APPLICATIONS' takes me to the NVIDIA website. There I can find the Adobe apps that are supported by NVIDIA. Photoshop is not listed, neither is InDesign.

 

nvidia-supported-apps.jpg

My graphics card is from 2014. Maybe it is time to get a new one?
nvidia-graphics-card.jpg

 

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Community Beginner ,
May 29, 2023 May 29, 2023

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In Adobe's GeForce Experience, I only have Lightroom Classic. Photoshop 2023 and Adobe Illustrator 2023 - Not displayed. There is an option to "add manually" in the GeForce Experience settings, it didn't help me...

 

Your GeForce GTX 770 against mine is a real monster, I think there is no reason to worry, especially to rush for a new thing, perhaps the problem will be fixed with the release of new drivers.

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Contributor ,
May 30, 2023 May 30, 2023

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@Kharamangut  Attempts to manually add PsCC in NVIDIA GeForce failed. What is interesting is that a friend has the exact same set-up as I do and he does not experience the pop-up alert when launching PsCC. I shall wait and see what happens. Thanks for your input. Cheers.

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New Here ,
Jun 10, 2023 Jun 10, 2023

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Probably in the performance

 

Edit

Then performance

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Community Beginner ,
Jun 17, 2023 Jun 17, 2023

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But then you are using a much less powerful GPU rather than the Nvidia GPU, which is one of the main reasons this tablet has the discrete GPU.

 

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New Here ,
May 30, 2023 May 30, 2023

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Hi, Thank you.

It totally solved my issue and I don't get the error anymore.

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Contributor ,
May 30, 2023 May 30, 2023

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@rohave301720562yxh  Hi. Exactly what did you do that solved the issue for you?

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New Here ,
May 30, 2023 May 30, 2023

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Hi, First open the windows start menu and search for "graphics settings" then follow the instruction in below:

0f67cb28-82ef-4e43-a744-eed5a5775a0c.jpg

2.jpg3.jpg4.jpg

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Contributor ,
Jun 02, 2023 Jun 02, 2023

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@rohave301720562yxhThanks very much! I followed the steps exactly ..but sadly, I still get the alert pop-up. Drat.

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Community Beginner ,
Jun 16, 2023 Jun 16, 2023

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thx a lot! its worked for me! im very happy dude. love you!! you save the dayCapture d'écran 2023-06-16 074723.png

 

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New Here ,
Aug 23, 2023 Aug 23, 2023

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c'est bon pour moi aussi, merci beaucoup pour tes recommandations Par contre je ne vois pas pourquoi ne pas utiliser l'autre carte graphique qui est sensée être plus performante... ???

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New Here ,
Jul 10, 2023 Jul 10, 2023

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I just logged on to say thank you!! This worked for me 😃

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New Here ,
Jul 03, 2023 Jul 03, 2023

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thank you very much! It worked

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New Here ,
Sep 24, 2023 Sep 24, 2023

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This worked 

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New Here ,
Jun 01, 2023 Jun 01, 2023

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Look in the internet if the feature level of your graphic card is 12.0. For example, I have a GeForce GT 750M , and I found this in https://www.techpowerup.com/gpu-specs/geforce-gt-750m.c2224#:~:text=Built%20on%20the%2028%20nm,with%... GeForce GT 750M was a mobile graphics chip by NVIDIA, launched on January 9th, 2013. Built on the 28 nm process, and based on the GK107 graphics processor, in its N14P-GT variant, the chip supports DirectX 12. Even though it supports DirectX 12, the feature level is only 11_0, which can be problematic with newer DirectX 12 titles.

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New Here ,
Jun 01, 2023 Jun 01, 2023

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THANK YOU!

- Jenn
(Pronouns: She / Her)
--------------------------------
Strange Child Productions - Computer Help for Pen & Paper People, Marketing
Help for the Strange & Unusual <>
Valkyrie Apparel - Plus Sized Clothing for Goths, Metal Heads and Gamers
<>

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Contributor ,
Jun 02, 2023 Jun 02, 2023

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@fibraempresarial2016  Thank you for your reply. I searched online for my graphics card specs and found that, like yours, even tho' it supports DirectX 12 (whatever that means), it is only feature level 11.0. I guess this means I have to upgrade to a new graphics card that supports feature level 12.0 ... thanks to Adobe 😞 . Cheers.

 

 

 

Screenshot 2023-06-02 at 08-56-44 NVIDIA GeForce GTX 770 Specs.png

 

 

Screenshot 2023-06-02 at 08-57-12 GeForce GTX 770 Specifications GeForce.png

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New Here ,
Jun 01, 2023 Jun 01, 2023

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Sad truth is Graphics card needs upgrading to one thst is DirectX 12 Ultimate capable.

https://www.pocket-lint.com/what-is-directx/#:~:text=DirectX%2012%20Ultimate%20hardware,the%20new%20....

Try turniing off acceleration as follows and see if you are able to do what you need to do on existing card without problems.

eg in Adobe Photoshop Menu: Edit/Preferences/Performance then uncheck "Use Graphics Processor" then OK

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Contributor ,
Jun 02, 2023 Jun 02, 2023

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@ELLIOT5E16Hi. Unfortunately, your suggestion doesn't work for me; still get the alert pop-up.
FWIW, I've found this (highlighted text); my graphics card specs—

 

Screenshot 2023-06-02 at 08-56-44 NVIDIA GeForce GTX 770 Specs.png

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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I have the same issue. It only started with the last revision of Photoshop. Too many people have this issue. I am running the latest NVdia drivers, reinstalled them 2x, same result. Can Adobe please fix this. If the previous PS version did not generate this error, it is clearly an Adobe issue. Adobe needs to fix their Quality Control. 

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