P: Could not complete your request because of a program error.

[mikestapleton68]

i keep getting this message when i try to do anything in photoshop a second time what i mean is when first opened photoshop works when i close the first image the go to do anything else i get the message: Could not complete your request because of a program error.i have uninstalled and reinstalled photoshop cc but no difference i have taken a couple of screen shots which i hope will give you more information

i hope you can solve this problem as i am at my wits end

[J453]

Can you post the contents of the Photoshop Program Error Log:

Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings/PSErrorLog.txt

You may need to use Method two in this document to access hidden user library files in OS X 10.7 or later: http://helpx.adobe.com/x-productkb/gl...

[jules_skopp]

main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:48 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:48 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed

[jules_skopp]

This is happening every time you leave Photoshop running and Mac goes to Sleep. Solution is to restart the whole thing.

[FeedbackCommunityMember]

Somehow the OS is giving Photoshop a different number of monitors at different times. We have seen that happen before when MacOS woke from sleep, and it told Photoshop that zero displays were attached -- but I thought Apple had fixed that bug in MacOS 10.9.something.

Basically the OS says "this window is on device 3",and when we ask for the list of devices it says "you have 1 display device" (or something lower than the number it gave us for the device in use). We then error check the device index before using the list of devices, so that it won't crash -- and that generates the program error.

What MacOS version are you using?
How many displays do you have attached?
Do you have your system setup to mirror any of the displays (like to a projector)?

[jules_skopp]

I'm using one extra monitor with OSX Yosemite. When I wake up my Mac from sleep it takes about 2-3 seconds to realize it has the extra monitor attached. I have noticed that the position of the popup windows in Photoshop gets reset as well from time to time which turns out to be a bit annoying as well (it defaults on my Mac screen even if I work on the external monitor). This error appears whenever I want to trigger file selection window - e.g. choosing to load a color swatch, opening a file, open as... etc.

[jules_skopp]

Oh I'm sorry - also I have Display mirroring Off.

[FeedbackCommunityMember]

The positions getting reset would be due to the OS telling Photoshop that the display they should appear on no longer exists.

We'll have to do more testing and see if we can reproduce this bug in MacOS 10.10, and get enough information for Apple to find and fix it.

[jules_skopp]

Thank you Chris. If you need any more information just let me know. It is not a blocker, rather a minor annoyance.

[J453]

Hi Jules, wondering if this is a problem with Mission Control/spaces.

If you try the solutions in this document: http://helpx.adobe.com/photoshop/kb/p... - does the problem go away?

[FeedbackCommunityMember]

This is also happening to me. Ever since I updated both Ps and OX to Yosemite 10.10. I went so far as to uninstall all my Adobe Apps and delete the preferences folders.

I then reinstalled and still have the prob. Now I can't seem to find the PSErrorLog.txt

When I first open Ps I can open files but when I go to 'place embedded' I receive the error and then I cannot Open files either.

[FeedbackCommunityMember]

For the error log, look in your Photoshop preferences folder: ~/Library/Preferences/Adobe Photoshop CC 2014 Settings/PSErrorLog.txt

[FeedbackCommunityMember]

And if you really need to get work done, consider reinstalling a more stable version of MacOS (10.8.5 or 10.9.5).

[mikestapleton68]

There is no /PSErrorLog.txt file or folder in that location ? here is a screen grab of that location any ideas what i do now ?

[J453]

Nathan & Mike,

I'm wondering if this is a problem with Mission Control/spaces.

If you try the solutions in this document:..

http://helpx.adobe.com/photoshop/kb/p...

...does the problem go away?

[mikestapleton68]

I have just tried this solution unfortunately it has made no difference at all. just to clarify photoshop works the first time when editing the problem starts when you close down the first image and go to open a second image that is when the problem starts. You then have to do a force close and reopen the software to work on another image .

[jules_skopp]

Well I will try the suggested solution and see. It happens from time to time and I wasn't able to isolate the case so it can be reproduced so far.

[J453]

Thanks, Jules. Yeah, if we can reproduce consistently, then we can fix it.

[J453]

Thanks.

[FeedbackCommunityMember]

To be honest, I just performed a complete Time Machine roll back. Once I have my system back in order I'll try working in Ps again.

[mikestapleton68]

will you let us know if this works?

[FeedbackCommunityMember]

This did work since my system and Adobe were just fine before I updated to 10.10.

[FeedbackCommunityMember]

TY Chris, I have performed a rollback using Time Machine as stated below. All is well and I'm waiting for 10.10 and Adobe to sort this out before I upgrade my OS.

[splashby2]

I am having the same problem...Ok on opening first file from File>Open - next time I attempt to open a file I get a short time lag and then this warning. Same every time.

[FeedbackCommunityMember]

I am having the same problem when I try to Place and Embedded image. It works the first time after I have started Photoshop, but the second time I try to use this same functionality, it gives me the program error.

[J453]

Is every on Yosemite that's seeing this issue? If so, have you installed the 10.10.1 update?

If you have the 10.10.1 update, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201... If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.