Fix Photoshop
For months now Photoshop has had problems. During this time, I have read forums and troubleshooting guides. In these forums as well as support sections, Adobe seems to blame the customer. You list a step of fixes where you are redirecting to different fixes for each step. I have watched a guy being told there was something wrong with his system (drivers). This gentleman was a proffessional in the field of 3d animation, none of his animation software had a problem, just Photoshop. Do you not think that someone who makes a living in 3d animation would not keep his drivers and software up to date? Yet he was told to update his drivers. I am a business man, and as a standard business practice. I do not blame my customers before going through my product on every level. I then do what I can to resolve this issue. You see, to me every customer is important. Word of mouth about customer service has sold more jobs for me then anything I could possibly say in a sales pitch. That being said, it appears Adobe has taken the past few months of Photoshop complaints lightly. That to me is a very poor business model, especially for a world class company. The latest update has seem to take care of some of the problems, to what extent I do not know it is still a new update. However, many still exist. One that I noticed that is random but does happen. I made a video for, in this video i have a webcam on my monitor as well as recording the desktop. You can see in it that the desktop does not go away, but my monitor breifly seems to turn off without turning off, just goes blank. If you move your mouse back it reappears until you try again. I do not know what is going on lately but one of your updates. within the last few months, has caused a very critical problem. It seems like the latest updates are being applied to counter that problem rather than completely remove it from existance. On a positive note I have used photoshop for perhaps over 20 years. I love the software. I would come home at night turn on music and just play around with images. It always gave me a peaceful evening, and I felt it was time well spent. Nothing compares to the feeling you get when you create something out of nothing. I no longer get that warm fuzzy feeling anymore. I do everything I can to avoid opening Photoshop now. If there is no way around it and i have to open it. I first make sure everything I have open is saved and closed. I then cross my fingers that I will not run into a problem. Does that sound like something you would want in your daily work routine? Before you run me through the Gauntlet, Yes I have done every step on your list of fixes, clicked on every single link to every step. Which by the way is almost a two day ordeal to cover everything. Windows is up to date, I even installed studio only drivers on my system for my 2080ti. I have plenty of ram, resources, and threads to run Photoshop. Which FYI you can run photoshop on raspberry PI, achingly slow however, but it can be done. I have even gone through all my photoshop settings adjusted them as you said, and then in later steps reset them back to their defaults. Photoshop has the latest update 24.4.1. I have removed and reinstalled photoshop atleast twice. I even deleted the registry entries for it, somthing I did not find in your help guide, but that anyone who has dealt with a faulty program, knows to do. I will leave a 1 drive link to the video I made at the end of this. The ball is in your court now, don't stare at it in astonishment. Pick it up and do something with it. Just know in order to fix whatever it is causing all these issues. You have to first admit to yourself there is an issue, and not assume that your entire customer base has faulty incompatable systems. It worked before you fixed it, if it no longer works. Then you apparently compunded a new issue, and did not fix it. If a solution is not found within the next couple months. I will be forced to abandon Photoshop, and all adobe services, and seek other avenues. I will have anything Adobe removed from my cloud based servers as well as my networked servers. I will also encourage everyone I know to do the same. I did mention I'm in sales, I have dealings with 56 different construction companies some of them world wide. I will even remove adobe extensions from my web browser. I do not sell inferior products, and I will definately not rely on one for my daily work routine. Now please, I am asking you as someone who has used your software and loved it for a very long time, to fix these issues and make Photoshop what it once was.
1Drive link to video: https://1drv.ms/u/s!Ah70qS9KLB9prkqHD_2udUTD90-y?e=egmbnp
Thank you for your time in reading this,
Shawn W
