Photoshop beta crashes when trying to use a sbsar asset

[LaurentR2D2]

Photoshop beta 23.4.0

Mac OS Monterey 12.4

I make a new document

I launch the Materials plugin

I load my sbsar Substance Painter file (I've just downloaded it today from substance3d.adobe.com). The icon stays grey unlike other files I've loaded.

I try to apply it on my document, and Photoshop crashes.

I use this sbsar file without problem in the latest version of Substance Painter.

[LaurentR2D2]

I've forgotten to mention that I run Photoshop on a Mac Studio Max.

[robinfaury]

Hi LaurentR2D2,

Thanks for reporting this bug. Is it possible to have the name of the sbsar or better a link of it from substance3d.adobe.com? 

Best regards,
Robin Faury

[Mark.Dahm]

@robinfaury , 'stylized_wool.sbsar' : I found this link: https://substance3d.adobe.com/assets/allassets/f0f5f68e44c14c0a3f1490bc87d6937e8ffecf56?format=sbsar...

I was able to use the preset on Mac Intel, 12.4. The preview took a few seconds to draw, but it eventually came in.

[LaurentR2D2]

It  is the sbsar I use

[LaurentR2D2]

I have the same problem with these two other sbsar files :

Japanese Shiny Embroidered Peacock Fabric 

Japanese Shiny Embroidered Cranes Fabric 

[robinfaury]

Hi LaurentR2D2 and Mark.Dahm,

Thanks for the link. I just wanted to check if the sbs file is available along the sbsar one.
We analise the log an files you send and we found that all thus sbsar do not have icon embedded. This result in a thumbnail generation. The sentence: "The preview took a few seconds to draw, but it eventually came in." is expected.
According to the log we may have a packaging issue of the tool for M1 computer. Can you confirm that by applying any default material on a Photoshop document? If you are able to do it that mean the issue may come from the icon.
Can you add an icon to the Substance file? To do so you have this tutorial https://www.youtube.com/watch?v=3-phGvdwkL0&ab_channel=AdobeSubstance3D and you can find the sbs from substance3d.adobe.com stylized_wool 

Thank you for your help and we are sorry for this issue.

Best regards

[LaurentR2D2]

Hello,

I've applied some default materials, as well as Earthenware Wall Tiles which is one of my resources. It works fine.

I've followed the video to generate an icon, and checked with Substance Painter that the icon was well generated.

I've tried to import the material again in Photoshop, but the icon remains grey, and Photoshop crashes when I select it.

I've tried to delete the bad materials, to test a new import, but I've found no way to delete the materials. A single click applies it on the document, right click does nothing, and the trash icon on the bottom right of the window is always inactive. I haven't found where the materials are saved on my hard drive.

[robinfaury]

I agree, the delete button isn't easy to use and we are currently working on it. You can highlight a collection of material by using MAJ+Left click or CTRL+Left click. This manipulation will select a material without apply it and the delete button will be accessible.

[LaurentR2D2]

I've deleted the materials with MAJ+Left click. CTRL+Left click doesn't work on Mac. I've imported a new material with an icon, but the icon remains grey in Photoshop, and when I left click on it to apply it on the document, Photoshop crashes.

https://www.dropbox.com/s/7gis7cu0b68or6d/UXPLogs_2022-06-01_16-17-16_627600.log.zip?dl=0

[robinfaury]

Hi again and sorry for the late response.
We try to reproduce your bug but on our M1 it's ok. I guess the model is different. Is it an issue for you to share the model/characteristics (number of GPUs, memory size) of your M1?
In the meantime can you check if your sbsar and its preview is well copied here:

/Users/$YOUR_NAME$/Library/Application Support/Adobe/UXP/PluginsStorage/PHSPBETA/23/Internal/com.adobe.photoshop-material-filters/PluginData/parametric_assets/custom_parametric_assets/user ?
If not can you try to do it manually (add the sbsar and an image as preview) and restart Photoshop?
Best regards.

[LaurentR2D2]

Hello

Here are some informations on my Mac :

Nom du modèle : Mac Studio

  Identifiant du modèle : Mac13,1

  Puce : Apple M1 Max

  Nombre total de cœurs : 10 (8 performance et 2 efficacité)

  Mémoire : 32 Go

  Version du programme interne du système : 7459.121.3

  Version du chargeur de système d’exploitation : 7459.121.3

Jeu de composants : Apple M1 Max

  Type : Processeur graphique

  Bus : Intégré

  Nombre total de cœurs : 24

  Fournisseur : Apple (0x106b)

  Metal Family : Pris en charge, Metal GPUFamily Apple 7

I've looked in the folder you mention. All the working materials are there as well as the broken ones. The working materials have their preview files, the broken one sizes are 0.

I've tried to delete all the materials from within Photoshop to do a new import. It doesn't work anymore. All I get are empty files, as you can see on the screenshot :

https://www.dropbox.com/s/uuxrfz439gpux68/empty_files.png?dl=0 

I've added manually some materials and their preview files. This way it works.

[LaurentR2D2]

I've just tried to uninstall/reinstall Photoshop; and the problem remains. When I try to import a material, all I get is an empty file in the folder you mention.

https://www.dropbox.com/s/vhltnwkdhnnxulm/UXPLogs_2022-06-03_00-20-35_286480.log.zip?dl=0 

[neeg · Accepted solution]

@LaurentR2D2 , this could also happen if the material isn't completely uploaded. Could you check to see whether the material is loaded? It won't be grey if it's loaded.

[LaurentR2D2]

I don't understand exactly what you mean, but the problem seems to have disapeared today. I've imported without problem several sbsar files into Photoshop. Since you have no problem with your M1 machine, it was perhaps a problem related to my Mac during the copy of the sbsar files between my download folder and the user custom_parametric_assets folder of Photoshop. If I have this problem again, I'll ask in a Mac forum.

[robinfaury]

I'm very happy to see you do not have the issue now. Yesterday I try on a similar computer and I do not reproduce. Thanks for the testing, it's very useful, we are currently adding more check on the file size to avoid future crashes.