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P: Can't Exports Artboards to .PSD After Updating

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LEGEND ,
Nov 13, 2018 Nov 13, 2018

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Before I updated to CC2019 I created a workflow where I create versions of different templates in PS using artboards. Then I'd exports the artboards as separate .psd files for people in a different department to use. It worked wonderfully until I updated to the latest version of PS.

Now I get the error in the attached image below when I try to do this.

I've also attached screen grabs to get an idea of exactly what I'm trying to do.

I've tried flattening library elements and smart objects. I've tried all the different options in the export options panel. Nothing changes.

(was sent here by Adobe Customer Care on Twitter)RackMultipart20181113352311dt9-5dbba398-450d-4057-a829-c59ebf3cd517-998547449.jpgRackMultipart20181113352311dt9-5dbba398-450d-4057-a829-c59ebf3cd517-998547449.jpg

RackMultipart20181113490101f8w-c54fee27-749f-4dd4-9bfc-14011b5396a9-509443782.jpgRackMultipart20181113490101f8w-c54fee27-749f-4dd4-9bfc-14011b5396a9-509443782.jpg

RackMultipart20181113994499rwu-d1b619ee-afc7-4064-829c-b0424ea93b80-653455475.jpgRackMultipart20181113994499rwu-d1b619ee-afc7-4064-829c-b0424ea93b80-653455475.jpg

RackMultipart20181113329241hv6-893f0032-1d75-4921-8164-18ceb7919028-134554041.jpgRackMultipart20181113329241hv6-893f0032-1d75-4921-8164-18ceb7919028-134554041.jpg

RackMultipart201811133782517v8-80806351-911a-4a2e-a14d-860513262f2e-1679043811.jpgRackMultipart201811133782517v8-80806351-911a-4a2e-a14d-860513262f2e-1679043811.jpg

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correct answers 1 Correct answer

Adobe Employee , Jan 15, 2019 Jan 15, 2019
Please update to 20.0.2 which was release last night. It should fix this problem. Please let us know if that's not the case.

Thanks for reporting this issue!

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6 Comments
Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Would it be possible to get a copy of a file that exhibits this error for us to troubleshoot? I can shoot you an email to get a link.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Nov 13, 2018 Nov 13, 2018

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Yeah, definitely.

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LEGEND ,
Nov 13, 2018 Nov 13, 2018

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Thanks. I'm going to email you. Need the linked assets for it to work.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Jan 15, 2019 Jan 15, 2019

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Please update to 20.0.2 which was release last night. It should fix this problem. Please let us know if that's not the case.

Thanks for reporting this issue!

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Feb 18, 2019 Feb 18, 2019

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I have had a very similar problem except instead of "Delete" not being available I get the error "Make" is not currently available. This happens when trying to export Artboards as JPGs and PSDs (I didn't try the other options). I'm running 20.0.3.

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