P: Blank home screen, no recent files - EVERY 3 DAYS for over a year!

@CMass  thank you XX.

I did send the screenshots when asked before at the start, but will share todays' below. Files I worked on hours ago are not there.

In answer to your points:

1. When you open the File > Open Recent menu in Photoshop, do you see any files listed there? = NO
2. When you go to the Home screen, is the Recent section completely blank, or does anything appear there? BLANK
3. After opening a local file in Photoshop, does the file show up on the Home screen or under File Open Recent? = BOTH, ONCE OPENED FROM FILE LOCATION, BUT GONE WITHIN 3 DAYS.
4. Could you describe exactly what you see on the Home screen—does it show a blank space, an error, or anything else? = ON LAUNCHING PS, the following screenshots are what I see. 

First screen which opens on launching PS is "Your Files".  It does not open on HOME, but every option is empty anyhow.

If I select "HOME", this is what is seen:

And as for "Recent Files" in Menu:   

Then, after opening a file from folder location and working on it, saving it and returning to Home:

Recent File seen after opening it from folder location, saving it and returning to "Home" - it is there and the menu list shows it too. But both will be empty within 3 days. I worked until 2:30am last night/morning and what I was working on has disappeared from PS Recent and Home views. I have used an example file for purposes of sharing now and it is there because I opened file location, saved file and returned to Home. But it will be gone within days.

Thank you so much for your efforts to help.

This has been going on for over a year now! I have used PS since 1998 and I just stick to the same processes of file saving and preferences etc, moving on with similar as the versions get newer and newer. I dont veer far off-piste, and update PS immediately when new version is out.

I have uninstalled PS countless times and reinstalled it. I have reset preferences countless times. I have used Adobe's CleanUp tool and 'erased' everything many times, so I dont know why it keeps on happening, as if there is a default somewhere in the Adobe program files on my pc. I have deleted them all too and reinstalled, same thing.

Thanks so much XX

Hello...I have not heard from ayone since June 26th, when I shared my logs so it could be looked into, no one has responded.

Its about to be July 9th in the next hour, thats a long wait without a solution on top of the most frustrating year already had.

This issue is ongoing and I am beyond my tether now, its absolutely maddening.

My home screen is devoid of my recent files, every few days like clockwork, no matter what 'fix' I try.

My PS version is always the latest. My recent files were there yesterday, today they are not.

I do the usual runaround, none of which work permanently.

Please will someone assist in providing a permanent fix?

I do not save any work on the cloud, all my work is on my comuter.

Somehow my preferences are being ignored; wherein my pref to show recent files on home screen and even another pref of create new layer when brushing, doesnt work, then it does, then it doesnt.

I have used the Adobe Cleaner tool countless times, uninstalled, reinstalled, done everything Adobe and countless others suggest, by renaming files or folders etc etc etc...nothing fixes this permanently.

Please will someone help?

Thank you 

🙂

@lornas79690833 I've delete the link.

obviously I have changed that link now, it doesnt exist anymore.

Being a numpty today ...  :)))

Hi and thank you for explaining.

This is my google link:

<Mod: Link deleted because it doesnt exists>

Thanks so much

@lornas79690833, please share the logs using a Google or Dropbox link. Alternatively, you can send them to me directly, and I will forward them to @Aswath5FCE.

There is no upload option, I found this on a search:

If Adobe Support requests the log files, they will likely provide instructions on how to share them (e.g., attaching them to an email, using a file sharing service, etc.

So could you please provide details of how to get this done please?

Thanks 🙂

Hi @lornas79690833 we are unable to download the logs , can you please attached logs and share it again?

Hi and thanks for helping me.

File: AdobeLogs_20250625_095730_912-win-GS.zxp

That is the log file taken shortly after opening PS today where no recent files are displayed and the menu option of Recent Files is greyed out and empty. Also screenshot of such herewith.

Thank you for your help. I cant stand this happening any longer. I am tired of having to go and delete folders, rename folders, uininstall PS, reinstall PS, chat to agents who cut me off, chat to agents who remotely connect and do exactly as I do,  etc etc. Nothing helps as a permanent fix. Every 3 days, my recent files disappear from the opening home screen and menu option.

Could you email me all further comms in this regard so as not to bother other members anymore with this issue? My email is on my account.

Thanks so much.

Lorna