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Participating Frequently
February 5, 2022

P: Color Lookup - Crisp_Winter.look Displaying Black with Windows 11 kb008353 update installed

  • February 5, 2022
  • 47 replies
  • 7631 views

Using the Photoshop 23.1.1 Release I can not get a specific look file (Crisp_Winter.look) to display correctly

  • When selecting color lookup
  • Then trying to load the 3DLUT File from the pull down menu
  • When selecting the option Crisp_Winter.look the image turns black
  • This is not suposed to happen, however the other look files work as expected
  • I've check the location: C:\Program Files\Adobe\Adobe Photoshop 2022\Presets\3DLUTs
  • And the file exist.
  • This has worked in the past and I really need this look

 

Can anyone help or suggest a workaround?

This topic has been closed for replies.

47 replies

Participant
April 13, 2022

Thanks for the tip! I'm not entirely sure it's worth fighting Windows updates every few weeks but I'll give it a shot.

JoanVerhulst
Inspiring
April 13, 2022

I recently came across a problem with Adobe Photoshop 2022 after being forced an update

(2022-03 Cumulative Update for Windows 11 for x64-based Systems (KB5011493))

to my pc.. (thanks Windows..)

 

3DLut filters that I have applied *after* the update make the entire canvas go black,

this however is not the case with abstract color profiles.

The 3DLuts I have applied before the update work just as intended.

 

 

So far I was able to fix this by just reverting the update but I'm getting sick of doing that every few weeks.

 

Primarily I'd like to know what causes this,

if there are any intentions on fixing this

and if/how I can fix this without reverting updates every single time.

 

 

AxelMatt
Community Expert
Community Expert
April 13, 2022

Which version of Photoshop do you use?

Do you have installed the latest hardware divers, especially the driver for the graphic card?

Do you habe restart your system (cold boot)?

 

Please try to reset the preferences of Photoshop using the steps described here:

Preferences in Photoshop (adobe.com)

Please backup your settings before resetting the preferences. You can check:

Preferences in Photoshop (adobe.com)

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
davescm
Community Expert
Community Expert
April 10, 2022

@12Lions  You can use a black to white gradient and multiply blend mode to combine different gradients

Dave

12Lions
Inspiring
April 10, 2022

There is another issue that seems to be related to the issue of some of the standard LUTs displaying as black, as it occurred at the same time. When used on a layer mask, the "Foreground to Transparent" gradient in the Basics gradient filter also turns the mask black, even when reverse is checked on, which normally, would simply change the gradient to White to Transparent. Why this is important is that the Black to Transparent gradient (normally) does not override itself when applied from different starting points on a layer mask. In other words, (normally) you could mask out 4 corners of an image, or any combination of corners and sides of an image, as opposed to the Black to White gradient which overrides itself each time you reapply it. If you wanted to, you could create a vignette on a single layer mask by using the Black to Transparent gradient. Or, with the Black to Transparent gradient you could mask out all of the edges of an overlay when they didn't completely disappear. This is no longer possible with the Black to Transparent gradient tool because it now turns the entire layer mask black. Perhaps in that, there exists a hint as to what is happening to the aforementioned LUTs. 

Participant
April 10, 2022
  • I have the exact same issue, I wish the there is a good solution. 
garryg70673208
Inspiring
April 6, 2022

We're all waiting for a real solution 😉

Participating Frequently
April 6, 2022

This has only just started happening at work - but when I've selected the 'colour lookup' adjustment layer, then picked either 2 strip or 3 strip from the 3DLUT section, the image goes completely black. This also happens with a few other LUT options. 

One of my colleagues is getting the same issue, the other colleague isn't. We are all on different Photoshop versions and different hardware (but all on Windows 11). I've just updated to the latest version (23.2.2) and this hasn't resolved it. I've changed my document from CMYK to RGB which also hasn't made a difference.

Any suggestions? Anyone else having this issue?

Julien D.
Participant
March 24, 2022

Hello,

Thank you for your fast answer. The problem occurs with the default .look files.

By the way, I just tried the solution proposed by Daniel Presedo and it's working for me. 

Thanks again.

Julien D.
Participant
March 23, 2022

Hi there!

Everything's in the title: it's been one month my Photoshop isn't able to process .look files when used in LUT adjustment layers.

I'm running the latest version of photoshop to date on a windows setup (latest version too).

Any help would be appreciated as I usually work a lot with LUT adjustment layers.

PECourtejoie
Community Expert
Community Expert
March 23, 2022

Bonjour, Julien!

Can we have more info about the software that created the .look file? 

Does the default .look files work, or just a custom one?

Is 23.2.2 the only version affected? 

garryg70673208
Inspiring
March 16, 2022

@davescm

 

I glad the LUT bug is reproducible 😉

 

As for not being able to get Sys Info, I can confirm fully deleting the preferences setting folder and restarying Ps, does nothing. That is selecting Sys Info freezes Ps, which is confirmed the the Win Task Manager, ie 'not responding'.

 

The only way out is to stop the Ps Win task.