Community Expert

P: Error message (Script line 2798) with InDesign & Illustrator after 26.5 update

Forum|Forum|10 months ago
March 25, 2025
20 replies
4539 views

Since today's update I am getting error pops in the other apps related to PhotoShop Startup Scripts (see screenshot)

macOS

Pete.Green

Community Manager

Can anyone who ran into this issue provide the installer logs via the log collector tool?

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Can you email the resulting zip (or zxp) to me if possible? petgreen at adobe dot com

This will help the team investigate the issue further.

Thank you!

Stephen Marsh

Community Expert

https://community.adobe.com/t5/photoshop-ecosystem-discussions/scripte-werden-nicht-geladen-und-platzieren-funktioniert-nicht/m-p/15241838#M859618

W

wirkutskij_3372

Participant

I'm seeing the same issue after updating to 26.5 — the error appears on launch in both InDesign and Illustrator. Disabling the Photoshop startup scripts from the startup folders temporarily stops the pop-up, but not sure if that's the ideal fix. Hope Adobe patches this soon.

derekwatson

Author

Community Expert

Hi @Pete.Green
The apps weren't crashing, just having this pop up when opening. Looks like PhotSHop update was breaking for many but reverting and reupdating resolves it

Derek Watson

derekwatson

Author

Community Expert

This does seem to resolve the issue althought some are having to delete preferences.

Maybe restart between installing the different version of PhotoShop may relsove that problem.

Derek Watson

H

Helmut 25

Participant

tengo este error, al abrir Photoshop o ilustrator, me incomoda. a que se debe?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

F

florian_2158

Participant

Bonjour,

Depuis la dernière mise à jour Adobe (mars 2025), j'ai un message qui apparait à l'ouverture des logiciels autres que Photoshop :

"Erreur dans /Library/Application Support/Adobe/Startup Scripts CC/ Adobe Photoshop/ photoshop_v2025.jsx Ligne 2798 : { Crochet de fermeture introuvable".

Que dois-je fair pour résoudre le problème ? Merci pour votre aide.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.