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program crashed while removing mask

Community Beginner ,
Aug 19, 2023 Aug 19, 2023

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I had removed a background from a photo with a flower. This was done, but not very precise. while I was correcting the mask, adding and substracting the program crashed.

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Desktop-macOS

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Hi @Elisabeth van den Berg 

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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New Here ,
Aug 21, 2023 Aug 21, 2023

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I also face issues when I try to remove the website logo from the image.

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New Here ,
Aug 28, 2023 Aug 28, 2023

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I'm trying to make a mask image for one of the posts related to the stumble game but don't know why, but facing a similar issue, tried to reinstall the software but still it doesn't work, Please help. 

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