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P: Automatic history snapshot when saving not working

2 Votes
Community Beginner ,
Oct 18, 2018 Oct 18, 2018

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The "automatically create new snapshot when saving" function in the Document History in Photoshop CC 2019 is not working at the moment, the snapshot is not created.

Bug Fixed
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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jan 15, 2019 Jan 15, 2019
This issue should be fixed with today's 20.0.2 update. Please install the update and let me know if you're still having any issue.

Thanks for reporting this issue.

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LEGEND ,
Oct 18, 2018 Oct 18, 2018

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It's working just fine here. I'm on High Sierra, and if I enable the preference in History Options, I have no problem with it.

What's your OS, so others can test and help troubleshoot, and have you tried deleting your Preferences and starting fresh? Sometimes they get farkled when installing a new version over an older one. — Be sure first that you don't have any presets you haven't already saved to disk or they'll be gone.

https://helpx.adobe.com/photoshop/using/preferences.html

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Community Beginner ,
Oct 26, 2018 Oct 26, 2018

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Thank you for the quick reply Cirsten 🙂
I tried it on a second machine (both run Windows 10) and unfortunately it's not working on either one.
I attached a screenshot: 4 saves, snapshots where enabled the whole time, but just 1 was created. Also, I reset all preferences and tried it again with the same result.


Image is not available

RackMultipart20181026931401bse-a89bb97a-e348-4d08-8cad-9ce3ef7f7ac4-690938277.png

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Guide ,
Oct 26, 2018 Oct 26, 2018

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working fine here too... try resetting your Ps prefs on launch and see if that fixes.

RackMultipart20181026301961rge-737587ed-ad14-4a7d-a060-9f676f900b32-441328733.png

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LEGEND ,
Oct 26, 2018 Oct 26, 2018

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Ouch. If deleting and getting fresh prefs doesn't work, and it's both computers, I wonder if you've found another OS 10 bug. I'm afraid I can't begin to help, but Adobe staff read here daily, as do some very knowledgeable customers, so with a bit of luck, someone will know where to go next.

I did wonder if possibly the newest change to Undo would have an effect, so I just tested it — I use Legacy Undo normally. I also wondered if there were something up with Brush in history. Tested that, too. Nothing here on High Sierra is making what you see happen here.

So it's over to the experts, I fear.

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Community Beginner ,
Oct 26, 2018 Oct 26, 2018

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Thank you for trying eartho! I reset everything using the ctrl+alt+shift shortcut on startup again, it's still not working.
But I noticed one thing in your screenshot: it shows the exact time of the save. Compare that with my screenshot, where a date ist shown Oo
It might have something to do with that!

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Community Beginner ,
Oct 26, 2018 Oct 26, 2018

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Thanks again for the effort Cristen 🙂
I compared the screenshots of eartho and mine. Oddly enough, his version displays the time the image was saved (nothing surprising here), but mine is named after the date. Now my guess is that another snapshot could be created on the next day.
Also, when I rename the snapshot, photoshop creates a third one just normally after saving- but again,  named after the date instead of the time.

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LEGEND ,
Oct 26, 2018 Oct 26, 2018

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I hadn't looked that closely, but yes, mine saves time as well. Something definitely is amiss if the Snapshot isn't saying the same thing. I think I read some other Win10 users talking about trouble with dates/times when they're editing images in LR. IIRC, they're seeing the date, but the times are all the same, which means they can't sort their files properly.

I have no idea if it's the same issue. Do you know if it's overwriting the seconds older snapshot? Or just not adding a new one because it's already there?

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LEGEND ,
Nov 05, 2018 Nov 05, 2018

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I have same problem in PS cc 2019, win 10 isn't just you

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LEGEND ,
Nov 07, 2018 Nov 07, 2018

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LEGEND ,
Nov 07, 2018 Nov 07, 2018

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You said everything that had to be said using no words 😉

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Adobe Employee ,
Nov 14, 2018 Nov 14, 2018

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Looks like a difference between Mac and Win how the date/time is captured. Engineering will look into it. Thanks!

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 15, 2018 Nov 15, 2018

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Thank all you guys for the help and responses and thanks for looking into it Jeffrey! 🙂 

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LEGEND ,
Dec 04, 2018 Dec 04, 2018

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Just ran into this problem as well, snapshots aren't saving and only show the date instead of a proper timestamp. I'm on Windows 10!

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Explorer ,
Dec 14, 2018 Dec 14, 2018

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yes same exactly with me (WIN 10 Photoshop CC 2019) / 
no probs when I use the previous Photoshop Version (CC 2018) 
I have also noticed that sometimes after saving a document when I exit Photoshop CC 2019, Phothoshop asks me if I want save the document (that I just saved!)
(even this problem seems to be an issue with the date / time)

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LEGEND ,
Jan 13, 2019 Jan 13, 2019

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I have the same issue, Win 10, only date showing. 😞  
I wish it will be fixed quickly, I love this function and use it a lot to track my time and analyse my painting process so I can reverse some choice I made.
I use a personal action instead (save+create snapshot) shorcut on F5, but I miss the hour tag. 

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Explorer ,
Jan 13, 2019 Jan 13, 2019

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me too (save + snapshot all the time) to revert to previous version is painful because the new way to call the DO & UNDO commands! now I don't know anymore how to do that so confusing!

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Adobe Employee ,
Jan 15, 2019 Jan 15, 2019

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This issue should be fixed with today's 20.0.2 update. Please install the update and let me know if you're still having any issue.

Thanks for reporting this issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Jan 16, 2019 Jan 16, 2019

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I was surprised to see hourly tags in my snapshot today !
I'm so satisfied, it works just fine ! 🙂
Thank you so much !

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Explorer ,
Jan 16, 2019 Jan 16, 2019

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yess today updating fixed the bug! pffff

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LEGEND ,
Jan 17, 2019 Jan 17, 2019

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LATEST
Works for me! Thank goodness.

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