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I can´t install

New Here ,
May 30, 2023 May 30, 2023

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I want to try the photoshop beta version but it does not appear in the update tabs.

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Desktop-macOS

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Community Expert ,
May 31, 2023 May 31, 2023

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@Carlos30172479ubac 

 

Here are some things that have helped others:

 

First, if you are on an Enterprise account, you need to talk to your IT department to give you access.

Otherwise, see if this thread helps:
https://community.adobe.com/t5/download-install-discussions/beta-apps-are-not-showing-up-in-creative... 
The OP with the same issue solved it this way:
"I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now."


A second thread (in Enterprise) has a different solution provided by an employee:
https://community.adobe.com/t5/enterprise-teams-discussions/adobe-creative-cloud-app-5-7-1-1-not-sho... 
There is a screenshot there as well.


A third idea is to contact Adobe Customer Care and let them assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Please let us know which of these works for you!

Jane

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Community Expert ,
May 31, 2023 May 31, 2023

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Hi @Carlos30172479ubac it wont be in the update tab. Go to your CC Desktop App, Apps tab and look at the lower left for the Beta section. If you do not see a "beta apps" button see @jane-e troubleshooting post.

kevinstohlmeyer_0-1685540548260.png

 

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