Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


P: Could not complete your request because of a program error.

22 Votes
Community Beginner ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

i keep getting this message when i try to do anything in photoshop a second time what i mean is when first opened photoshop works when i close the first image the go to do anything else i get the message: Could not complete your request because of a program error.i have uninstalled and reinstalled photoshop cc but no difference i have taken a couple of screen shots which i hope will give you more information

i hope you can solve this problem as i am at my wits end

Bug Fixed
TOPICS
macOS

Views

312

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 170 Replies 170
170 Comments
Adobe Employee ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

Can you post the contents of the Photoshop Program Error Log:

Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings/PSErrorLog.txt

You may need to use Method two in this document to access hidden user library files in OS X 10.7 or later: http://helpx.adobe.com/x-productkb/gl...

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:48 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:48 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

This is happening every time you leave Photoshop running and Mac goes to Sleep. Solution is to restart the whole thing.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

Somehow the OS is giving Photoshop a different number of monitors at different times. We have seen that happen before when MacOS woke from sleep, and it told Photoshop that zero displays were attached -- but I thought Apple had fixed that bug in MacOS 10.9.something.

Basically the OS says "this window is on device 3",and when we ask for the list of devices it says "you have 1 display device" (or something lower than the number it gave us for the device in use). We then error check the device index before using the list of devices, so that it won't crash -- and that generates the program error.

What MacOS version are you using?
How many displays do you have attached?
Do you have your system setup to mirror any of the displays (like to a projector)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

I'm using one extra monitor with OSX Yosemite. When I wake up my Mac from sleep it takes about 2-3 seconds to realize it has the extra monitor attached. I have noticed that the position of the popup windows in Photoshop gets reset as well from time to time which turns out to be a bit annoying as well (it defaults on my Mac screen even if I work on the external monitor). This error appears whenever I want to trigger file selection window - e.g. choosing to load a color swatch, opening a file, open as... etc.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

Oh I'm sorry - also I have Display mirroring Off.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

The positions getting reset would be due to the OS telling Photoshop that the display they should appear on no longer exists.

We'll have to do more testing and see if we can reproduce this bug in MacOS 10.10, and get enough information for Apple to find and fix it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

Thank you Chris. If you need any more information just let me know. It is not a blocker, rather a minor annoyance.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

Hi Jules, wondering if this is a problem with Mission Control/spaces.

If you try the solutions in this document: http://helpx.adobe.com/photoshop/kb/p... - does the problem go away?

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

This is also happening to me. Ever since I updated both Ps and OX to Yosemite 10.10. I went so far as to uninstall all my Adobe Apps and delete the preferences folders.

I then reinstalled and still have the prob. Now I can't seem to find the PSErrorLog.txt

When I first open Ps I can open files but when I go to 'place embedded' I receive the error and then I cannot Open files either.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

For the error log, look in your Photoshop preferences folder: ~/Library/Preferences/Adobe Photoshop CC 2014 Settings/PSErrorLog.txt

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 29, 2014 Oct 29, 2014

Copy link to clipboard

Copied

And if you really need to get work done, consider reinstalling a more stable version of MacOS (10.8.5 or 10.9.5).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 30, 2014 Oct 30, 2014

Copy link to clipboard

Copied

There is no /PSErrorLog.txt file or folder in that location ? here is a screen grab of that location any ideas what i do now ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 30, 2014 Oct 30, 2014

Copy link to clipboard

Copied

Nathan & Mike,

I'm wondering if this is a problem with Mission Control/spaces.

If you try the solutions in this document:..

http://helpx.adobe.com/photoshop/kb/p...

...does the problem go away?

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 30, 2014 Oct 30, 2014

Copy link to clipboard

Copied

I have just tried this solution unfortunately it has made no difference at all. just to clarify photoshop works the first time when editing the problem starts when you close down the first image and go to open a second image that is when the problem starts. You then have to do a force close and reopen the software to work on another image .

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 30, 2014 Oct 30, 2014

Copy link to clipboard

Copied

Well I will try the suggested solution and see. It happens from time to time and I wasn't able to isolate the case so it can be reproduced so far.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 30, 2014 Oct 30, 2014

Copy link to clipboard

Copied

Thanks, Jules. Yeah, if we can reproduce consistently, then we can fix it.

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 30, 2014 Oct 30, 2014

Copy link to clipboard

Copied

Thanks.

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 30, 2014 Oct 30, 2014

Copy link to clipboard

Copied

To be honest, I just performed a complete Time Machine roll back. Once I have my system back in order I'll try working in Ps again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 31, 2014 Oct 31, 2014

Copy link to clipboard

Copied

will you let us know if this works?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 31, 2014 Oct 31, 2014

Copy link to clipboard

Copied

This did work since my system and Adobe were just fine before I updated to 10.10.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 31, 2014 Oct 31, 2014

Copy link to clipboard

Copied

TY Chris, I have performed a rollback using Time Machine as stated below. All is well and I'm waiting for 10.10 and Adobe to sort this out before I upgrade my OS.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2014 Nov 05, 2014

Copy link to clipboard

Copied

I am having the same problem...Ok on opening first file from File>Open - next time I attempt to open a file I get a short time lag and then this warning. Same every time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 04, 2014 Dec 04, 2014

Copy link to clipboard

Copied

I am having the same problem when I try to Place and Embedded image. It works the first time after I have started Photoshop, but the second time I try to use this same functionality, it gives me the program error.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 04, 2014 Dec 04, 2014

Copy link to clipboard

Copied

Is every on Yosemite that's seeing this issue? If so, have you installed the 10.10.1 update?

If you have the 10.10.1 update, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201... If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines