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Freeze after moving with Wacom pen - 100% reproducible

Explorer ,
Feb 21, 2024 Feb 21, 2024

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Hi,

I've found annoying bug:

1. Use Wacom tablet with pen

2. Open any photo

3. Zoom in a bit

4. Press SPACE and start moving photo using Wacom Pen

5. Move fast left and right, move left fast and release pen. While photo is still moving, grab it again and move right. Next grab must be within 0,5 sec of the previous one. Repeat few times. 

6. Photo freezes. 

 

After that, picture is frozen, no updates happening. Yet, the rest of photoshop works fine (controls, checkboxes, menu). Doesn't happen when using just mouse.

The only solution to fix is to close the photo and open it again.

Video attached.

 

It's annoying because I move fast while editing and I'm getting stuck often.

Bug Unresolved
TOPICS
Windows

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10 Comments
Community Expert ,
Feb 21, 2024 Feb 21, 2024

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@GdzieJestStach have you contacted Wacom support? Have you checked for driver updates? There have been some released this year already.

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Explorer ,
Feb 21, 2024 Feb 21, 2024

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I have updated Wacom drivers. But this is issue with Photoshop - it's picture freezes yet UI still works. Wacom should have nothing to do with that.

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Engaged ,
Feb 21, 2024 Feb 21, 2024

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Have you tried restoring the wacom preferances from a back up in the Wacom center app?

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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Not sure what do you mean by restoring preferences. All Wacom settings are default, I haven't changed a thing. I've run across the menus and clicked "Default" to make sure.

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

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@GdzieJestStach Reset your Photoshop preferences manually.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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Didnt'help.

Looking at upvote count I think it might be common issue.

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

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@GdzieJestStach "Looking at upvote count I think it might be common issue"

Upvotes don't really mean anything on the forum any longer, the forum has been plagued by upvoting bots for over a year now

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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I see. Forum also doesn't seem to work as a bug reporting place. Those bugs should get numbers and regular updates. Instead I see threads with open problems years old.

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Community Expert ,
Feb 22, 2024 Feb 22, 2024

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@GdzieJestStach we use to get good Adobe staff engagement in the bug section but that seems to have drop off over the last while, looks like they have abandoned ship 😁

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Explorer ,
Feb 22, 2024 Feb 22, 2024

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Lightroom and Photoshop are great tools and I would love to continue to use them. But the annoying bugs and poor performance are really getting on my nerves and got me to start to look for alternatives. And, thankfully, there are few which are very good.

And we are paying Adobe customers, it's not free software. Yet there is no proper way to file a bug and get it resolved.

Vote with wallets.

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