P: Can't download template "Something went wrong while trying to license the template."

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Engaged ,
Nov 03, 2016 Nov 03, 2016

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Hello.
Today I updated PS to CC 2017, and tried to download some of the templates, but just get the error:
"Purchasing Error. Something went wrong while trying to license the template. Please try again."

I tried several times, with different templates, but always got the same error.

I'm logged in to my CC account.

Any suggestions, anyone?

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Nov 03, 2016 Nov 03, 2016
Hi,

Does this happen for all templates you've tried downloading?

Could you try closing Photoshop, signing out and back into the Creative Cloud desktop app and try downloading the template again?

To sign out of CC app, open it, click on the gear icon, select Preferences... in the menu, then click on the Sign Out button.

Thanks,
Eric

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Adobe Employee ,
Nov 03, 2016 Nov 03, 2016

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Hi,

Does this happen for all templates you've tried downloading?

Could you try closing Photoshop, signing out and back into the Creative Cloud desktop app and try downloading the template again?

To sign out of CC app, open it, click on the gear icon, select Preferences... in the menu, then click on the Sign Out button.

Thanks,
Eric

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Engaged ,
Nov 03, 2016 Nov 03, 2016

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Thanks for the suggestion Eric; I signed out, quit PS, signed back in, loaded up PS and I am now downloading a template successfully!

(And yes, the problem happened with any template I tried to download).

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Explorer ,
Dec 03, 2016 Dec 03, 2016

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Hi,
I Have the same problem. Signed out on the desktop App as you suggested and signed in again. Same problem (with all templates). I can download them online, but not within Photoshop CC2017.

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Adobe Employee ,
Dec 04, 2016 Dec 04, 2016

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Did you quit Photoshop prior to signing out and back in?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Dec 04, 2016 Dec 04, 2016

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Yes I did... but to be sure I did it again this morning. Quit Photoshop. Got in to the CCApp, signed out, signed in again. Launched Photoshop.. but can't download templates (same message image on top of this topic).

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LEGEND ,
Feb 01, 2017 Feb 01, 2017

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Hi, I still have the same issue. Did you find a solution ?

Best regards,
Julien

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Adobe Employee ,
Feb 01, 2017 Feb 01, 2017

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Did you quit Photoshop and sign out and back into the Creative Cloud desktop app? https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Feb 04, 2017 Feb 04, 2017

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I'm having the same problem - have signed out and back in again, still can't download templates - also cannot update LR 2015

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LEGEND ,
Feb 16, 2017 Feb 16, 2017

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i have the same issue. Tried the above suggestions but no avail. Any help????

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LEGEND ,
Feb 28, 2017 Feb 28, 2017

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I have the same issue. Logged out logged in, nada, zippo. No download 😞

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LEGEND ,
Mar 06, 2017 Mar 06, 2017

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I have the same issue, did all of the above, it's actually happening when I try to download any templates. 

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LEGEND ,
Oct 29, 2017 Oct 29, 2017

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LATEST
I have exactly the same issue here, and having read this forum I've followed all the steps in this forum and even updated all the apps and rebooted numerous times to no avail.
Was this frustrating problem ever solved ?

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