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CShubert
Community Manager
Community Manager
August 4, 2023
Answered

Upgrade your copy of Photoshop (beta) to version 25 or higher.

  • August 4, 2023
  • 64 replies
  • 76572 views

 

Don't lose access to Generative AI features in Photoshop! Upgrade your copy of Photoshop (beta) to version 25 or higher.

On August 14th at 11am Pacific time versions of the Photoshop (beta) application older than version 25 will lose access to the Generative AI features. Users will experience an error stating - "The service is not responding. Please check your internet and try again." when trying to use the generate capability. Simply get a new build (version 25 and higher) using the Creative Cloud Desktop application to regain access to this feature.

Follow the link provided for complete instructions on how to update your version of Photoshop (beta).

https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html 

 

Correct answer Kevin Stohlmeyer

@Ed Hart no - you uninstall that beta then install the latest beta update. Betas have a ton of iterative/manditory updates before a GA release.

64 replies

Inspiring
August 17, 2023

I have updated Lightroom classic, Photoshop, and Photoshop beta as of today. Lightroom classic to Photoshop beta works fine. However, it is impossible for me to open any files ( I tried raw and tiff) into Photoshop. Lightroom, classic defaults to beta when opening files, and there's no way to change that to "normal" Photoshop. In order to attempt to open in Photoshop I must first make sure that PS is already open. Then I tell LRC to open in Photoshop. Photoshop window then opens, but the file never comes up, never opens. I can do a screen video of this behavior if necessary. But I assure you it's not working and I am fully up-to-date.

CShubert
Community Manager
CShubertCommunity ManagerAuthor
Community Manager
August 17, 2023

Hi @shayb68441784 thank you for the excellent video showing exactly what is happening... the team knows of this bug on Windows and Ps and the workaround is to create an additional editor in LrC for Ps production, 24.7 instead of your Aurora that you have now.

 

https://community.adobe.com/t5/lightroom-classic-bugs/p-edit-in-photoshop-sends-it-to-the-photoshop-beta-not-2023-no-option-to-choose/idi-p/13776641

 

 

 

 

Inspiring
August 17, 2023

Thanks, I tried that. But...that kills the ability to "Open as Layers in Photoshop" which is necessary for my workflow as a professional. So, I uninstalled Beta and that did not help in any way. Then I rolled back Lightroom Classic to previous version 12.4, but still no Photoshop options working for external editing. Then I rolled back PS to previous version 24.6.0 which then reconnected with LrC and I am now back up and running.

Mohit Goyal
Community Manager
Community Manager
August 17, 2023

Hi all,

 

We're happy to announce the release of Lightroom Classic 12.5. This update includes the fix for Lightroom and Photoshop interop issues, and you should be able to send your images from Lightroom Classic 12.5 to Photoshop Beta 25.0 without any problem.

 

Here's the list of all fixed issues in this update: Fixed issues

 

Let us know if the update resolves the problem for those affected, and share your feedback with us.

 

Thanks,

Mohit

 

Known Participant
August 17, 2023

Is 12.5 out? It's not in myaccount.

Bonne Belle
Participant
August 17, 2023

I don't want the newest build because it won't let me put a background on my tasteful artistic nudes. I was using an older version of Beta and it worked fine until now. I want to be able to use it on my images. This is a big problem, as it it my livelihood.

Thanks

Participant
August 17, 2023

Die Photoshop Beta Version lässt sich in der Creative Cloud nicht updaten. Die Generative Fill funktion funktioniert daher nicht mehr.

AxelMatt
Community Expert
Community Expert
August 17, 2023

Please try to reset the CC desktop app. Make sure it's in the foreground and then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that fails, sign out and then back in to your CC desktop application using the same Adobe ID used to verify your subscription at your  Adobe Account:

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Known Participant
August 16, 2023

Well done, Adobe. They break Lightroom classic by making it next to impossible to export to/use PS as an external editor, then insist we update to it. Either way you don't get generative fill, so why bother!

Participating Frequently
August 16, 2023

Just fyi...I put this in a reply to someone else but in case it was overlooked.  LrC and Beta 25 are working together - files open into PS from LR and GF works, but only with PSD files.  Raw and DNG files do not want to open in PS from LR for some reason.  You will probably need to go back that the previous version of LrC if you want that to happen.  I haven't tested Tiff files, but my Raws and DNGs will not open in PS from LR.

Participant
August 16, 2023

Yeah, this isn't ready for prime time... The AI fill keeps annoyingly shoving itself to the center of the photo your working on.... the generated fill is often  wrong.... the warning popups about community standards violations are troubleing.... (you're now wanting to police our thougth and speech??? Seriously?   And when did "ancient" become a bad word??_)     If you have the Beta version, you lose the standard content aware fill.  For some reason that option is no longer valid even when the "help" points you to that spot in the pulldowns.   Now Bridge opens things in BETA without giving you the option of the true Photoshop program?!! that's truly annoying.  So if you use bridge and raw editor, you can only use the BETA version of PS?

 

Might wanna take some more time and get this right before release.

Inspiring
August 18, 2023

I can only help with that "annoyingly shoving itself to the center of the photo you're working on".

Grab that AI Generative fill mini toolbar by the solid white vertical line on the left side of it and pin it to the top of your screen or on the top toolbar. Select the three dots and select "pin bar position" from the drop-down menu. We're all waiting for them to work out the other bugs. Try to install 25.0 to see if some of them were fixed for you.  

 

Inspiring
August 16, 2023

That would be fine if 25.0 was working properly.  Now, you can't use the earlier ones either.  Thanks, Adobe! The last time that there was a brush tool for select and mask that worked was with 24.6. Until 2 days ago, I was happily using that version because it worked. Then that one stopped working. After 2 1/2 hours with support yesterday and 2 uninstall and reinstalls, it was determined that 24.7 worked best.  Now, that won't work for generative fill. So, right now, you have a great version with 24.6 and we can't use it.

 

August 16, 2023

@LindaCinMaine  Roll back Lightroom classic to 12.2.1 and keep photoshop beta 25.0 it will work with gen full opening up from Lightroom!

Inspiring
August 16, 2023

Thank you!!!  That works great, except they still haven't fixed the loss of the brush tool for select and mask. But, at least I can work now.  I appreciate you!!!

Participating Frequently
August 16, 2023

Same Lightroom problem as everyone else here. Very adobe to make an incredible feature only to break everyones workflows in the next release...

Inspiring
August 16, 2023

It is a public beta with a feature that is being touted all over the place.  Adobe broke a fundamental functionality of their product (connectivity to Lightroom), which implies poor internal testing, before releasing said public beta update.  That's just bad software practice.  And now they are forcing us to use the updated public beta with this failure if we want to use the touted new feature even though they have known about the fundamental failure for weeks before making that decision.  That's just a disgregard for their customers, of which I have been one for years.  Having been in software development for 30+ years, I can tell you that our customers would have complained and demanded a fix to this backslide in functionality ASAP if we had done this kind of thing, even with a beta.

 

So the "It's just a beta" argument is not very persuasive to me.