Problem since update

[paul31938766gd0q]

Hi all,

Attached is a screenshot of a message i cant clear to use photoshop beta. 

It updated this afternoon but when i tried to open it it gave the message an error occured & it needs to shut.

I left feedback & now i get this message which prevents me from using beta.

Any ideas on how to get rid of the message so i can use beta?

[jane-e]

@paul31938766gd0q 

What happened when you clicked "Click here"?

Jane

[paul31938766gd0q]

Hi Jane. It takes you to a page of possible solutions which I have looked at. Problem is every time I open beta it comes up and I can't do anything

[jane-e]

@paul31938766gd0q 

Can you give us the link to the page "Click here" goes to so we can review it?

Jane

[AxelMatt]

Please try to reset the preferences.

Hold down the following keyboard shortcut and launch Photoshop:

• macOS: command + option + shift
• Windows: ctrl + alt + shift

After Photoshop has opened click "Yes" in the dialog that asks "Delete the Adobe Photoshop Settings file?"

If Photoshop doesn't start correctly you can try to reset the preferences manually.

See here: Preferences in Photoshop (adobe.com)

[kuptan]

Error Report for "Adobe Photoshop" Adobe has found a solution or workaround for the recent error in Adobe Photoshop. Please click the below link for more details.

[paul31938766gd0q]

Hi,

Tried this and the message is still there. Is really starting to frustrate me.

Probably have to wait for the next update and hope it clears