Ongoing Issues with Adobe Programs (Camera Raw, Lightroom, and PP): “GPU acceleration is required”

[keremd]

Hello friends,

I have been experiencing significant issues with multiple Adobe applications on my computer, which started about a week ago. Initially, I encountered a problem with the Camera Raw Filter in Photoshop, where I received an error stating, "GPU acceleration is required." Despite my best efforts and research, I have not been able to resolve this issue.

Following that, I tried using Lightroom, but I encountered a similar problem: after importing images, they did not display on the screen. This was frustrating, so I attempted to switch to Adobe Premiere Pro, only to find that videos I imported were also not visible on the editing screen.

To address these issues, I made sure all drivers were up-to-date and even went as far as reinstalling Windows. Unfortunately, the problems persisted. Thinking the issue might be hardware-related, I tested the same software on my sister's computer, which is the same make and model as mine. However, the same issues occurred on her computer as well, indicating that this may not be a hardware issue.

For reference, I am able to run other graphics-intensive applications and games, like Red Dead Redemption 2, smoothly, so I believe my system hardware is not at fault.

Could you please advise me on what steps I should take next? These issues are greatly affecting my workflow, and I would appreciate any guidance or support you can offer to help resolve them.

Thank you for your assistance.

[D Fosse]

Post the full Help > System Info from Photoshop.

[AxelMatt]

It seems that Adobe applications have problems with the graphic device.

If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version. It's recommended to use the Studio version!

What has been changed on your system before the issues occur?

[keremd]

hi system info 

Adobe Photoshop Version: 26.0.0 20240927.r.26 a733fda x64
Number of Launches: 26
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.2161
System architecture: Intel CPU Family:6, Model:10, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(6:8), HyperThreading
Physical processor count: 14
Logical processor count: 20
Processor speed: 2918 MHz
Built-in memory: 14029 MB
Free memory: 9238 MB
Memory available to Photoshop: 10200 MB
Memory used by Photoshop: 72 %
Crash Handler: Adobe
DCX Version: 7.24.8
SAM SDK Version: 9.1.0.1-fio
ACP.local Status:
- SDK Version: 4.0.0.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.2.0.58
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
OpenColorIO version: 2.3.2
C2PA library version: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
NGL Version: 1.38.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 5
Font Preview: Large
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 4060 Laptop GPU
GPUVendor: NVIDIA
NVIDIA GeForce RTX 4060 Laptop GPU UNKNOWN, NVIDIA
Intel(R) Iris(R) Xe Graphics UNKNOWN, INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 7,957 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1

[keremd]

ı g devicoe manegement then ı did disabled intel card and camera raw and lightroom is open clearly. but when enabled integreted card apps is start over. what can ı do please help.

[D Fosse]

The system info is truncated and doesn't show the required info. But if this is a laptop with dual GPUs, that is the problem.

You need to disable the integrated GPU as per section 6 & 7 here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

Photoshop / ACR / Lightroom use the GPU in the data processing pipeline. It's not a simple one-way downstream flow that can just be redirected - it goes both ways. You cannot send data to one GPU and get it back from the other. So there can only be one GPU in this equation.

[barbara_a]

I'm not sure what the solution is, but I can tell you the experience I've had on my own computer. 

In Preference > Performance, I've turned off Use Graphics Processor. I did that when I started getting messages that my graphics professor was not compatible, even though it has the newest update and my computer is only about 2 years old.

However, in order to use certain features, for instace facial recognigion in the Liquify filter, I turn Use Graphics Processor on.

Afterwards I turn it off again because if I doon't turn it off, my screen display goes wacky.

[Siobhan d]

I have encountered the same issue since the recent Photoshop update, and installing the Camera Raw plugin did not resolve it. I reinstalled Photoshop on my older laptop, which initially had the same problems. However, after updating to Camera Raw plugin version 17.0, it started working properly. My newer laptop has an Nvidia graphics card, suggesting that there might be a compatibility issue between the latest version of Photoshop and Nvidia graphics cards. I hope Adobe is working on a fix for this problem.

[D Fosse]

@Siobhan d 

It's not a compatibility issue with Nvidia. It's a compatibility issue between dual GPUs. See my post above.

[Siobhan d]

Thank you! #7 fixed it 🙂