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Camera RAW freezes PC after a while

New Here ,
Sep 13, 2024 Sep 13, 2024

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As the title says, after a while of using Camera RAW my entire notebook freezes to the point that even the sound remains in an infinite loop of a few thousandths of a second.

 

When this happens I can't fix it in any way other than holding down the power button on my notebook, thus losing all the editing I've done.

 

This problem appears faster when I am using auto-detect masks (subject, sky, background, objects)

I'm writing this after opening a photo and doing only two automatic masks, first I selected a luminance range and then I wanted to automatically select the subject and this happened

I had just opened Photoshop and didn't open anything other than that one image I was working on.

 

My notebook is an Asus X542ur, it has an Intel i5 7200u, an Nvidia GeForce 930mx, 20gb of ram, 1TB SSD, and Windows 10 Enterprise

 

I've already tried reinstalling, changing settings, switching to older versions of Camera RAW and Photoshop, etc etc

Bug Unresolved
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Windows

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1 Comment
Community Expert ,
Sep 14, 2024 Sep 14, 2024

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@Santiago37031026r2xf Photoshop requires a GPU with a feature level of 12.0 and above, your GPU only has a feature level of 11.0

https://helpx.adobe.com/ie/photoshop/system-requirements.html

2024-09-14 10_15_05-NVIDIA GeForce 930MX Specs _ TechPowerUp GPU Database — Mozilla Firefox.png

You could try resetting the ACR preferences to see if it helps

2024-09-14 10_18_24-Manage Adobe Camera Raw settings — Mozilla Firefox.png

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