P: CC 2021 canvas disappearing

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Today I installed update to 22.1.1 version with a hope to find fixed bugs which have been discussed in another thread. But in this version I've found exactly the same bug. Adobe has not fixed it.

There are multiple ways how to reproduce this bug. Some of them involve 3rd party filters but it can be reproduced using built-in filters in order to avoid blaming other companies for incompatibility of their filters.

 

1) Open an image. I've tested it with RAW images from multiple Nikon cameras (d90, d750, z6), but it works also when I create a new document manually (I have tested it with canvas size 4000 x 4000 px).
2) Turn rulers on - with rulers turned off, behavior is slightly different
3) Select "Adaptive Wide Angle" filter from filter menu.
4) After the image preview renders cancel the filter
5) Canvas disappears and I only see the recent file list (which is not clickable) or just gray background

With rulers turned off (see step 2) Photoshop behaves after canceling the filter as if the GPU acceleration was disabled - zooming, panning (basically everything) is jerky.

 

My PC specs are following


Windows 10 Professional

Intel i7-9700K CPU
nVidia GTX1070 with latest Studio drivers from nVidia - I always keep them up to date all the time
64GB RAM

 

I have Dual monitor setup - one 4k monitor, other one is 1080p. This is quite important information because in 99% of cases the problem occurrs when the Photoshop window is on the 4k monitor which is the primary one.
When I apply filters when Photoshop Window is on the 1080p monitor, issue is most likly to not happen. Moving the Photoshop window back and forth between monitors may work as a wokaround but not a bugfix.

 

I have this issue since day one I installed Photoshop CC 2021 and I don't have the issue with previous Photoshop version at all.

 

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jan 28, 2022 Jan 28, 2022
This was fixed in 22.2.
Status Fixed

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Adobe Employee ,
Jan 28, 2022 Jan 28, 2022

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This was fixed in 22.2.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Fixed

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