Could Not Complete Request because LoadDeepFontCache in GetDeepFontCache Failed

[Amanda35970796dtl5]

When I launch photoshop and try to use the type tool I get the following error. 

"Could Not Complete Request because Load Deep Font Cache in Get Deep Font Cache Failed"

I have tried deleting  CT Font Cache and Font Feature Cache numerous times. I have also tried uninstalling and reinstalling photoshop. I noticed in creative cloud that one font failed to load so I deleted it completely and still no luck. I am also trying to chat with live support but they don't answer. 

Any help is appreciated!

[Walms95]

If by dual boot you mean windows boots from a ssd yeah rather than hard drive 

[Walms95]

Hey, the font issue seems to of fixed i think will see if it continues over the next few days regarding Photoshop recognising I'm on windows 11 what do you suggest 

[Walms95]

Yey okay then error has re occurred please help thanks 

[CShubert]

Sorry to hear that it is back @Walms95 would it be possible for you to share a screenshot of what is back, the original error, something new or different?  Again, it would be very helpful to the team to be able to see a video of your workflow and when the eror shows, how it shows, etc. This is a hard issue to determine what might be happeing and we need all the info we can get to help. 

Thank you for your patience.

[Walms95]

I think the fonts seem to be fixed so far, if anything happens again I will send a video, Anything i can do aobut photoshop and adobe creative cloud thinking im on windows 10 not 11? thanks

[CShubert]

Great to hear that you are back and runing again. The issue with our program to pull down sysinfo is under review to see why this happens sometimes, but nothing that you need to do.

Thank you,

[Walms95]

Thanks yeah it can be a pain when creative cloud tells me to update to windows 10 (1909) and above when I am then i have to log out then back in for the update to eventually let me. Thanks for your help, a few people have mentioned this also i know of not just me.

[Walms95]

Also another thing not going well for me haha on Neural filters I get this ! in a circle and it doesn't let me use anything i have tried to delete the plugin folder and re install also any ideas why?

[CShubert]

Please start a new post so that admins can help and work with a specific issue rather than many in the same post.

Thank you,

[Walms95]

Thanks, any news on this quite frustrating it keep thinking I'm on windows 10 when go to creative cloud for updates 

[Dark Horse Agency]

Just popping in to say that this method worked for me just now with the exact same error as OP.

WINDOWS

• Exit Photoshop and the Creative Cloud desktop app

• Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
• Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

[Hugo225176543o2q]

Cuando doy click para elegir una fuente, me sale ese error. Que hago?

[Walms95]

Hey the error has returned on it's own?

[Cayque27301333co0s]

Eu tô com esse problema ao selecionar fonte 😕

 

[Cayque27301333co0s]

{Title edited by Moderator}

 

[Ranjisha Sengupta]

H there,

Thanks for reaching out. Which version of Photoshop and macOS are you using? When do you get this error message? Do you have any particular workflow? Have you tried re-installing the application? 

Let's try these two steps:

Make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually

You can quit Photoshop and put the Settings folder back if that doesn't solve it.

The second thing to try is: Try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

Let us know if it helps.

Thanks,

Ranjisha

[Cayque27301333co0s]

Version 24.0.0, já instalei outras versões e todas acontecem o mesmo problema =/

[Kevin Stohlmeyer]

Clear your Photoshop font caches:

• Quit Photoshop and the Creative Cloud desktop app

• Navigate to: /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop
  For help navigating to this hidden user folder, see Can't see user library files in macOS.

• Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

[Robert28176482m65d]

Cannot change a font because of error message

"Could not complete your request because LoadDeepFontCache in GetDeepFontCache failed"

[Kevin Stohlmeyer]

Delete all Photoshop font cache files

The Photoshop font cache contains the enumerated list of fonts and font features installed to the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.

WINDOWS

• Exit Photoshop and the Creative Cloud desktop app

• Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
• Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

[Ben Turley]

Hi Marcus,

So yesterday I just opened Photoshop and the same happened to me. I'm in a bit of a panic as I'm unable to continue my work. I have already uninstalled & reinstalled but the same happened. 

Did you find a solution? Arrrgghhh HELP!

[Ben Turley]

So this just worked for me..... its a combination of the above :

First I did this :

• Exit Photoshop and the Creative Cloud desktop app

• Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
• Delete the CT Font Cache  and FontFeatureCache folder

Then I also did this :

Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Then empty the Recycle Bin.

[andrewc6122281]

this worked for me too! thank you

[ValeryVR]

Hola nececito ayuda con este problema LoadDeepFontCache in GetDeepFontCache failed, he buscando ya soluciones antes y tratando de comunicarme con los asistentes y nadie ayuda y se me hace de muy mal gusto pagar la suscripcion y que no puedan ayudar.

[Ranjisha Sengupta]

Hi there,

Thanks for reaching out. We understand your workflow is interrupted. 

Which version of Photoshop and Windows are you using? It would be great if you could tell us what steps you have performed so we do not repeat them.

Goto Type Menu > Font Preview >, set to "None," and relaunch Photoshop. Does that help?

Please try these steps:

• Exit Photoshop and the Creative Cloud desktop app

• Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
• Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin

Let us know if that helps.

Best,

Ranjisha