P: Video files will no longer open in latest [20.0.1] PS and Mojave

I kept getting the error message "could not complete your request because the footage is not a recognized format." I came across this forum and found the post about the Privacy and Permissions settings. The only folders shown to have permissions are the Downloads, Documents and Desktop folders, which made me wonder if I placed a copy of the file I was trying to relink in one of those three locations if that could be a fix. And it did; I placed a copy of the original linked file in a folder on my Desktop and it relinked and let me replace the short audio snippet that also had been throwing me error codes. I had been trying to link to the original file in my Dropbox desktop app and that apparently was the issue. Pain that I have to duplicate that location, I have to use Dropbox for work so everyone can access the files. Hopefully this is a temporary issue as Dropbox and the new OS learn to play nicely again. For reference I'm on a MacBook Pro (16-in, 2019) running macOS Monterey v 12.5, CC Photoshop v23.4.2

@Evrett15C2 Sorry your issue got lost. This thread is for a macOS issue. Looks like you're on Windows. An employee asked earlier on the thread for the affected macOS folks to confirm if the changes in PS 22.5.1 solved their issue. I'm not aware of any known bugs with video on Windows. Best to start a new discussion with the details of your issues, screenshots of the exact error you're seeing, along with your system info (launch Photoshop, select Help > System Info...). Your issue is likely a system specific issue.

Two weeks later. Adobe are you monitoring your forums? do you care that people pay for your awesome software but cannot use a MAJOR piece of it's funcationality?

why does it take weeks and weeks to get a response?... this forum is on your website and has your name and logo a the top

this type of behavior is among the reasons that big companies like you are so awful in this era... not just poor customer service, a total abidcation of your responsibilities

for shame

3 days and still no reply from Adobe. What awful response time from a big tech company on their OWN forum regarding a major issue that has gone on for years now. What is wrong with you Adobe? Do you truly just not care about your clients?

It's Nov 26th 2021

Still having this issue with PC. None of the solutions listed have helped. Spent hours and hours on the phone with Adobe reps. They supposedly were going to have a superior call me back but that did not happen.  This is beyond frustrating. Buyer beware. This company provides the absolute worst tech support.  

PLEASE Adobe respond to how to fix this on PC.  Also Adboe do a google search of how to fix this issue and note A- how muddled all the responses are and B- how there is no clear cohesive coherent response from ADOBE

We have pushhed a new update to Photoshop, PS CC 22.5.1, can you please update your PS to latest version and also update the OS to 11.6 and let us know if that resolves the issue.

I can't get videos to open in PS 2021, 2020, or 2019. Did you ever find a solution to this?

I had the same issue with a MOV file but fixed it by  re-exporting my original video file through Media Encoder - H.264 Match Source - Hi Bitrate MP4. I'm currently using PSD 2020 and Mac OS Catalina. 

Same exact issue. Happened overnight.

I was able to open video files on older versions of PS though.

System:

iMac Pro (2017)

Mojave: 10.14.5

Processor: 3.2 GHz Intel Xeon W

Memory: 32 GB 2666 MHz DDR4

Graphics: Radeon Pro Vega 56 8 GB

Photoshop Version: 20.0.4 (Latest as of this post.)

Cant open video in Photoshop (Could not complete the Video Frames to Layers command because the file could not be opened…

- As of this morning, having been creating GIFs from video just yesterday. All of a sudden, this morning I am unable to import videos into Photoshop in any way.

- Now I get an error that reads: Could not complete the Video Frames to Layers command because the file could not be opened.

- The issue is definitely not the video format because I have tried open several video files that I created GIFs from just yesterday with no luck.

- I have uninstalled Photoshop completely, including preferences and all. Then rebooted the Mac, and I still got the same error message.

- I have tried reinstalling Quicktime (Because I read it in another post.) as well but the only version available is 7 and that did nothing as well.

- The only change between the last GIF created in Photoshop from a video was the installation of the DropBox app for Mac. Don't see that as being the issue, but I uninstalled it anyway.

Any help would be greatly appreciated.

Sincelry, Ryan.

System:

iMac Pro (2017)

Mojave: 10.14.5

Processor: 3.2 GHz Intel Xeon W

Memory: 32 GB 2666 MHz DDR4

Graphics: Radeon Pro Vega 56 8 GB

Photoshop Version: 20.0.4 (Latest as of this post.)