P: Blank home screen, no recent files - EVERY 3 DAYS for over a year!

[lornas79690833]

Hi - I have had enough now. Seriously. My recent files and home screen are blank (missing recent files) every single 3 days, like clockwork FOR OVER A YEAR!  I am practically demented now trying to ofix this permanently. Renaming UXP folders to either .old or ~UXP - does not work as a permanent fix. I cannot be expected to rename these folders every 3 days.

I have had an agent remotely access my PC and he just did the same thing, renamed folders. I have used the Adobe clean-up tool, uninstalling Photoshop repeatedly, downloading again etc. Nothing is worklng.

I do not use the Cloud to save my work, only specific folders on my PC (windows 11)

There has to be a permanent fix for this, it has been going on for over a year like this and is driving me insane. 

Please help with a permanent fix.

My preferences are correctly set up. I am always updated to latest version.

My recent files simply disappear from  the list under "Recent Files" and on the home screen when opening PS up each day. Everey 3 days like clockwork. It has to be fixed. Aaaaarrrrgghhh........

[Ben M]

What version of Photoshop are you using? I recall this happening to me in an older version but it was subsequently fixed with an update.

[Derek Cross]

Which (exact) version of Photoshop and OS?
How much RAM and spare hard-disk capacity do you have?

[Srishti Bali]

Hi @lornas79690833

Sorry to hear you're experiencing this issue. As mentioned above, we’ll need a bit more information to assist you better. This problem was reported in version 26.6 and was resolved in a later release. If you're not already using the latest version of Photoshop, we recommend updating it and seeing if the issue persists. You can update the app using this link: Update Photoshop to the latest version

Let us know how it goes!

Regards,

Srishti

[AxelMatt]

I can understand that you're frustrated, but I don't see this behaviour on my machine. So it's not really a bug, this depends your installation.

In a First step try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

[lornas79690833]

Hi all, thank you for your input and help. Apologies for my delay in responding but even though I have "Email me when someone replies" ticked, I was not emailed or informed.

I always update my Photoshop and Camera Raw as soon as notified there are updates available, and am currently on version 26.8.0 as of today.

How many updates have we had in the past year, and this has been consistently happening throughout all of them, its over a year this has happened, every 3 days like clockwork.

I have run the Adobe CleanUp tool given to me by one of the many agents I have tried to get help from. Same thing. Fine for 2 days, 3rd day...gone.

Nothing even in "Recent Files" in the top left menu. Folder is greyed out and list is blank like there's been no work done.

I work every day, and most often through the night too, and its just quicker for me to select one of my works in the home screen, and have always done so since I have been using PS its never been a problem until approx a year or more ago.

I started using PS in 1998 so am very used to it...except this. I have tried absolutely everything.

Renaming folders as per Adobe advice from using .old to ~uxp...neither fixes it permanently.

Agent remotely connected and all he did was rename folders, another agent recently told me to sign in as administrator and see if it continued happening, but that just took me to a godawful windows/microsoft screen with a load of trending microsoft rubbish on it and it would not find photoshop anywhere, he never contacted me again having been cut off when he told me to connect as admin. I am aftraid the agents are well-meaning but their knowledge base for this issue is very poor.

I have reset my preferences multiple times over this past year, using Adobe's steps. I have uninstalled the entire app, deleted all files and folders, started from scratch again and again and again.

As I say, everything is fine and dandy....but only for 2-3 days then recent files disappear from the screen as well as the menu list.

I have loads and loads of memory:

Built-in memory: 32684 MB
Free memory: 24543 MB
Memory available to Photoshop: 25123 MB
Memory used by Photoshop: 82 %

Herewith my system info as requested:  (Dont know how much of it you need, its pretty long-winded, I have pasted the top section, if more is required, please let me know)

Thank you so much for your time. XX

Adobe Photoshop Version: 26.8.0 20250611.r.16 96beaa5 x64
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.4349
System architecture: Intel CPU Family:6, Model:14, Stepping:13, AVX2
Physical processor count: 8
Processor speed: 3000 MHz
Built-in memory: 32684 MB
Free memory: 24543 MB
Memory available to Photoshop: 25123 MB
Memory used by Photoshop: 82 %
Crash Handler: Adobe
DCX Version: 9.5.0
SAM SDK Version: 13.1.2
ACP.local Status:
- SDK Version: 5.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.4.0.31
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v5.0.0-beta.11
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0
NGL Version: 1.40.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Pentablet
Spec Version 1.1
Impl Version 1.0
Num Devices 1
Image tile size: 1024K
Image cache levels: 6
Font Preview: Large
HarfBuzz Version: 8.4.0
TextEngine: ATE 7.9.0 (d611361)
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 2070
GPUVendor: NVIDIA
NVIDIA GeForce RTX 2070 NVIDIA_GEFORCE_RTX_2070, NVIDIA
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,006 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[lornas79690833]

Hi and thank you for your input and help. Apologies for my delay in responding but even though I have "Email me when someone replies" ticked, I was not emailed or informed.

I always update my Photoshop and Camera Raw as soon as notified there are updates available, and am currently on version 26.8.0 as of today.

How many updates have we had in the past year, and this has been consistently happening throughout all of them, its over a year this has happened, every 3 days like clockwork.

I have run the Adobe CleanUp tool given to me by one of the many agents I have tried to get help from. Same thing. Fine for 2 days, 3rd day...gone.

Nothing even in "Recent Files" in the top left menu. Folder is greyed out and list is blank like there's been no work done.

I work every day, and most often through the night too, and its just quicker for me to select one of my works in the home screen, and have always done so since I have been using PS its never been a problem until approx a year or more ago.

I started using PS in 1998 so am very used to it...except this. I have tried absolutely everything.

Renaming folders as per Adobe advice from using .old to ~uxp...neither fixes it permanently.

Agent remotely connected and all he did was rename folders, another agent recently told me to sign in as administrator and see if it continued happening, but that just took me to a godawful windows/microsoft screen with a load of trending microsoft rubbish on it and it would not find photoshop anywhere, he never contacted me again having been cut off when he told me to connect as admin. I am aftraid the agents are well-meaning but their knowledge base for this issue is very poor.

I have reset my preferences multiple times over this past year, using Adobe's steps. I have uninstalled the entire app, deleted all files and folders, started from scratch again and again and again.

As I say, everything is fine and dandy....but only for 2-3 days then recent files disappear from the screen as well as the menu list.

I have loads and loads of memory:

Built-in memory: 32684 MB
Free memory: 24543 MB
Memory available to Photoshop: 25123 MB
Memory used by Photoshop: 82 %

Herewith my system info as requested:  (Dont know how much of it you need, its pretty long-winded, I have pasted the top section, if more is required, please let me know)

Thank you so much for your time. XX

Adobe Photoshop Version: 26.8.0 20250611.r.16 96beaa5 x64
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.4349
System architecture: Intel CPU Family:6, Model:14, Stepping:13, AVX2
Physical processor count: 8
Processor speed: 3000 MHz
Built-in memory: 32684 MB
Free memory: 24543 MB
Memory available to Photoshop: 25123 MB
Memory used by Photoshop: 82 %
Crash Handler: Adobe
DCX Version: 9.5.0
SAM SDK Version: 13.1.2
ACP.local Status:
- SDK Version: 5.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.4.0.31
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v5.0.0-beta.11
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0
NGL Version: 1.40.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Pentablet
Spec Version 1.1
Impl Version 1.0
Num Devices 1
Image tile size: 1024K
Image cache levels: 6
Font Preview: Large
HarfBuzz Version: 8.4.0
TextEngine: ATE 7.9.0 (d611361)
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 2070
GPUVendor: NVIDIA
NVIDIA GeForce RTX 2070 NVIDIA_GEFORCE_RTX_2070, NVIDIA
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,006 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (1920, 1080)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[Aswath5FCE]

Hi @lornas79690833 ,

Could you please use the Adobe log collecor tool to collect logs and share with us.

The log collector tool can be downloaded from the below link and the steps to use the tool is mentioned on the same page.

log collector tool download link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Also please share the screenshots or recordings it will be vey useful for us to resolve the issue?

[lornas79690833]

Hi and thanks for helping me.

File: AdobeLogs_20250625_095730_912-win-GS.zxp

That is the log file taken shortly after opening PS today where no recent files are displayed and the menu option of Recent Files is greyed out and empty. Also screenshot of such herewith.

Thank you for your help. I cant stand this happening any longer. I am tired of having to go and delete folders, rename folders, uininstall PS, reinstall PS, chat to agents who cut me off, chat to agents who remotely connect and do exactly as I do,  etc etc. Nothing helps as a permanent fix. Every 3 days, my recent files disappear from the opening home screen and menu option.

Could you email me all further comms in this regard so as not to bother other members anymore with this issue? My email is on my account.

Thanks so much.

Lorna

[Aswath5FCE]

Hi @lornas79690833 we are unable to download the logs , can you please attached logs and share it again?

[lornas79690833]

There is no upload option, I found this on a search:

If Adobe Support requests the log files, they will likely provide instructions on how to share them (e.g., attaching them to an email, using a file sharing service, etc.

So could you please provide details of how to get this done please?

Thanks 🙂

[CMass]

@lornas79690833, please share the logs using a Google or Dropbox link. Alternatively, you can send them to me directly, and I will forward them to @Aswath5FCE.

[lornas79690833]

Hi and thank you for explaining.

This is my google link:

<Mod: Link deleted because it doesnt exists>

Thanks so much

[lornas79690833]

obviously I have changed that link now, it doesnt exist anymore.

Being a numpty today ...  :)))

[AxelMatt]

@lornas79690833 I've delete the link.

[lornas79690833]

Hello...I have not heard from ayone since June 26th, when I shared my logs so it could be looked into, no one has responded.

Its about to be July 9th in the next hour, thats a long wait without a solution on top of the most frustrating year already had.

This issue is ongoing and I am beyond my tether now, its absolutely maddening.

My home screen is devoid of my recent files, every few days like clockwork, no matter what 'fix' I try.

My PS version is always the latest. My recent files were there yesterday, today they are not.

I do the usual runaround, none of which work permanently.

Please will someone assist in providing a permanent fix?

I do not save any work on the cloud, all my work is on my comuter.

Somehow my preferences are being ignored; wherein my pref to show recent files on home screen and even another pref of create new layer when brushing, doesnt work, then it does, then it doesnt.

I have used the Adobe Cleaner tool countless times, uninstalled, reinstalled, done everything Adobe and countless others suggest, by renaming files or folders etc etc etc...nothing fixes this permanently.

Please will someone help?

Thank you 

🙂

[CMass]

@lornas79690833 The team has created a bug for this and is trying to reproduce it internally. 

[CMass]

Hey @lornas79690833,

Thank you for your patience, and I’m sorry for the delay in our response. The team is actively investigating this issue and have logged a bug for it.

So far, they haven’t been able to reproduce the problem in-house. If that continues, we may need to seek more information to help narrow down the cause.

We appreciate your help and will keep you updated as we learn more!

^CM

[CMass]

Hey! @lornas79690833,

The team has been unable to reproduce your issue internally. To help them understand what’s happening with the Recent list, could you please answer the following:

1. When you open the File > Open Recent menu in Photoshop, do you see any files listed there?
2. When you go to the Home screen, is the Recent section completely blank, or does anything appear there?
3. After opening a local file in Photoshop, does the file show up on the Home screen or under File > Open Recent?
4. Could you describe exactly what you see on the Home screen—does it show a blank space, an error, or anything else?

This will help them confirm whether recent files are being cleared from the Home screen only, or if it's affecting the whole app.

Thank you! 

[lornas79690833]

@CMass  thank you XX.

I did send the screenshots when asked before at the start, but will share todays' below. Files I worked on hours ago are not there.

In answer to your points:

1. When you open the File > Open Recent menu in Photoshop, do you see any files listed there? = NO
2. When you go to the Home screen, is the Recent section completely blank, or does anything appear there? BLANK
3. After opening a local file in Photoshop, does the file show up on the Home screen or under File Open Recent? = BOTH, ONCE OPENED FROM FILE LOCATION, BUT GONE WITHIN 3 DAYS.
4. Could you describe exactly what you see on the Home screen—does it show a blank space, an error, or anything else? = ON LAUNCHING PS, the following screenshots are what I see. 

First screen which opens on launching PS is "Your Files".  It does not open on HOME, but every option is empty anyhow.

 

If I select "HOME", this is what is seen:

 

And as for "Recent Files" in Menu:   

                                                              

Then, after opening a file from folder location and working on it, saving it and returning to Home:

 

Recent File seen after opening it from folder location, saving it and returning to "Home" - it is there and the menu list shows it too. But both will be empty within 3 days. I worked until 2:30am last night/morning and what I was working on has disappeared from PS Recent and Home views. I have used an example file for purposes of sharing now and it is there because I opened file location, saved file and returned to Home. But it will be gone within days.

 

Thank you so much for your efforts to help.

This has been going on for over a year now! I have used PS since 1998 and I just stick to the same processes of file saving and preferences etc, moving on with similar as the versions get newer and newer. I dont veer far off-piste, and update PS immediately when new version is out.

I have uninstalled PS countless times and reinstalled it. I have reset preferences countless times. I have used Adobe's CleanUp tool and 'erased' everything many times, so I dont know why it keeps on happening, as if there is a default somewhere in the Adobe program files on my pc. I have deleted them all too and reinstalled, same thing.

Thanks so much XX

[lornas79690833]

In addition to reply with screenshots earlier, I forgot to add that cwertain preferences dont work either. Perhaps prefs are the sole cause? They are always the same for me, I always have the same values set, buit I can tell some dont work. Example: New Layer When Brushing - doesnt happen, then once it did and its Oooo, great, but then back to not happening the next time etc. Choosing where the transformation values show during scaling etc, also either work as per preset or not. I have reset prefs a few times but it remians 'faulty', including the obvious not showing recent files on Home. Prefs do not work as they should, even after uninstall and reinstalls.

Thanks 🙂

[CMass]

Hey @lornas79690833,

Thank you for sharing all this information! We've sent it to the team for further review. 

^CM

[CMass]

@lornas79690833  Good news! The team reproduced the issue using the details you shared, so thank you for that!

Now that they have a better understanding of what's going on, they have a few follow-up questions to help narrow things down. This type of issue typically occurs when the Photoshop preferences file is missing or corrupted. They've only been able to reproduce it under those conditions.

• Since you mentioned resetting your preferences, could you confirm what exactly was cleared during that process?
  • Here is a link to our reset preferences article for Photoshop: https://helpx.adobe.com/photoshop/using/preferences.html
• It would also be helpful to check the contents of this folder:
  
  • Users\[Your User Name]\AppData\Roaming\Adobe\Adobe Photoshop [version]\Adobe Photoshop [version] Settings

Let us know what you find. We are here. 
^CM

[lornas79690833]

Hi!! Thank you so much to you and the Team for all your efforts in helping me!

So, over the year+ its been like this, I search, find and do whatever Adobe mentions on the website under advice for tech issues; there have been a few differing answers and some are counterinutitive to other answers. Example: change Adobe folder names to .old but then another page says no, dont do that, change UXP folder name to ~UXP.

So I have done both of those at different times.

Then another bit of advice said to delete folder contents of the Welcome folder, so I have done that a few times.

Its all now very hazy as to what was done most recently. However I have uninstalled and reinstalled a good few times, and at one point a while back I was given the Adobe CleanUp tool and I have used that in various ways too, but the issue has persisted.

My prefs are not something I cant just select again easily, so I am very happy to remove all things Adobe from my desktop and start again with a fresh install and fresh folders etc. 

I have had several CD-installed versions of PSD and Illust over time, before Creative Cloud even became a subscription thing, and have uninstalled & deleted all that were not 2025, but version 2021 still appears in my C:/Adobe folder, without me putting it there, and it has been previously deleted, so thats weird.

When I have done uninstalls and reinstalls, I have selected dont keep prefs on a few of the occasions and then set up my prefs again. But something must be being saved permanently in the C: drive because the issue persists.

Do you think that my starting from scratch/fresh as if I had never had Adobe on my PC ever, would be a good idea?

If so, how to remove EVERYTHING correctly on my C and D drive that might interfere with a fresh install?

I dont use the Cloud to store any work, ever, so am not in need of any folders which pertain to it and which may be intefering? I also dont use Microsoft OneDrive, where CC wants to default saving things.

I kinda feel if I start from fresh, it will save the Team and yourself a lot of hassle and give my system/app to begin again?

What do you think?

[Tomas-B]

I know that people had this issue in the past but it was so long ago and apparently it still persists, which is unacceptable for a product which costs this much money. 

I've been using the Suite for almost 4 months and sometimes when I open PS I don't see the recent files in the home screen, or in the File > Open Recent option. They are empty.

The files are on the local drive, the same drive where PS is installed and they are still stored in the same location. I literally saved my work on the files, closed the program, then traveled from work to home and opened it at home. Since I'm used to working on several files at once due to the nature of my project, locating them and opening them by hand is tedious and nearly infuriating.

I'm using Windows 11 on a brand new laptop and PS version 26.9.0.

[Stephen Marsh]

Not a fix, however, an alternative could be to use my Photoshop Session Manager script:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/scripts-to-save-amp-restore-photoshop...