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Participating Frequently
April 25, 2023
Question

Fix Photoshop

  • April 25, 2023
  • 25 replies
  • 1414 views

For months now Photoshop has had problems.  During this time, I have read forums and troubleshooting guides.  In these forums as well as support sections,  Adobe seems to blame the customer.  You list a step of fixes where you are redirecting to different fixes for each step.  I have watched a guy being told there was something wrong with his system (drivers).  This gentleman was a proffessional in the field of 3d animation, none of his animation software had a problem, just Photoshop.  Do you not think that someone who makes a living in 3d animation would not keep his drivers and software up to date?  Yet he was told to update his drivers.  I am a business man, and as a standard business practice.  I do not blame my customers before going through my product on every level.  I then do what I can to resolve this issue.  You see, to me every customer is important.  Word of mouth about customer service has sold more jobs for me then anything I could possibly say in a sales pitch.  That being said, it appears Adobe has taken the past few months of Photoshop complaints lightly.  That to me is a very poor business model, especially for a world class company.  The latest update has seem to take care of some of the problems, to what extent I do not know it is still a new update.  However, many still exist.  One that I noticed that is random but does happen.  I made a video for, in this video i have a webcam on my monitor as well as recording the desktop.  You can see in it that the desktop does not go away, but my monitor breifly seems to turn off without turning off, just goes blank.  If you move your mouse back it reappears until you try again.  I do not know what is going on lately but one of your updates. within the last few months, has caused a very critical problem.  It seems like the latest updates are being applied to counter that problem rather than completely remove it from existance.  On a positive note I have used photoshop for perhaps over 20 years.  I love the software.  I would come home at night turn on music and just play around with images.  It always gave me a peaceful evening, and I felt it was time well spent.  Nothing compares to the feeling you get when you create something out of nothing.  I no longer get that warm fuzzy feeling anymore.  I do everything I can to avoid opening Photoshop now.  If there is no way around it and i have to open it.  I first make sure everything I have open is saved and closed.  I then cross my fingers that I will not run into a problem.  Does that sound like something you would want in your daily work routine?  Before you run me through the Gauntlet, Yes I have done every step on your list of fixes, clicked on every single link to every step.  Which by the way is almost a two day ordeal to cover everything.  Windows is up to date, I even installed studio only drivers on my system for my 2080ti.  I have plenty of ram, resources, and threads to run Photoshop.  Which FYI you can run photoshop on raspberry PI, achingly slow however, but it can be done.  I have even gone through all my photoshop settings adjusted them as you said, and then in later steps reset them back to their defaults.  Photoshop has the latest update 24.4.1.  I have removed and reinstalled photoshop atleast twice.  I even deleted the registry entries for it, somthing I did not find in your help guide, but that anyone who has dealt with a faulty program, knows to do.  I will leave a 1 drive link to the video I made at the end of this.  The ball is in your court now, don't stare at it in astonishment.  Pick it up and do something with it.  Just know in order to fix whatever it is causing all these issues.  You have to first admit to yourself there is an issue, and not assume that your entire customer base has faulty incompatable systems.  It worked before you fixed it, if it no longer works.  Then you apparently compunded a new issue, and did not fix it.  If a solution is not found within the next couple months.  I will be forced to abandon Photoshop, and all adobe services, and seek other avenues.  I will have anything Adobe removed from my cloud based servers as well as my networked servers.  I will also encourage everyone I know to do the same.  I did mention I'm in sales, I have dealings with 56 different construction companies some of them world wide.  I will even remove adobe extensions from my web browser.  I do not sell inferior products, and I will definately not rely on one for my daily work routine.  Now please, I am asking you as someone who has used your software and loved it for a very long time, to fix these issues and make Photoshop what it once was.

1Drive link to video:  https://1drv.ms/u/s!Ah70qS9KLB9prkqHD_2udUTD90-y?e=egmbnp

Thank you for your time in reading this,
Shawn W

This topic has been closed for replies.

25 replies

Participating Frequently
April 26, 2023

I want to thank Kevin and Derek for responding and trying to help me out.  I just pulled the plug on Adobe.  I am going to use other avenues some comparable, some that may be better, I suppose I will see.  I need something that is going to work everytime.  The past few months with Photoshop, has felt like I'm paddling on an inflatable raft through a piranha pool.  The updates are like putting a finger in the hole of this raft, rather than putting a solid hull under me.  Eventually you run out of fingers.  I will check back with Adobe in a couple years hopefully they have things fixed to work on everyone's system.  Perhaps, they may even open their eyes to the problems that have been happening with their programs and find solutions.  I will miss Photoshop but, at any rate good luck.  I do wish they would have stuck with the CS platform it was stable.

Participating Frequently
April 26, 2023

I thank you for your reply and assistance but Graphics card is properly seated as well as braced,  I do alot of graphic intensive games and never a problem (Far Cry 5, Cyberpunk 2077, Halo Infinate, most of the COD games to name a few) also if it was graphics card related then it would not do it only when your mouse leaves the photoshop screen without clicking it is something that would do it and remain that way until you alt tab out of the application.

Kevin Stohlmeyer
Community Expert
Community Expert
April 26, 2023

@Janet21842253vig4 I would suggest starting your own post outlining your specific issues to get targeted assistance. It would be better than searching for help info online.

Kevin Stohlmeyer
Community Expert
Community Expert
April 26, 2023

Don't perceive this as trying to pass the buck @Shawn24863570n0tz but everything you are describing screams to me "bad graphics card" - are you able to reseat the graphics card on the board? The reason Photoshop is bringing out all the issues is it is a much more GPU dependent application that puts a lot of load on the card, thereby showing more issues than other software may.

Participating Frequently
April 25, 2023

It also only does it when your cursor leaves the work space window

Participating Frequently
April 25, 2023

Same problem after cleaning tool and new install, except it seems even worse now.  It does not do it if your in full screen mode only in windowed mode

Participating Frequently
April 25, 2023

Nvideo studio driver Version 531.61 released 04/13/2023

Participating Frequently
April 25, 2023

I removed the gaming drivers and installed the studio drivers.  The gaming drivers never had a problem before, as I do not use any of the 3d editing features that the studio drivers are designed for

Kevin Stohlmeyer
Community Expert
Community Expert
April 25, 2023

@Shawn24863570n0tz "both versions of drivers" are you running Studio or Gaming drivers? PS requires Studio drivers.

Participating Frequently
April 25, 2023

It is one of the issues that has been going on does not happen alot but randomnly Video graphics drivers have been updated both versions of drivers cause that issue I dont actually click on the move tool i just hover the mouse over it when it occurs but it is a rare occurance but annoying when it does occur