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R
Radikale5C7C
Participant
January 1, 2023
해결됨

I can't see the Photoshop (beta) app

  • January 1, 2023
  • 3 답변들
  • 21450 조회

Hi
(and happy new year!) 
I can't find the Photoshop (beta) in my Creative Cloud Desktop.
Under "Categories" I can see it all (... Video, Illustration, UI & UX, 3D & AR and Acrobat & PDF) but no Beta-category.... please see attached.

Is this because I'm living in Denmark? Or do I need to sign up to the beta first?

Kind regards, Jens  

 


 

    최고의 답변: shreyas srinivas

    If you're using MacOS, this is what works :

    Please try these steps.

    1. Sign out from CCDA
    2. Close all the background processes related to Adobe and Creative cloud from Activity Monitor

    3.Please use this path Go > Go to Folder > /Library >Application Support>Adobe>OOBE>>configs
    4. Delete serviceconfig file.
    5. Restart Creative cloud & sign in. 

    Now Check.

    3 답변

    S
    shreyas srinivas답변
    Participant
    May 2, 2024

    If you're using MacOS, this is what works :

    Please try these steps.

    1. Sign out from CCDA
    2. Close all the background processes related to Adobe and Creative cloud from Activity Monitor

    3.Please use this path Go > Go to Folder > /Library >Application Support>Adobe>OOBE>>configs
    4. Delete serviceconfig file.
    5. Restart Creative cloud & sign in. 

    Now Check.

      H
      hendrik_5102
      Participant
      September 15, 2025

      Thank you, works for me! (sep 15, 2025)

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      October 5, 2025

      How to enter this file? Tried copying the address but it does not work or open anything?

       


      quote

      Tried copying the address but it does not work or open anything?

      By @Tero310094832pip

       

      The Library folder is a hidden file. Use the Go command as directed or change your settings to show hidden files.

       

      Jane

      J
      jash33
      Participating Frequently
      September 29, 2023

      same here can't see my specific Photoshop beta

      What should I do?

       

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      January 2, 2023

      Hi @Radikale5C7C thanks for reaching out. Have you been able to see Beta apps before but can't now? What sort of subscription in CC do you have?

       

      Thank you,

      Cory

        R
        Radikale5C7C작성자
        Participant
        January 3, 2023

        Hi Cory - thanks for your answer. 

        I have an "Adobe Enterprise-plan" and within that 3 licences to 
        "Creative Cloud All Apps"

        I don't think I've been able to use beta-apps before - I haven't seen them 😉

        Kind regards, Jens 

        Pete.Green
        Community Manager
        Pete.GreenCommunity Manager
        Community Manager
        January 3, 2023

        Thanks for the account detail Jens. Do you have contact with the admin for your account?

        You may want to check with whoever might be administering the installation packages through the Admin Console to enable the installation of Beta apps.

         

        This is what it would look like from the package creation end -- 

         

         

        More info can be found in the Enable install of beta apps section of Creative Cloud app & services | Customizations. Once that option is enabled, you should be able to install the Photoshop beta!

         

        Regards,

        Pete

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