P: PS 2025 Could Not Complete Request because LoadDeepFontCache in GetDeepFontCache Failed

[gaston_527]

Hola! tengo el mismo problema, borrando las carpetas FontFeatureCache y  CT Font Cache el problema parece solucionarse. Pero una vez que se vuelve a abrir el problema regresa. Alguien ha podido solucionarlo definitivamente?

[Marcus5FAD]

Getting this error when trying to load up font list

Have uninstalled all installed fonts

Ran Photoshop font test script

Cleared PS font cache and Windows font cache

Help please!

[J453]

If you go to Type > Font Preview > and set to "None" and relaunch Photoshop, does the error go away?

[Marcus5FAD]

Hi Jeffrey,

Thanks for your response - unfortunately that did not work.

Other fixes I have tried, deleting CT font cache, deleted temp files (including recycle bin)

Disabled adobe fonts

Fresh Photoshop install

I can't seem to fix this issue or at least find a workaround

[Marcus5FAD]

Anyone???

[J453]

Two things to try:

Let's make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

The second thing to try is: Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

[Marcus5FAD]

Thanks for the response,

Resetting preferences has worked over the last day or two - not 100% everytime but it seems to be the best way of getting around the issue. Obviously, its not ideal so could you take a look at my settings folder perhaps? How would I go about sending this over to you?

[J453]

Use CC files or dropbox to share a download link.

[Marcus5FAD]

https://www.dropbox.com/scl/fo/k2xfvhlm1tne7nf8i31p7/h?dl=0&rlkey=0v7e4umtchoaou4shuqt09g6e

[VinodBalakrishnan]

@Marcus5FAD 
Can you follow these steps to clear deep font cache too?

Delete all Photoshop font cache files

The Photoshop font cache contains the enumerated list of fonts and font features installed to the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.

MACOS

• Quit Photoshop and the Creative Cloud desktop app

• Navigate to: /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop
  For help navigating to this hidden user folder, see Can't see user library files in macOS.

• Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

WINDOWS

• Exit Photoshop and the Creative Cloud desktop app

• Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
• Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

[Aqsa Kiran5E60]

I am continuosly getting this error message when i try to add text and change the font from whatever photoshop has decided to use as defualt. I have tried clearing both my windows and photoshop font caches but it does not seem to work. I'm using photoshop 2022 if that is of any help. 

[Kevin Stohlmeyer]

Follow the steps outlined in this post:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-font-issue-could-not-comple...

Reset your Photoshop preferences first (Go to Photoshop preferences/General and click "Reset preferences on quit" and relaunch).

If that does not work, clear your PS Font caches.

MACOS

• Quit Photoshop and the Creative Cloud desktop app

• Navigate to: /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop
  For help navigating to this hidden user folder, see Can't see user library files in macOS.

• Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

WINDOWS

• Exit Photoshop and the Creative Cloud desktop app

• Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
• Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

[Ever25756125j8ek]

Hola, al tratar de seleccionar otra tipografia se produce un error y salta un aviso con el siguiente mensaje "No se ha podido cumplir because loaddeepfontcache in getdeepfontcache failed". ¿Alguien sabe como solucionarlo?... Intente eliminando la cache de la fuentes pero no se soluciono... Muchas Gracias

[Myra Ferguson]

You might try the recommendations from this thread:

• Photoshop Font Issue [Could not complete your request because loaddeepfont cache in getdeepfontcache

[Walms95]

Hey, so I have had this error on my fonts all the time recently it says " Could not complete your request because the LoadDeepfontcache in GetDeepfontcache failed. Now i have been in contact with Adobe about this before! I have tried re installing photoshop going back to older ones, my photoshop is up to date and i use WINDOWS 11, I have cleared the font cache and the fonts with .dat files. When I reset preferences it works till I then close photoshop and re open then it doesn't work again. I need proper fix and help rather than the same stuff I have been told which is all basics such as re installing or resetting preferences I used this everyday for my job and it's becoming a nightmare.

I do have some Adobe fonts installed what auto sync and some i installed myself not sure if i have one faulty font but like I said it does work when i reset prefences briefly till i reset my pc.

Any help would be great!

Thanks 

[CShubert]

Hi @Walms95 sorry to hear this.  We don't want to insult what you have gone through, so we want to make sure from you contact with support AND the other steps you say you have done. is there anything on this list you have NOT tried?
https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Instead of resetting prefs, have you manually restored?

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

[Walms95]

I have tried resetting the system prefences manual method also before it does fix it for the time being soon as my pc turn off and back on the next day the error re appears

here is the system info thanks

Adobe Photoshop Version: 23.5.1 20220907.r.724 5600b96 x64
Number of Launches: 5
Operating System: Windows 10 64-bit
Version: 10 6.2.9200.978
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3793 MHz
Built-in memory: 32656 MB
Free memory: 26316 MB
Memory available to Photoshop: 25101 MB
Memory used by Photoshop: 88 %
Crash Handler: Adobe
DCX Version: 6.7.1
SAM SDK Version: 2.0.0-main.1351
ACP.local Status:
- SDK Version: 2.7.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.66.28
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3060
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 12,731 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=-2560, bottom=1440, right=0
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=4441070 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

[591 ms]
Start sniffer 2022-09-20 09:04:41
# Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=4441070 -comment=Photoshop Version: Adobe Photoshop 23.5.1 20220907.r.724 5600b96 x64

{103 ms}
Start platform native
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Display 0
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Main: TRUE
Built in: FALSE
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Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 index=0 preferred=1)

Display 1
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Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060 index=0 preferred=1)

# devices: 1
Device 0
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Power Envelope: UNKNOWN
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# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 12,731 MB
VRAM: 12,731 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,121 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2022-02-10 000000.000000-000
Driver age: 7 months
Driver version: 30.0.15.1179
Supports UMA: UNSUPPORTED
D3D-ID: 9475
End platform native
{300 ms}

{300 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,048, 1,152)
Dimensions: (2,048 1,152)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
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Bounds: (-2,048, 0) -> (0, 1,152)
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Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3060/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
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Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
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GPU accessible RAM: 12,731 MB
VRAM: 12,731 MB
Dedicated System RAM: 0 MB
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API version: 2.1 (2.1.2 NVIDIA 511.79)
Device version: 2.1 (2.1.2 NVIDIA 511.79)
Vendor name: NVIDIA
Driver date: 2022-02-10 000000.000000-000
Driver age: 7 months
Driver version: 30.0.15.1179
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
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{379 ms}

{379 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3060
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 12,884 MB
VRAM: 12,884 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 296 GB / s
Compute score: 6,005
Device name string: NVIDIA GeForce RTX 3060
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{522 ms}

Exit code kExitNormal
End sniffer 2022-09-20 09:04:41
[kStatusNormal, kExitNormal]

[591 ms]
Finish RunAllAPIs

[7435 ms]
Start GetSnifferResult

[7435 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070870626068031125
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\Walms\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 931.5G, 549.5G free
C:\, 231.8G, 67.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
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AdobeLinguistic.dll Adobe Linguisitc Library 353c9a5
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AdobePDFSettings.dll Adobe PDFSettings 1.07
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aifm.dll AIFM 1.0 23.68434
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dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
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ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.3 (r0x0ee262de)
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Unified Extensibility Platform uxp-6.2.1-1-cbb9a02
UPIC 2.4.1

Required plugins:

Accented Edges 23.5 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.5 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.5 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter 17.0 - from the file “GigapixelAIApply_x64.8bf”
Average 23.5 - from the file “Average.8bf”
Bas Relief 23.5 - from the file “Filter Gallery.8bf”
BMP 23.5 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.5 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.5 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.5 - from the file “Filter Gallery.8bf”
Charcoal 23.5 - from the file “Filter Gallery.8bf”
Chrome 23.5 - from the file “Filter Gallery.8bf”
Cineon 23.5 - from the file “Cineon.8bi”
Clouds 23.5 - from the file “Clouds.8bf”
Color Halftone 23.5 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.5 - from the file “Filter Gallery.8bf”
Conté Crayon 23.5 - from the file “Filter Gallery.8bf”
Craquelure 23.5 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.5 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.5 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.5 - from the file “Filter Gallery.8bf”
Crystallize 23.5 - from the file “Standard MultiPlugin.8bf”
Cutout 23.5 - from the file “Filter Gallery.8bf”
Dark Strokes 23.5 - from the file “Filter Gallery.8bf”
De-Interlace 23.5 - from the file “Standard MultiPlugin.8bf”
Dicom 23.5 - from the file “Dicom.8bi”
Difference Clouds 23.5 - from the file “Clouds.8bf”
Diffuse Glow 23.5 - from the file “Filter Gallery.8bf”
Displace 23.5 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.5 - from the file “Filter Gallery.8bf”
Entropy 23.5 - from the file “statistics.8ba”
Export Color Lookup Tables 23.5 - from the file “Export3DLUT.8be”
Extrude 23.5 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.5 - from the file “FastCore.8bx”
Fibers 23.5 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.5 - from the file “Filter Gallery.8bf”
Filter Gallery 23.5 - from the file “Filter Gallery.8bf”
Fresco 23.5 - from the file “Filter Gallery.8bf”
GatherImageDataFilter 17.0 - from the file “GigapixelAIGather_x64.8bf”
Glass 23.5 - from the file “Filter Gallery.8bf”
Glowing Edges 23.5 - from the file “Filter Gallery.8bf”
Grain 23.5 - from the file “Filter Gallery.8bf”
Graphic Pen 23.5 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.5 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.5 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.5 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.5 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.5 - from the file “Standard MultiPlugin.8bf”
IGES 23.5 - from the file “U3D.8bi”
Ink Outlines 23.5 - from the file “Filter Gallery.8bf”
JPEG 2000 23.5 - from the file “JPEG2000.8bi”
Kurtosis 23.5 - from the file “statistics.8ba”
Lens Blur 23.5 - from the file “Lens Blur.8bf”
Lens Correction 23.5 - from the file “Lens Correction.8bf”
Lens Flare 23.5 - from the file “Standard MultiPlugin.8bf”
Liquify 23.5 - from the file “Liquify.8bf”
Matlab Operation 23.5 - from the file “ChannelPort.8bf”
Maximum 23.5 - from the file “statistics.8ba”
Mean 23.5 - from the file “statistics.8ba”
Measurement Core 23.5 - from the file “MeasurementCore.8me”
Median 23.5 - from the file “statistics.8ba”
Mezzotint 23.5 - from the file “Standard MultiPlugin.8bf”
Minimum 23.5 - from the file “statistics.8ba”
MMXCore Routines 23.5 - from the file “MMXCore.8bx”
Mosaic Tiles 23.5 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.5 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.5 - from the file “Filter Gallery.8bf”
Note Paper 23.5 - from the file “Filter Gallery.8bf”
NTSC Colors 23.5 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.5 - from the file “Filter Gallery.8bf”
OpenEXR 23.5 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.5 - from the file “Filter Gallery.8bf”
Palette Knife 23.5 - from the file “Filter Gallery.8bf”
Patchwork 23.5 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.5 - from the file “Standard MultiPlugin.8bf”
PCX 23.5 - from the file “PCX.8bi”
Photocopy 23.5 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.5 - from the file “ChannelPort.8bf”
Pinch 23.5 - from the file “Standard MultiPlugin.8bf”
Pixar 23.5 - from the file “Pixar.8bi”
Plaster 23.5 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.5 - from the file “Filter Gallery.8bf”
Pointillize 23.5 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.5 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.5 - from the file “PBM.8bi”
Poster Edges 23.5 - from the file “Filter Gallery.8bf”
PRC 23.5 - from the file “U3D.8bi”
Radial Blur 23.5 - from the file “Standard MultiPlugin.8bf”
Radiance 23.5 - from the file “Radiance.8bi”
Range 23.5 - from the file “statistics.8ba”
Render Color Lookup Grid 23.5 - from the file “Export3DLUT.8be”
Reticulation 23.5 - from the file “Filter Gallery.8bf”
Ripple 23.5 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.5 - from the file “Filter Gallery.8bf”
Save for Web 23.5 - from the file “Save for Web.8be”
ScriptingSupport 23.5 - from the file “ScriptingSupport.8li”
Shear 23.5 - from the file “Standard MultiPlugin.8bf”
Skewness 23.5 - from the file “statistics.8ba”
Smart Blur 23.5 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.5 - from the file “Filter Gallery.8bf”
Solarize 23.5 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 23.5 - from the file “Filter Gallery.8bf”
Spherize 23.5 - from the file “Standard MultiPlugin.8bf”
Sponge 23.5 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.5 - from the file “Filter Gallery.8bf”
Stained Glass 23.5 - from the file “Filter Gallery.8bf”
Stamp 23.5 - from the file “Filter Gallery.8bf”
Standard Deviation 23.5 - from the file “statistics.8ba”
Substance Filter NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 23.5 - from the file “Filter Gallery.8bf”
Summation 23.5 - from the file “statistics.8ba”
Targa 23.5 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.5 - from the file “Filter Gallery.8bf”
Tiles 23.5 - from the file “Standard MultiPlugin.8bf”
Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64.8bf”
Topaz Clarity 10.0 - from the file “tlclarityps_x64.8bf”
Topaz Clean 3 10.0 - from the file “tlclean3ps_x64.8bf”
Topaz Gigapixel AI 17.0 - from the file “GigapixelAIAutomation_x64.8li”
Torn Edges 23.5 - from the file “Filter Gallery.8bf”
Twirl 23.5 - from the file “Standard MultiPlugin.8bf”
U3D 23.5 - from the file “U3D.8bi”
Underpainting 23.5 - from the file “Filter Gallery.8bf”
Vanishing Point 23.5 - from the file “VanishingPoint.8bf”
Variance 23.5 - from the file “statistics.8ba”
Water Paper 23.5 - from the file “Filter Gallery.8bf”
Watercolor 23.5 - from the file “Filter Gallery.8bf”
Wave 23.5 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.5 - from the file “WIASupport.8li”
Wind 23.5 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.5 - from the file “WBMP.8bi”
ZigZag 23.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.12.1.4 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.12.1\"
CDO: 1.125.1
CmdN: 1.13.2
CDP: 1.149.0
Projects: 1.4.5
Loaded at: 217 ms - launch time impact: 42 ms
Content Credentials (Loaded) 0.31.6.0 - from the file "Required Folder"
Loaded at: 10743 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 3.0.3.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 23.6.0.0 - from the file "Required Folder"
Loaded at: 10745 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 23.12.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 222 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.3.0 - from the file "Required Folder"
Loaded at: 224 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.21.13.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Photoshop UXP Export-As (Prepared) 5.8.13.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.7.5.0 - from the file "Required Folder"
Loaded at: 10746 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 10103 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 10106 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.9.0.29 - from the file "Required Folder"
Loaded at: 10749 ms - launch time impact: 78 ms
Neural Filters (Registered) 1.13.3.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
BLKMARKET Connect 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\co.blkmarket.connect\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_21_13\manager.html”

Installed TWAIN devices: NONE

[CShubert]

A couple things we see in your sysinfo: You should set your RAM for Ps to no more than 70% as a rule and your gpu driver is 7 months old, it would be a good idea to update this if there is one.

Will see if the team has any other suggestions for this font issue showing up after resetting prefs.

Thank you,

[Walms95]

Hey, thanks for getting back to me I have updated and change back to 70% but hasn't changed anything, I noticed somthing may be nothing to do with it but I had a photoshop 2021 folder with nothing it in but CT font cache which i deleted then loaded up Photoshop 2022 ( updated ) which i use then the ct font cache folder was re created in a adobe 2021 folder so I'm not sure what is going on here might be this may not be i don't know but the folder keeps re appearing even though i don't have 2021 anymore

[CShubert]

Thank you for the update @Walms95, the team has asked you to:

Quit Ps then delete the folder \Users\USER_NAME\AppData\Roaming\Adobe\Adobe Photoshop 2022\FontFeatureCache\DeepFont. It should fix the problem.  Make sure you quit Ps first, then delete the folder.

Thank you,

[Walms95]

Hey thanks for the response again, I quit photoshop deleted the folder still didn't do anything, the only fix is resetting preferences works fine all day then when i shutdown my pc and re load the next day the error re appears

[CShubert]

Ok @Walms95 a couple more questions... you state in the OP that you are on Win11, but in your sysinfo it shows Win10?
Operating System: Windows 10 64-bit
Version: 10 6.2.9200.978

Could you record a video and share of what you are seeing in this process for the team to see?

Thank you,

[Walms95]

Hey defiantly windows 11 not sure why it thinks I'm on windows 10 I recently did a fresh install to 

[Walms95]

i sometimes get this on creative cloud also then log out and back in then it works i don't know what is going on with adobe at the moment it just doesn't like windows 11 as both only happened on windows 11 

[Walms95]

How do i upload videos to here sorry?

[CShubert]

Sorry I didn't offer a how to on the video upload... you can either click on the filmstrip icon above: 

Or you could post to YouTube and share the link, or Dropbox or any other way you might share files like this.

Curious if this computer is a dual boot, or if more than one account is on it...?  Trying to find out what may be at play here and why your OS shows Wind11 but your CC sysinfo shows Win10.

Thank you,