I cant install any adobe app after factory reset for my pc (dmg)

[Austin245274716f1n]

i try to install adobe prodcuts but im hit with the message...

"update required

If you would like to install Photoshop, you must update your system."

however, my system is up to date. I have a pc with a 3080 ti, Ryzen 9 cpu,32 Gb of ram, windows 11 ect. This wasnt a problem till i did a factor reset on my computer

thanks,

[D Fosse · Accepted solution]

In a few cases lately, Windows users have been directed to a Mac download of the CC app. Then you get this message.

Is the downloaded setup file an .exe or a DMG? If it's a DMG, it's the Mac installer.

Try a different web browser.

[sebasti�n_7020]

What browser should I try instead of Opera Gx?

[D Fosse]

Any of them except Opera. Edge, Firefox, Safari.

[Austin245274716f1n]

that was extaclty it thank you. i was getting dmg files so i switched browsers and now everything is installing.

[richardb60414725]

For anyone getting the incompatible message inside of Adobe Creative Cloud that says update windows, try this— I used Iobit uninstaller, selected "Force uninstall" from the top menu and got it to remove ALL of Creative Cloud (including reg entries) then restarted the PC. After downloading and reinstalling the creative cloud app it all worked fine and I could download all the updates for photoshop etc

[D Fosse]

@richardb60414725 

In this case the problem was that the (Opera) web browser reports the wrong OS to Adobe, so that Windows users get a Mac installer.

For clearing out all traces of installed apps, Adobe provides the CC cleaner tool. Third party apps shouldn't be used for this.

[richardb60414725]

I found that CC cleaner tool beyond useless it did NOTHING to help. A user can use whatever they choose if it works.