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App cannot be verified and give an error, first 12015 and then 102

Community Beginner ,
Jul 22, 2024 Jul 22, 2024

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Photoshop and other applications from my plan cannot find an internet connection. They cannot be verified and give an error, first 12015 and then 102. After that, the application closes. The Internet is available, the subscription is paid. I have a windows 11 64x

 

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Bug Unresolved
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9 Comments
Community Expert ,
Jul 22, 2024 Jul 22, 2024

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@Янн32783576eo4h Check your Windows Defender/Firewall settings to make sure Adobe is listed and allowed.

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Community Beginner ,
Jul 22, 2024 Jul 22, 2024

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I don't use antivirus or firewalls. 

quote

Photoshop and other applications from my plan cannot find an internet connection. They cannot be verified and give an error, first 12015 and then 102. After that, the application closes. The Internet is available, the subscription is paid. I have a windows 11 64x

 

image.pngimage.png


By @Янн32783576eo4h

 

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Community Beginner ,
Jul 22, 2024 Jul 22, 2024

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Windows Defender is always disabled. I also don't have access to the adobe servers. I can't reinstall the creative cloud. Error 205

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Community Beginner ,
Jul 22, 2024 Jul 22, 2024

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Sorry, error 206

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Community Expert ,
Jul 23, 2024 Jul 23, 2024

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All of the errors you are indicating are server dropped connection errors. There is nothing wrong on the Adobe server side as noted at status.adobe.com - so we're left troubleshooting your internet connection. What country are you located in? Are you using a VPN?

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Community Beginner ,
Jul 23, 2024 Jul 23, 2024

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I have found a solution. For some reason, data about the adobe verification server was entered in the host file. I deleted them and everything worked.

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Community Expert ,
Jul 24, 2024 Jul 24, 2024

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How are you installing the software? Editing a host file is not authentic.

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New Here ,
Sep 26, 2024 Sep 26, 2024

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hey, can you do a tutorial? i am facing the exactly same problem, although i have no clue how you solved it

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New Here ,
Nov 03, 2024 Nov 03, 2024

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HOW DID YOY FIX IT? Pls explain with more ifo? id really appreciate it

 

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