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targa88
Participating Frequently
June 15, 2022
Question

Won't load to MBA M1

  • June 15, 2022
  • 8 replies
  • 660 views

Currently trying to add a new file to the beta.

Signed in to my adobe account.

Using the prescribed link for the beta: https://creativecloud.adobe.com/cc/photoshop

Chrome: Version 102.0.5005.115 (Official Build) (arm64)

MacOS 12.3

Error window message: Browser not supported

This topic has been closed for replies.

8 replies

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
June 16, 2022

Update @targa88, 

the cause of the dialog is that customers are either in incognito mode, or, we believe the problem is that Chrome is not able to allocate enough disk space to our app. We require 2GB of free disk space.

 

The team is working on an update now and we will update once it is ready.

 

Thank you,

O
OxfordMaker
Participant
August 31, 2022

The same them happens to me. I am on an M1 imac

 

Pete.Green
Community Manager
Pete.GreenCommunity Manager
September 1, 2022

Sorry about that @OxfordMaker,

 

Can you provide the same details Cory requests over in this previous post? https://community.adobe.com/t5/photoshop-beta-discussions/won-t-load-to-mba-m1/m-p/13008231#M288

 

Regards,

PG

 

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
June 16, 2022

Thank you @targa88, you are correct, that was for desktop... my mistake.

 

The team is activly looking into this. Hope to have an update for you soon.

 

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
June 16, 2022

@targa88 , would it be possible for you to share your system info, it may be that you don't have enough storage quota.

Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

T
targa88Author
Participating Frequently
June 16, 2022

Cory

Sorry but I don't see "help" anywhere in the Photoshop link/page

MBA storage is 142GB available. Memory 8GB

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
June 16, 2022

Thank you @targa88, the team is still trying to figure out why you are having this issue.

Curious what happens if you try this link, are you able to open/edit files?

 

Thank you,

T
targa88Author
Participating Frequently
June 16, 2022

It prompts me to open a file - but then goes to a screen which is blank.

Nothing happens other than the spinning wheel on the right

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
June 15, 2022

Hi @targa88, last requst for info, we promise!!! 

 

Request from engineering using the following DevTools Console strings:

  1. Bring up DevTools (f12)
  2. Head to the Console tab and type:
    • "window.navigator.userAgent" then press Enter
      • Return this result here to the thread

 

The results might look something like: 

 

Thank you,

T
targa88Author
Participating Frequently
June 15, 2022

Cory,

Now that is way past my paygrade!!

Cheers

Colin

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    June 15, 2022

    Hi @targa88, would it be possible for you to grab the console info from Chrome.  Here are the steps, just copy and paste here as before.  Thank you again in advance, this will really help the team sort this issue out.

     

    Google Chrome
    Chrome puts any errors you might experience in the Developer Tools log, you can save this log and share it.

    Here’s how:
    1. Open the top-right Chrome menu, in More Tools find and select Developer Tools.
    2. In the Developer Tools that show on the right, click the Console tab at the top.
    3. Right-click within the Console panel and choose Save As...
    4. Save the .log file on your computer and please share with us!
    T
    targa88Author
    Participating Frequently
    June 15, 2022

    Here you go ( way beyond my paygrade) = not sure what exactly I am sharing..

     

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    June 15, 2022

    Hi @targa88, thank you for the screenshot. Curious, are you able to open Ps on web without adding a file? Can you click the link above and get to the dashboard?  We want to see where you are in the process when you see this error.

     

    Thank you,

    T
    targa88Author
    Participating Frequently
    June 15, 2022

    Using the link provided this is where I start...

     

     

     

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      June 15, 2022

      Hi @targa88, sorry to hear this. Tested here and it is working as expected.  Could you share any more info on what you are seeing, a screenshot of the error, any new OS updates or changes to your system. When was the last time Ps on web worked as it should?

       

      Thank you,

      T
      targa88Author
      Participating Frequently
      June 15, 2022

      I just started to use the web version. First time trying to insert a file.

      Error message from Chrome browser

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