Cannot open photo after installing 24.3

Dear Community,

Yesterday I updated PhotoShop to 24.3 and now I cannot open photos anymore. When I open a file then it's just endlessly flashing black.

Any idea how to solve this problem except re-installing? Seems to be a bug in this version.

Thank you for your help.

Greetings, Fritz

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Ged_TraynorCorrect answer

Community Expert

@Fritz29063655ndp7 enable this option in preferences and restart Photoshop

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Participant

Oh, sorry. I didn't read it well. Now it works, thank you sooo much. You are my hero! Have a great weekend.

Best greetings, Fritz

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Community Expert

@Fritz29063655ndp7 you need to enable it and don't forgot to restart Photoshop

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Participant

Thank you for your quick support, but "Deactivate Native Canvas" was deactivated already. 😕😕

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Correct answer

Community Expert

@Fritz29063655ndp7 enable this option in preferences and restart Photoshop

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