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updated Photoshop beta and now it crashes when i launch with my computer

New Here ,
Aug 29, 2023 Aug 29, 2023

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HELP PLEASE..

 

I had the original beta on my computer and was working great. then i noticed the generative fill was causing an error 400 .. i updated it and now it any newer verion crashes upon openning on my computer. the older versions that do not crash do not offer generative fill.

 

here are specs of my computer.

Screen Shot 2023-08-29 at 10.48.31 AM.png

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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Hi @MARK SQUIRES to use GenAi, you must update to Ps beta 25.0 or later, support was removed in the 24.7 beta build to to technology needs due to the amount of images created... so to be clear, GenAI will no longer work in any Ps beta earlier than 25.0.

 

It is possible that in the new version of Ps beta your machine is hitting this issue that others are also facing.
https://community.adobe.com/t5/photoshop-beta-bugs/p-photoshop-beta-25-critical-error/idi-p/14018103

 

We see your system is over 10 years old so let's make sure there are no issues with the GPU:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

 

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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Same issue. I have an old computer that I can't afford to update. Beta was working fine until I updated it. Now it just crashes. (Uninstalled and reinstalled 3x with same result.)

 

Device name      JMeyersA217B

Processor            Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz   3.60 GHz

Installed RAM    16.0 GB

System type       64-bit operating system, x64-based processor

Adapter Type     Intel(R) HD Graphics 4600

Total Available Graphics Memory             2176MB

Dedicated Video Memory            128 MB

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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@JMeyers_KCC we don't see you having a valid Ps subscription based on this email associated with your post. Do you have another Adobe ID with a valid sub to try?  We have seen enterprise and edu accounts that the beta is blocked from:

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative...

 

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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We have an enterprise license. The beta was working fine (GREAT, actually) until today's update....

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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Account is:
Adobe Enterprise Plan

CUNY - Kingsborough

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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@JMeyers_KCC Thanks for the update, your email here is not associated with any Adobe ID, hence why we can't see if you are having issues based on things we know about. 

 

So, the last beta was Adobe Photoshop Version: 25.0.0 20230820.m.2296 c61c3a5 x64 and you are saying that worked fine? Have you tried to clean out your CCD files and do a clean install of the beta?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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New Here ,
Aug 29, 2023 Aug 29, 2023

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Yes cory it seems i am having similar issues to people in that thread. 

 

yes my computer and system are older . my OS system is big sur as you can see. is that why? will the newer beta version run on that? or is that the issue? I had a new graphics card installed. but before the orig version of photoshop beta was working on my computer and the generative fill was really great. now when i launch the recent version this error comes up and when i click on ok it then just crashes.

 

 

additionally .. I did manage to donwload and launch the recent update ap on another (friend's) newer macbook but tbh we tried to do generative fill there and it was really bad and didnt do the simple "remove" or "extend background" prompts that we gave it. it was really bad and just gave us variations of words on a random background. my image was basically replaced. but that is a side note.

the real issue is getting it to work on my desktop comp.Screen Shot 2023-08-29 at 1.22.43 PM.png

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New Here ,
Aug 29, 2023 Aug 29, 2023

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Hello Cory-

I see you are communicating now with Jmeyers.. can we possibly try to solve my issue first? please? i did start the thread afterall. not to be rude and i am sure you can multitask. but if we can try to resolve my issue first or simultaneously that would be great. thank you so much

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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@MARK SQUIRES it is common to respond back and forth as we are investigating customers issues and many times one fix that is found works for all in the thread... just the nature of the process.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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New Here ,
Aug 29, 2023 Aug 29, 2023

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i understand.

so that is the thing.. I cannot launch the beta. it crashes as it opens.. 

do you mean launch regualr photoshop?

 

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New Here ,
Aug 29, 2023 Aug 29, 2023

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here it is from regular photshop which i can open and use. not beta

 

Adobe Photoshop Version: 24.7.0 20230719.r.643 efe3886 x64 Number of Launches: 29 Operating System: Mac OS 11.7.1 System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading Physical processor count: 12 Logical processor count: 24 Processor speed: 2660 MHz Built-in memory: 40960 MB Free memory: 12593 MB Memory available to Photoshop: 37385 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.1.5 SAM SDK Version: 4.1.4 ACP.local Status: - SDK Version: 3.2.0.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.5.3.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Precise Color Management for HDR Display: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Disabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: AMD Radeon HD 7950
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 3,221 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Display: 1 Display Bounds: top=0, left=0, bottom=1440, right=2560 Main Display Display: 2 Display Bounds: top=321, left=2560, bottom=1371, right=4240 Display: 3 Display Bounds: top=161, left=-1920, bottom=1361, right=0 ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=2261942 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 x64

[529 ms]
Start sniffer 2023-08-29 13:51:45
# Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 x64
sniffer -baseTimeMS=2261942 -comment=Photoshop Version: Adobe Photoshop 24.7.0 20230719.r.643 efe3886 x64

{42 ms}
Start platform native
# displays: 3
Display 0
Display: 69503832
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (596.55 335.56)
Pixel size: (0.233028 0.233028)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon HD 7950 index=0)

Display 1
Display: 69507825
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 321) -> (4,240, 1,371)
Dimensions: (1,680 1,050)
Physical size: (431.03 269.394)
Pixel size: (0.256566 0.256566)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon HD 7950 index=0)

Display 2
Display: 1892025858
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, 161) -> (0, 1,361)
Dimensions: (1,920 1,200)
Physical size: (478.118 298.824)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon HD 7950 index=0)

# devices: 1
Device 0
Name: AMD Radeon HD 7950
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 3
69503832
69507825
1892025858
GPU accessible RAM: 3,221 MB
VRAM: 3,221 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{455 ms}

{455 ms}
Start platform OpenGL
# displays: 3
Display 0
Display: 69503832
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (596.55 335.56)
Pixel size: (0.233028 0.233028)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915457 index=0)

Display 1
Display: 69507825
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 321) -> (4,240, 1,371)
Dimensions: (1,680 1,050)
Physical size: (431.03 269.394)
Pixel size: (0.256566 0.256566)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915457 index=0)

Display 2
Display: 1892025858
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (-1,920, 161) -> (0, 1,361)
Dimensions: (1,920 1,200)
Physical size: (478.118 298.824)
Pixel size: (0.24902 0.24902)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915457 index=0)

# devices: 1
Device 0
Name: AMD Radeon HD 7950 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 3
69503832
69507825
1892025858
GPU accessible RAM: 3,072 MB
VRAM: 3,072 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.6.21)
Device version: 2.1 (2.1 ATI-4.6.21)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915457
Display mask: 15
End platform OpenGL
{485 ms}

{485 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: AMD Radeon HD 7950 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 3,221 MB
VRAM: 3,221 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Aug 29 2022 02:56:50))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 171 GB / s
Compute score: 1,484.68
Device name string: AMD Radeon HD 7950 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{526 ms}

Exit code kExitNormal
End sniffer 2023-08-29 13:51:46
[kStatusNormal, kExitNormal]

[529 ms]
Finish RunAllAPIs

[4750 ms]
Start GetSnifferResult

[4750 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96040971481158748878 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Application folder: /Applications/Adobe Photoshop 2023/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 1.82T, 914.2G free Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/ Installed components: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.a8d475349 79.a8d475349 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.0.04ee3a5 ICUConverter.framework ICUConverter 14.0.04ee3a5 AdobeCrashReporter.framework AdobeCrashReporter 12.3.0.202306101359_a08c93e boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 6.0.1 79.27b150cfb6. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5. AIDE.framework AIDE 5.4.0 79.8b163e26 boost_chrono.framework boost_chrono 23.0.0.0 dynamiclink.framework dynamiclink 23.0.0.0 dvaaccelerate.framework dvaaccelerate 23.0.0.0 dvametadataUI.framework dvametadataUI 23.0.0.0 AdobeARE.framework AdobeARE 3.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377 ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5 boost_filesystem.framework boost_filesystem 23.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.27b150cfb6. AdobeXMPFiles.framework AdobeXMPFiles 79.a8d475349 79.a8d475349 AdobeLinguistic.framework 14.5.0.32668ad dvaplayer.framework dvaplayer 23.0.0.0 filterport.framework filterport 27.1.0.170 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 23.0.0.0 AdobeAGM.framework AdobeAGM 7.1.0 79.27b150cfb6. AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 49d0f7fa dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 27.1.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.a8d475349 79.a8d475349 AdobeJP2K.framework AdobeJP2K 4.0.0 79.6dcde51 dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.8567dec. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.27b150cfb6. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 27.1.0.170 SPBasic.framework SPBasic 27.1.0.170 AdobeCoolType.framework AdobeCoolType 8.3.0 79.27b150cfb6. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.52792 79.fb3b9dfa dvaui.framework dvaui 23.0.0.0 MacMemory.framework MacMemory 27.1.0.170 AILib.framework AILib 27.1.0.170 ICUData.framework ICUData 14.0.04ee3a5 dvamarshal.framework dvamarshal 23.0.0.0 aifm.framework aifm 27.1.0.170 Unified Extensibility Platform uxp-7.1.0-11-16f02e5 UPIC 2.6.0 Required plugins: Accented Edges 24.7.0, © 1991-2023 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.7 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.7.0, © 2003-2023 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.7 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.plugin” Glass 24.7.0, © 1991-2023 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.7 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.7.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.7.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.7.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 24.7 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.7.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.7, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.plugin” Torn Edges 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.7.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.7.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: ApplyImageDataFilter NO VERSION - from the file “/Applications/Topaz Gigapixel AI.app/Contents/Resources/PS_Plugins/GigapixelAIApply.plugin/” GatherImageDataFilter NO VERSION - from the file “/Applications/Topaz Gigapixel AI.app/Contents/Resources/PS_Plugins/GigapixelAIGather.plugin/” Topaz Gigapixel AI NO VERSION - from the file “/Applications/Topaz Gigapixel AI.app/Contents/Resources/PS_Plugins/GigapixelAIAutomation.plugin/” Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.7.0.42 - from the file "Required Folder" CDO: 1.141.0
CmdN: 1.18.8
CDP: 1.165.0
Projects: 1.7.0 Loaded at: 350 ms - launch time impact: 381 ms ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 72873 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 365 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 367 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder" Loaded at: 4299 ms - launch time impact: 27 ms CC Libraries Panel (Prepared) 3.24.22.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/" CAPTURE: 2.0.41 STOCK: 4.0.2 Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder" Loaded at: 72874 ms - launch time impact: 5 ms Photoshop Adjustments Panel (Loaded) 1.29.13.0 - from the file "Required Folder" Loaded at: 72875 ms - launch time impact: 1 ms Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder" Loaded at: 72876 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 4.2.1.0 - from the file "Required Folder" Loaded at: 72877 ms - launch time impact: 1 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 4301 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 4302 ms - launch time impact: 0 ms Discover Panel (Loaded) 2306.76.0.24 - from the file "Required Folder" Loaded at: 72879 ms - launch time impact: 0 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 0 ms - entries: 40 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/manager.html” Installed TWAIN devices: NONE

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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Thank you @MARK SQUIRES while that is not Ps beta, it does give us a view into the overall system which can help to figure out some issues.

 

Try fully deleting your Ps beta and clean out all CCD file with this tool, then reinstall Ps beta:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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New Here ,
Aug 29, 2023 Aug 29, 2023

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i used the cleaner and erased all my adobe apps. now i am installing them again and it seems like its asking me to buy them. but i have an account.. i am so confused as to why its asking me to buy a plan again?

 

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New Here ,
Aug 29, 2023 Aug 29, 2023

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Screen Shot 2023-08-29 at 2.37.55 PM.png

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New Here ,
Aug 29, 2023 Aug 29, 2023

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Screen Shot 2023-08-29 at 2.39.51 PM.png

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New Here ,
Aug 29, 2023 Aug 29, 2023

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it says i have a photography plan but now it also says photoshop is not in my plan? what is going on here?

 

also under photoshop beta it says (try or buy) 

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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It appears as if you are logged into CCD correctly. We don't see where you are saying to buy Ps beta?

Are you able to open any Adobe applications? Can you open Ps release?

 

 

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New Here ,
Aug 29, 2023 Aug 29, 2023

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ok so i ran the cleaner and wiped all my adobe apps and then signed in with correct email . and downloaded the release 2023 and beta. release works. beta does not

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New Here ,
Aug 29, 2023 Aug 29, 2023

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Screen Shot 2023-08-29 at 2.52.21 PM.pngScreen Shot 2023-08-29 at 2.52.42 PM.png

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New Here ,
Aug 29, 2023 Aug 29, 2023

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beta launches for a second and then just crashes

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New Here ,
Aug 29, 2023 Aug 29, 2023

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would be great to get this fixed and running as i had intended to work with the beta today. any other thoughts?

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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@MARK SQUIRES 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

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