P: 24.5 After rotating canvas, any PS window popup resets the rotation

[stotkaFZD]

Hello people

If I rotate the canvas then decide to use any tool that has a window popup (New layer, Adjustments...), the canvas will reset the view to 0. It kills my workflow. Anyone have a workaround? Restarting photoshop doesn't work. It didnt do this in the previous version.

Thanks

[jane-e]

I just noticed there's another post about this and has been acknowledged as a bug

By @Randall__T

I've moved your post to that primary thread so Adobe staff can keep track.

Jane

[DysonLogos]

Yes, and it has made streaming my work nigh impossible as it does it to both versions of the canvas (I work with a copy of the canvas zoomed in on my tablet, and another zoomed out to full page view on another monitor - and creating a new layer reverts both canvases to their default position).

[DysonLogos]

Do we have any kind of timeline for this being fixed? I hate having to switch back to one of my old versions of PS just to be able to stream my work without the canvas constantly popping to the wrong angle.

[NB, colourmanagement]

@stot

Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

1. Quit Photoshop.
   
   
2. Navigate to Photoshop's Preferences folder.
   macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
   Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
   
    
   Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
   
   
4. Open Photoshop.
   
    New preferences files will be created in their original location.
   

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

It may even be time to reinstall Photoshop. 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

[fotochopCait]

@NB, colourmanagement Thanks, while that may work for other things, this specific issue is a Photoshop current-version bug. Per an Adobe employee, the only current fix is to go to a previous version of photoshop and use that while they work on and release a fix for the newest version. 

[stotkaFZD]

No chance I'm deleting my preference. Wasting time to put everything back in order is too painful. Easier to just install the previous version that worked.

[jane-e]

@fotochopCait and @stotkaFZD 

Adobe will announce the fix in this thread once they have it, as Cory said in the pinned reply. There is no reason to reset preferences, as it will not help.

Jane

[NB, colourmanagement]

@fotochopCait thanks for that, resetting does sometimes works in such circumstances, in this case as @coryshubert is on it I expect it's a matter of waiting.

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

[Ioan C.]

Yes, I'm painting and I have a different document with a reference.I rotate my canvas, switch with Ctrl+Tab to my reference, switch back, and the rotation is now 0 and the panning is way off... Very frustrating!

[Ioan C.]

They fixed it in 24.7.0 !