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Participant
May 30, 2023
Question

I can´t install

  • May 30, 2023
  • 2 replies
  • 671 views

I want to try the photoshop beta version but it does not appear in the update tabs.

This topic has been closed for replies.

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
May 31, 2023

Hi @Carlos30172479ubac it wont be in the update tab. Go to your CC Desktop App, Apps tab and look at the lower left for the Beta section. If you do not see a "beta apps" button see @jane-e troubleshooting post.

 

jane-e
Community Expert
Community Expert
May 31, 2023

@Carlos30172479ubac 

 

Here are some things that have helped others:

 

First, if you are on an Enterprise account, you need to talk to your IT department to give you access.

Otherwise, see if this thread helps:
https://community.adobe.com/t5/download-install-discussions/beta-apps-are-not-showing-up-in-creative-cloud-on-1-computer-but-do-for-another/td-p/11058160  
The OP with the same issue solved it this way:
"I downloaded and ran a Creative Cloud Uninstaller (straight uninstall wouldn't work) then downloaded and re-installed Creative Cloud. It's shows up now."


A second thread (in Enterprise) has a different solution provided by an employee:
https://community.adobe.com/t5/enterprise-teams-discussions/adobe-creative-cloud-app-5-7-1-1-not-showing-beta-category/m-p/12951167 
There is a screenshot there as well.


A third idea is to contact Adobe Customer Care and let them assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Please let us know which of these works for you!

Jane