P: Convert to Video Timeline option missing - Apple M1 devices

[ZoeB9093]

I am not able to select anything but "Create Frame Animation" in the Timeline. I am trying to create a Video Timeline, but not using Frame animation. This option isn't in the bottom left or top right of the Timeline menu.

I have tried resetting my preferences, uninstalling and re-installing, creating a new document, and converting all layers to smart objects, and none of those have worked. I have a macbook pro with macOS Big Sur version 11.2.3 with an Apple M1 chip.

Thank you for the help!

[Droneography]

Hey,

When I try to import a video, .mov and 8 sec long, I just get a message saying "Could not fulfill your request because the video file could not be opened." That doesn't give me a clue what's wrong. Any tips?

Thanks in advance,

Ulf

[nikunj.m]

Hi there,

We are sorry about the experience while trying to import the MOV file to Photoshop.

Would you mind sharing the version of Photoshop you are working with along with the operating system of the computer? Also, what is the source of this MOV file? Have you been able to import files from the same source into Photoshop earlier?

Regards,

Nikunj

[Droneography]

Photoshop CC 20.0.8

MacOS Mojave 10.14.6

Source: Fujifilm X-H1

This is the first time I am trying to import a file from the X-H1.

[Ko.Maruyama]

Double check to make sure that there isn't some strange codec on that video?

[Droneography]

This particular video has H264 codec, which should work, and now I've tried a number of other videos from other sources and none of them can be imported. It seems like Photoshop is the problem, not the video.

[theunderground]

Same problem with 2019 and 2020(which I just updated to tray and solve). Happened seemingly overnight or with upgrade to Catalina. on Mac. This is a huge issue. That many people are experiencing and there is not yet a solve. We need a fix ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please. P.S. My job depends on this!!!!!

[theunderground]

That was my MacBook Pro 13 inch. On my Macbook Pro 15. I can import. When I go to make a gif I get this error. Ive done this process literally hundreds of time over the last 5 years. Theres a greater problem here. It is not human error

[PECourtejoie]

Hello, are you sure both problems are linked? 

Which operating system on the 13" and the 15"? Which version of Quicktime X?

[Droneography]

But I'm still using MacOS Mojave 10.14.6. Haven't updated to catalina yet so that doesn't make sence to me. Today I just bought a new iMac and I'm curious to see what happends when trying to do the same thing on it, and I don'ät whether it comes with Catline already instlled or not. It's still in the box. Will get back tomorrow and report.

[Droneography]

I  tried this on my new iMac with MacOS Catalina 10.15.3, and it still doesn't work.

I need a solution utgently as I have a customer waiting for a production depending on this.

[theunderground]

This more than discouraging. Am I suppose to believe Adobe doesnt care about this serious issue. I've been a diehard since Photoshop 7. Now is this whole community forum a pony show or do things actually get solved here. Businesses rely on this. This isnt the only ticket about this. Spanning several versions on PS and MacOS. Used to work like a gem. What is going on here!?

[PECourtejoie]

Hi, And which OS on the 15"?

[pangea]

Is there any solution to this?

I'm facing the same issue and its giving me a lot of problems

[theunderground]

No there isn’t. Adobe simply doesn’t care

[Ko.Maruyama]

What are your specs for MacOS and Photoshop?

[Ko.Maruyama]

Hmm.. I just tried and it worked on my laptop  here are my specs:  

(I do have a High Sierra machine 10.13.6, but I don't think I have a mojave machine)

I used both an H264 and PRORES 422 file to check this out. 

Exported to looping GIF

☹️

Have you tried updating to the new version of Photoshop (just for your exports?) maybe?

[Ko.Maruyama]

See above - worked under these specs, and exported to looping GIF.

[pangea]

[pangea]

I always get this message. no matter what type of Codec I use. This has never ever been a problem before. 

[bradleyg92122464]

Hello everyone, I've been using photoshop to edit/animate for 3+ years and it stopped letting me import .mov and .mp4 files with the newest update. Anyone know a way around this? Only luck i've had so far is importing video files as gifs but that's a lot more limiting let me know if there's a work around please ! 

[mglush]

Hi,

So sorry to hear you are having this problem. Here is a link to the known issues that the engineers are dealing with: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

The issue you've desicribed is not listed here but it may give you some options to try. One of them is to turn off your graphics processor card and see if that fixes the problem. You will see the steps in the link listed above.

May I recommend that you add this error to the list by visiting the following form: https://www.adobe.com/products/wishform.html

Select the product from the Drop Down menu, accept the terms, and explain the issue.

I am not sure if this will help, but I thought you might be interested in another thread--it is an older thread, but you might be able to glean some information to help with your issue:

https://community.adobe.com/t5/photoshop/cant-open-video-in-photoshop-could-not-complete-the-video-f...

Let us know if turning off the graphics processor card fixes the issue?

Michelle

[mglush]

Hi again!

I found this thread that gives more feedback about the recent update and problems with video that I think would give you some more information: https://community.adobe.com/t5/photoshop/video-file-not-opening-in-photoshop-2020/td-p/10804494?page...

Michelle

[bradleyg92122464]

nothing I've done so far has worked and I've tried everything would it be better to call support? Normally it was as easy as dragging and dropping a video clip into photoshop now it's taken hours and hours of trying to figure out why it's not working.

[mglush]

Hi!

I am just checking back to see if you were able to talk to support or get any resolution to the issue?

I just have one quick question--did you try turning off your graphics processor card and restarting to see if that solved the issue? 

Let us know!

Michelle

[DreadPirateRobert$]

I'm having the same issue importing a 4 second video. I converted my video to a h.264 codec and I still can't import my video. Ever since I switched to Catalina I've been having issues with the Adobe programs! I don't know what else to do since this feature has previously worked. Adobe do something!