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LooLou
LooLou
Participating Frequently
November 16, 2016

P: Adobe Spaces Helper crash

  • November 16, 2016
  • 30 replies
  • 2644 views

Something really weird is happening to Photoshop CC 2017 and the bug is still here after numerous PS updates and different computers so I'm sure it's something in the code of PS or CC app. 
I'm not entirely sure WHEN it starts behaving wrong (few times I was doing something with the text but other times I wasn't) but I definitely know when I see these symptoms: 

- unable to select any menu 
- unable to move layers or anything on the screen 
- unable to save with CTRL+SHIFT+S (Save as) 
- I'm ABLE to save with CTRL+S 
- lasso works 
- fill works 
- hitting TAB totally messes things up - the windows get scrambled! 

The only solution for this currently is to restart Creative Cloud app with the shortcut SHIFT+CTRL+ALT+R while the CC app is in focus (but sometimes this bug messes up the pc so much that I can't get the CC app in focus, even get to my task manager or other windows to behave normally). 

Has anyone seen this kind of behavior before? 

So it's totally weird and I bet the problem is in that damn Creative Cloud app I wish they never thought of in the first place 😕😕 so buggy.... 
Or.Or maybe the problem is related to the graphics card? I'll try different nvidia drivers and see how it goes... 

Anyways here a crash info if it's helpful. 

Thanks for the help everyone! 

Problem signature: 
Problem Event Name: APPCRASH 
Application Name: Adobe Spaces Helper.exe 
Application Version: 0.0.0.0 
Application Timestamp: 57fde35d 
Fault Module Name: libcef.dll 
Fault Module Version: 3.2526.1347.0 
Fault Module Timestamp: 572d0cf0 
Exception Code: c0000005 
Exception Offset: 00000000026569af 
OS Version: 6.1.7601.2.1.0.256.4 
Locale ID: 1050 
Additional Information 1: d618 
Additional Information 2: d61897388af61eab15b828609b357741 
Additional Information 3: 9df9 
Additional Information 4: 9df9456af4903d7bbb465c482b1cff97

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    30 replies

    Show previous replies
    F
    FeedbackCommunityMember
    Inspiring
    April 13, 2017
    I think my issue is my video card...the hardware is dated the earliest month that Adobe says it supports. (I think I might have to upgrade my hardware.)
    I messed with the graphic acceleration settings, but no joy....until I unchecked OpenCL!  No crashes so far. Fingers crossed.
    LooLou
    LooLouAuthor
    Participating Frequently
    April 13, 2017
    Hey guys. Just a quick update.

    It seems I have solved this issue by uninstalling Nvidia Geforce Experience application from Windows! You don't really need it (it's not the drivers) so it's not a problem and it's buggy anyways. PS and Windows are finally running smoothly! PS opens faster everything is snappy and smooth as I remember 🙂 Awesome!

    I'll let you know if anything new happens 🙂
    F
    FeedbackCommunityMember
    Inspiring
    March 5, 2017
    I tried what Kyunghoon Ha suggested and my PS does not crash when using Select and Mask.
    So now the issue is what is Adobe doing about this issue?
    F
    FeedbackCommunityMember
    Inspiring
    February 13, 2017

    I am a temporary measure, but I think I have found a solution.


    1. Uncheck 'Show Messages' in 'Edit - Preferences - General - Options'.

    2. Uncheck 'Use Graphics Processor' in 'Edit - Preferences - Performance - Graphics Processor Settings'.

    3. Uncheck 3 items in 'Edit - Preferences - Plug-Ins - Filters & Extension Panels'

    4. Move 'Space' & 'Spaces.generate' Folder to a different location, Such as Document Folder.

    -> C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces

    -> C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Generator\spaces.generate

     

    Good luck.

    F
    FeedbackCommunityMember
    Inspiring
    January 26, 2017
    Hi
    Actually, "Show Messages" is greyed out.
    Curious as to how would this effect a crash either way?

    My sense is that it's related to something like .NET integration...UI drawing has that same twitchy feel to it as back in the day when apps used Java.  Blech!
    Liquify sorta works like it's in the onset of Parkinson's disease.

    The solid feel of CS6 is quite stark compared to CC. 
    In all the years I used it, CS6 maybe crashed a half dozen times. CC crashes pretty much  several times a day here.

    On the whole, at least CC is stable as far as getting the serious grunt work done...
    If it started flaking out while actually working on images, I'd have no choice but to revert.
    J
    J453
    Legend
    January 25, 2017
    Have you disabled Messages in the Preferences > General... pane?
    F
    FeedbackCommunityMember
    Inspiring
    January 23, 2017
    Basically the same problem here. Opening an image and basically PS freezes at the UI. I have to kill it with Windows task manager. Next boot, it throws up a dialog that the GPU has been disabled.  But, I found the same crash happens when I leave GPU off!
    It's seemingly random...not able to isolate a cause. I have the latest Nvidia drivers and CC version...
    Really starting to hate Adobe CC...it's has all the robust feel of Netscape 6.  >:-/
    F
    FeedbackCommunityMember
    Inspiring
    January 12, 2017

    I don't use LavaSoft and no effect when uncheck "Show Messages".

    I have nVidia graphics card and installed lastest driver of graphic card.

    Even if I reinstall it with a cleaner tool, I still have problems.

    Some people have a problem with format computer.

    F
    FeedbackCommunityMember
    Inspiring
    January 10, 2017


    Hallo,

    ich verwende Windows 8.1 Pro / 24 GB RAM / i7-4700MQ CPU @ 2,40GHz / 64-Bit.

    Seit dem Udate auf CC 2017 startet Photoshop in den meisten Fällen (etwa 80% +) nicht und wird dann im Task-Manager als inaktiv angezeigt. PS selbst ist dann nicht bedienbar und kann auch nur durch beenden des Prozesses im Task-Manager geschlossen werden.

    Getestet mit und ohne parallel laufenden Adobe-Anwendungen. Ebenfalls mit und ohne parallel laufenden anderen Prozessen. Ich kann hier kein Muster oder eine Regelmäßigkeit des Fehlers erkennen.

    Wäre schön, wenn mir hier jemand helfen könnte, damit ich wieder produktiv arbeiten kann.

    Hier ist das letzte Error-Log zu oben beschriebenem Fehler:

    Name der fehlerhaften Anwendung: Adobe Spaces Helper.exe, Version: 0.0.0.0, Zeitstempel: 0x583e8a7dName des fehlerhaften Moduls: libcef.dll, Version: 3.2526.1347.0, Zeitstempel: 0x572d0cf0
    Ausnahmecode: 0xc0000005
    Fehleroffset: 0x0000000002656a12
    ID des fehlerhaften Prozesses: 0x17f8
    Startzeit der fehlerhaften Anwendung: 0x01d26b18c2e7f1d5
    Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
    Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
    Berichtskennung: 58a0f589-d70e-11e6-bedd-c4d98795c9ef
    Vollständiger Name des fehlerhaften Pakets: 

    Hier ist das vorletzte Error-Log:

    Name der fehlerhaften Anwendung: Adobe Spaces Helper.exe, Version: 0.0.0.0, Zeitstempel: 0x583e8a7dName des fehlerhaften Moduls: libcef.dll, Version: 3.2526.1347.0, Zeitstempel: 0x572d0cf0
    Ausnahmecode: 0xc0000005
    Fehleroffset: 0x0000000002656a12
    ID des fehlerhaften Prozesses: 0x1860
    Startzeit der fehlerhaften Anwendung: 0x01d26b18c2ea540e
    Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
    Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
    Berichtskennung: 589e9329-d70e-11e6-bedd-c4d98795c9ef
    Vollständiger Name des fehlerhaften Pakets: 

    Viele Grüße und Danke schon einmal.
    J
    J453
    Legend
    January 10, 2017
    Do any of you have LavaSoft installed?
    What graphics card/driver do you use/have installed?
    If you go to Preference > General... and uncheck "Show Messages" do you still crash?
    Show more replies
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