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Neural FIlters (Photo Restore) frequently crashing

New Here ,
Aug 31, 2022 Aug 31, 2022

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The neural filter 'Photo restore' is nealy useless: crashes 90% of the time with an error message "We have temporarily disabled this filter because of a problem'. What problem? Where can I look it up?

 

Because this filter is painfully slow, I allow it to 'work' and wait patiently (playing with my phone so I don't use the computer and ause further delay or a crash). So I don't notice when exactly the above error pops up, but

- it is guaranteed to happen when you change defaults and try to adjust any setting touching the sliders. If you leave it on Default and keep your fingers crossed, it may sometimes work.

- even with Default settings, it sometimes freezes/crashes straight upon launch.

 

This is only and specifically with the Photo Restore filter; the other neural filters (I've tried a couple) appear to work normally. Overall (ohtside 'Neural') the PS Beta is, well... more or less the PS we know and works.

 

PC: Dell XPS13  with Core i7 and 16GB of RAM; WIn10Pro regularly updated to latest update.

Adobe PS, LR and ACR regularly updated via Creative Cloud.

 

Looking forward to a fix -

Thanks,

V.

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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Sorry for the crashes with Photo restoration @vladomaistora,

 

Can you let us know what the GPU is on your system?

Alternatively, you could provide Photoshop's help > System Info dialog text.

 

As a suggestion, you could try updating your Video Card/GPU installed driver and see if that helps with the crashes.

 

Regards,

Pete

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