Neural Filters not working when subject is masked

[michaelh71542189]

Hi I've just downloaded the latest beta version of PS with the background creator in the Neural Filters.  When I select and mask any subject the Neural Filters will not load. It's not greyed out they just wont load. I remove the mask and the filter pane opens as it should.  I have tried this in the current version of PS and again the filters will not open if the subject is masked only if it has no mask.  What gives?

[CShubert]

Hi @michaelh71542189 could you share a video or screenshots of what you are seeing for the team?

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[Michael29871527vgr0]

on windows 11 using background creator, neural group gets created, but on return to main editing window does not show up on main image

layers and group are present but not visible on the main screen image

Turning off background layer visibility, screen shows transparency only,even though neural layer is checked to be visible

original mage was tiff format

also tried jpg format 

also edit image launched from lightroom

all attempts had similar failures 

[michaelh71542189 · Accepted solution]

Thanks for the reply's, so last night I just started changing things. Turns out my file was too large and it was 16bit. By reducing both the size and bit depth I works flawlessly. Not sure why the bit depth was the culprit but it worked.  

[sisco en china]

estamos en abril del año 2024 y llevo tres semanas esperando que funcionen los filtros neuronales , si fuese gratis el programa vale , pero es de pago y me hace falta . Para cuando ?