unexpected error uncaught run time error

[Monte27664791wly4]

when pulled from a google search on a photo, putting it into the photoshop program and this error appears An unexpected error has occurred (Uncaught RunTimeError: table index is out of bounds)

[CShubert]

Thanks for the post @Monte27664791wly4 curious what happens if you quit the browser and restart and try the image again? What browser and version/OS are you using? Have you tried a different browser and does the same error message happen?

Thank you,

Cory

[Monte27664791wly4]

I opened the web (tab) from the creative cloud and the upload area when I
had the creative cloud running. That then opened this photo and
received the following error message window.I than saw your email reply, so
I followed your steps and this happened so
[image: image.png]

And I then am posting to this.
I also am currently working on downloading the computer version atm but
that takes a lot longer than what I had started working on.

[CShubert]

Hi @Monte27664791wly4 thanks for the reply, sorry but your image didn't come through. You could send it directly to me, shubert@adobe.com and I will be happy to share here.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory